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FAQ

FAQ

TOP 3 QUESTIONS

How can I track my order?

You can check the status of your order on your account page. When your order is ready, the status will change to 'completed'. You will then receive a shipment confirmation with a track & trace code. You can track your package by filling in your code on https://www.dpd.co.uk/index.jsp. In many countries, DPD allows you to change the delivery address after the first delivery attempt. You can check if this is possible for your region on the DPD website.

How can I return my order?

You can return an article up to 60 days after receiving it. 


The items you wish to return must not be worn or washed. You may try the items on to see whether they fit or meet your expectations but, if you wish to return them, please ensure that any items of clothing do not pick up unpleasant odours. We check all returned clothing for stains and odours.

Make sure you wrap the items, with their original labels, in their original packaging. Fill in the attached Return form and put it in the box with the items you wish to return.

You have three options for returning your order. For more info, see 'What are the return options?'.

Make sure that your package is sent back using Hermes. In your package, you'll find a Return label for Hermes. Returning packages using a different courier is at your own risk. If anything should happen to the package, G-Star cannot be held liable.

The current delivery time is 10-15 working days due to Brexit related delivery delays. Please keep track of your order by filling in your track&trace code here. In case of doubts please contact the carrier. 

What is the delivery time?

Due to UK custom delays, the current delivery time is 10-15. Please NOTE: The Track and Trace code will only be activated once your parcel passed custom control. Please keep track of your order by filling in your track&trace code here. In case of doubts please contact the carrier. 

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