other relevant topics
TOP 3 QUESTIONS
- How can I track my order?
You can check the status of your order on your account page. When your order has been put together, the status will change to 'completed'. You will then receive a shipment confirmation with a track & trace code. You can track your package by filling in your code on www.ups.com. In many countries, UPS allows you to change the delivery address after the first delivery attempt. You can check if this is possible for your region on the UPS website.
- How can I return my order?
All G-Star RAW stores in your area have been temporarily closed because of the COVID-19 situation. This also applies to many package drop-off points. Therefore, the 30-day free return period will start once our stores have re-opened. We want you to be completely satisfied with your purchases and make sure that you have enough time to reflect on your new items.
The items you wish to return must not be worn or washed. You may try the items on to see whether they fit or meet your expectations but, if you wish to return them, please ensure that any items of clothing do not pick up unpleasant odours. We check all returned clothing for stains and odours.
Make sure you wrap the items, with their original labels, in their original packaging. Fill in the attached Return form and put it in the box with the items you wish to return.
You have three options for returning your order. For more info, see 'What are the return options?'.
Make sure that your package is sent back using UPS. In your package, you'll find a Return label for UPS. Returning packages using a different courier is at your own risk. If anything should happen to the package, G-Star cannot be held liable.
- What is the delivery time?
The delivery time is 2-3 working days. Please be aware that dispatch may take longer during SALE.
other relevant topics
Due to Covid-19 outbreak we are experiencing very high numbers of contacts and delays in customer service response times. We are doing everything we can to ensure that you get a reply as quickly as possible.
Please accept our sincere apologies and thank you for understanding.
Facebook Messenger - reply within 24 business hours
Twitter - reply within 24 business hours