Which payment methods are available?

At the bottom of each page, you will find the different payment methods.

Where is my digital invoice?

Your digital invoice is always shared with you digitally to your email address once your order is fully shipped. The invoice is attached to the e-mail. Providing the invoice digitally is part of our sustainability contribution. Do you want to know more about how G-Star contributes in sustainability? Please check our sustainability projects for more information.

Is there a maximum order amount?

There may be a maximum amount, depending on the payment method you choose. For PayPal, the maximum amount is € 10,000. If you use iDeal to pay for your order, there is no limit to your order amount. The payment limit for Afterpay depends on your payment history with Afterpay. G-Star has no control over the limit that they set for you.

Payments on G-Star.com are perfectly secure. All information that you share with us linked to your payment are protected and encrypted by SSL (Secure Sockets Layer) protocol. We have no access to your bank details, they are transferred in a coded and secure way to our bank. For information about our product authenticity and reports of fraudulent websites, please visit brand protection Authorities can contact our partner in case of any questions: https://www.react.org/contact/

Where can I fill in my voucher code?

By clicking on the shopping cart a page will open containing an overview of your order. Under your item(s), you will find the text 'Do you have a voucher code?'. Click here to enter the code.

How do I use G-Star RAW voucher, and what are the terms and conditions?

You will be able to enter your voucher code once you are in the shopping bag page. Under the product image you will be able to add your voucher code and then click on “Apply” Voucher terms and conditions: Vouchers can’t be applied on sale items unless stated otherwise Vouchers can only be applied on selected items unless stated otherwise. Vouchers cannot be applied on previously placed orders. There might be a maximum/minimum order value when you want to apply a voucher code. An order on which a voucher was applied must be fully returned or canceled in order to get a replacement voucher. Vouchers are not transferable or redeemable for cash or credit.

How does a payment with PayPal work?

When selecting PayPal at the checkout you will be asked to log in to your account to confirm the payment.

How does a payment with Visa, Mastercard and American Express work?

We accept payments by Visa, Mastercard and American Express. Like most trusted sites, we use SSL (Secure Socket Layer) technology to protect your personal information when it is sent over the internet. When you pay with a credit card, we will first make a pre-authorisation of the purchase cost on your card (please note: this is a temporary hold and not an actual charge on your credit card). When your order is sent, the final purchase cost will be charged to your credit card. When the order is canceled, the hold will be removed from the credit card within a few business days (this will depend on your bank). For questions about the pre-authorisation, please contact your bank.

How does a payment with Bancontact work?

With Bancontact / Mister Cash you can easily make online payments in the secure environment of your bank.

How does a payment with SOFORT work?

A SOFORT Bank payment is in a bank transfer, as those normally made via internet banking.

Frequently Asked Questions

Payment

Which payment methods are available?: At the bottom of each page, you will find the different payment methods.
Where is my digital invoice?: Your digital invoice is always shared with you digitally to your email address once your order is fully shipped. The invoice is attached to the e-mail. Providing the invoice digitally is part of our sustainability contribution.
Do you want to know more about how G-Star contributes in sustainability? Please check our sustainability projects for more information.
Is there a maximum order amount?: There may be a maximum amount, depending on the payment method you choose. For PayPal, the maximum amount is € 10,000. If you use iDeal to pay for your order, there is no limit to your order amount. The payment limit for Afterpay depends on your payment history with Afterpay. G-Star has no control over the limit that they set for you.
Secure Payment: Payments on G-Star.com are perfectly secure. All information that you share with us linked to your payment are protected and encrypted by SSL (Secure Sockets Layer) protocol. We have no access to your bank details, they are transferred in a coded and secure way to our bank.
For information about our product authenticity and reports of fraudulent websites, please visit brand protection
Authorities can contact our partner in case of any questions: https://www.react.org/contact/
Where can I fill in my voucher code?: By clicking on the shopping cart a page will open containing an overview of your order. Under your item(s), you will find the text 'Do you have a voucher code?'. Click here to enter the code.
How do I use G-Star RAW voucher, and what are the terms and conditions?: You will be able to enter your voucher code once you are in the shopping bag page. Under the product image you will be able to add your voucher code and then click on “Apply”
Voucher terms and conditions:
Vouchers can’t be applied on sale items unless stated otherwise
Vouchers can only be applied on selected items unless stated otherwise.
Vouchers cannot be applied on previously placed orders. There might be a maximum/minimum order value when you want to apply a voucher code.
An order on which a voucher was applied must be fully returned or canceled in order to get a replacement voucher.
Vouchers are not transferable or redeemable for cash or credit.
How does a payment with PayPal work?: When selecting PayPal at the checkout you will be asked to log in to your account to confirm the payment.


How does a payment with Visa, Mastercard and American Express work?: We accept payments by Visa, Mastercard and American Express. Like most trusted sites, we use SSL (Secure Socket Layer) technology to protect your personal information when it is sent over the internet. When you pay with a credit card, we will first make a pre-authorisation of the purchase cost on your card (please note: this is a temporary hold and not an actual charge on your credit card). When your order is sent, the final purchase cost will be charged to your credit card. When the order is canceled, the hold will be removed from the credit card within a few business days (this will depend on your bank). For questions about the pre-authorisation, please contact your bank.
: We accept payments by Visa and Mastercard. Like most trusted sites, we use SSL (Secure Socket Layer) technology to protect your personal information when it is sent over the internet. When you pay with a credit card, we will first make a pre-authorisation of the purchase cost on your card (please note: this is a temporary hold and not an actual charge on your credit card). When your order is sent, the final purchase cost will be charged to your credit card. When the order is canceled, the hold will be removed from the credit card within a few business days (this will depend on your bank). For questions about the pre-authorisation, please contact your bank.
How does a payment with Bancontact work?: With Bancontact / Mister Cash you can easily make online payments in the secure environment of your bank.
How does a payment with SOFORT work?: A SOFORT Bank payment is in a bank transfer, as those normally made via internet banking.