How can I track my order?

You can check the status of your order on your account page. When your order is ready, the status will change to 'completed'. You will then receive a shipment confirmation with a track & trace code. You can track your package by filling in your code on In many countries, UPS allows you to change the delivery address after the first delivery attempt. You can check if this is possible for your region on the UPS website.

What happens if no one is present to receive the delivery?

UPS will try to deliver your package once. If possible, the UPS courier will deliver the package to one of your neighbours. After the first attempt to deliver your package fails, UPS will leave it at your nearest UPS / Kiala point. Your package will be held there for a period of 14 days.

What are the delivery costs?

The delivery costs for your order are: 3.95 GBP

Delivery is free for all orders above 40 GBP. If you subscribe to our newsletter, you will always enjoy free delivery.

Delivery prices may vary during promotions and offers.

What is the delivery time?

The delivery time is 2-3 working days. Please be aware that dispatch may take longer during SALE.

Can I choose a delivery address abroad?

No, at this time it is not possible to place orders from abroad. This is also not possible for store deliveries. The delivery address must be in the same country as the Online Store in question.

Where can I receive my order?

You can have your order delivered at a UPS Access Point near you. For the nearest pick up point, please check the UPS website.

Orders can be sent to an address of your choice, UPS access Point or to one of the following selected G-Star Stores:

G-Star RAW Store Birmingham 

G-Star RAW Store London Oxford Street
G-Star RAW Store London Stratford
G-Star RAW Store London White City
G-Star RAW Store Manchester Arndale
G-Star RAW Store Lakeside
G-Star RAW Store Metro Centre 
G-Star RAW Store Meadowhall 
You will receive a pick-up confirmation the moment your order has arrived in the store.
You can pick up your order at one of the UPS Service Points. Click here to find your closest UPS Service Point. Or you can ship your order to your home, office or another address (no P.O. boxes) within the United Kingdom.

What is UPS My Choice®?

After your order has been shipped, you can customize your delivery options with UPS My Choice®.

UPS My Choice® allows you to personalize your delivery for maximum flexibility.

Benefits include:
Receiving pre-delivery notifications of incoming packages via email, text, or phone;
UPS Mobile™ App provides push notifications for timely updates;
Make changes to your delivery (date, time, location) while the package is in transit;
Sign for packages with ease;

Do you deliver to Guernsey and Jersey?

Unfortunately we do not do deliveries to Guernsey and Jersey at the moment.

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