DEFINITIONS / > ARTICLE 1. APPLICABILITY OF THE GENERAL TERMS AND CONDITIONS / > ARTICLE 2. CONCLUSION AND CONTENT OF THE AGREEMENT / > ARTICLE 3. DELIVERY METHOD AND DELIVERY DATES / > ARTICLE 4. PRICE AND PAYMENT / > ARTICLE 5. RIGHT TO RETURN / > ARTICLE 6. FORCE MAJEURE / > ARTICLE 7. COMPLAINTS / > ARTICLE 8. INTELLECTUAL PROPERTY RIGHTS / > ARTICLE 9. RETENTION OF TITLE / > ARTICLE 10. GUARANTEE AND LIABILITY / > ARTICLE 11. APPLICABLE LAW / > ARTICLE 12. INVALID PROVISIONS / > ARTICLE 13. AMENDMENT TO THE GENERAL TERMS AND CONDITIONS / > / >

DEFINITIONS

Seller: Group eStore B.V (“G-STAR”)
  • registered office: Joan Muyskenweg 39, (1114) AN Amsterdam, the Netherlands;
  • registered in the Trade Register of the Chamber of Commerce under number 34114149
  • VAT number: NL807777109B01
  • office address:Joan Muyskenweg 39, 1114 AN Amsterdam, The Netherlands
  • e-mail address: service.be@g-star.com
  • telephone number: 0800-81923
  • contact hours: Mon-Fri 9:00-17:00

Buyer: a natural person who has reached the age of legal majority and who is not acting in the course of a profession or business and with whom seller enters into an agreement.


Order: an order placed by buyer in accordance with the procedure described in Article 2.1 for the delivery of one or more products.

Product: a G-Star product offered for sale by seller on the website.

Purchase price: the price of a product stated on the website, including VAT and shipping costs.

Agreement: the order that has been accepted as such by seller.

ARTICLE 1. APPLICABILITY OF THE GENERAL TERMS AND CONDITIONS

1.1 

These general terms and conditions, which are made available online by seller at  www.g-star.com apply to all offers, orders, agreements and other legal relationships between buyer and seller with regard to the use of the website, including the purchase/sale of a product on or via the website.

ARTICLE 2. CONCLUSION AND CONTENT OF THE AGREEMENT

2.1
The presentation and advertising of products on our website constitutes an invitation to purchase and therefore does not constitute a binding offer to conclude a purchase agreement. In exceptional circumstances, seller reserves the right not to accept the order, for example if the selected product is not (or no longer) available, as further described in this article.

2.2
Buyer may select Products from the Seller’s range of goods, particularly clothing, shoes and fashion items in the desired style, colour and size, and place these into a “shopping cart” by clicking on the “add to cart” button.

2.3
Once buyer has finished selecting products for the shopping cart, he can continue by clicking on the “Continue” button.

  • Buyer will then first see an overview of the products in the shopping cart with their characteristics, price and delivery time.
  • After clicking on the “Continue” button, buyer will be asked to enter the invoice address and, if different from the invoice address, the delivery address of his choice. During the further checkout process, buyer can also select alternative delivery locations (collection point, G-Star store).
  • After clicking on the “Continue with delivery” button, buyer can choose three different locations where the order can be sent:
    • o Buyer can choose to have the order sent to a G-Star store, after which he can collect the products here.o Buyer can choose to have the order sent to a collection point, after which he can collect the products here.o Buyer can specify a delivery address of their choice (e.g. their home address) where the products should be sent.
  • After buyer has selected the shipping method and the address of the specific G-Star store or collection point, he can continue with the ordering process by clicking on the “Proceed to secure payment” button.


2.4
Buyer can then choose one of the following payment methods:

  • Credit card: with this payment method, buyer must enter the necessary credit card information. By clicking on the ‘Pay’ button, buyer then submits a legally binding order. The ‘Pay’ button only works if seller's terms and conditions have first been accepted by ticking the box next to the information about these general terms and conditions. Before clicking on the ‘Pay’ button, buyer can cancel the order at any time, change the contents of the order by removing products and/or adding new products to the shopping cart, and change the delivery address and payment method. We would like to point out that if you choose this payment method, the binding order and payment will take place simultaneously.

  • Immediate bank transfer: with this payment method, buyer sends a legally binding order by clicking on the ‘Pay’ button. The ‘Pay’ button only works if seller's general terms and conditions have first been accepted by ticking the box next to the information about these general terms and conditions. Before clicking on the ‘Pay’ button, buyer can cancel the order at any time, change the contents of the order by removing products and/or adding new products to the shopping cart, and change the delivery address and payment method. Once buyer has clicked on the ‘Pay’ button, he will be redirected to the external provider's website to complete the payment.

  • PayPal: with this payment method, buyer submits a legally binding order by clicking on the ‘Pay’ button. The ‘Pay now’ button only works if seller's general terms and conditions have first been accepted by ticking the box next to the information about these general terms and conditions. Before clicking on the ‘Pay’ button, buyer can cancel the order at any time, change the contents of the order by removing products and/or adding new products to the shopping cart, and change the delivery address and payment method. Once buyer has clicked on the ‘Pay’ button, he will be redirected to the PayPal website to complete the payment.


2.5
The website and the products displayed thereon do not constitute a binding offer, but merely an invitation to buyer to place an order as an offer to purchase. The agreement only comes into effect when seller has accepted the order, either by means of a declaration of acceptance or by delivering the ordered product. Seller will immediately confirm receipt of the order placed by buyer via the website by sending an email to buyer (confirmation of receipt). This email only confirms receipt of the order and will, where applicable, be followed by an email accepting the order placed (order confirmation).

2.6
However, seller reserves the right not to accept the order placed by buyer or to suspend buyer's account in the following cases:

  • the product is not available/in stock;
  • the total value of the order exceeds the amount stated in the ‘Payment’ section of the FAQs;
  • the information provided by buyer is incorrect and/or incomplete, or if seller has reasons to doubt its accuracy;
  • the amount owed by buyer is not paid immediately after placing the order by clicking on the ‘Pay now’ button;
  • buyer has failed to fulfil his payment obligations to seller in the past;
  • buyer has previously refused to accept orders placed with seller and/or has not collected orders;
  • a clear error or processing error in the prices stated on the website; or the desired delivery address is in a country other than Belgium;
  • activity on buyer's account appears fraudulent or suspicious.


2.7
Seller will inform buyer as soon as possible if an order is not accepted. In such cases, any payments already made by buyer will be refunded immediately.

2.8
The order, seller's email confirming the order, the data protection policy and the terms of use of the website as stated on the website, as well as these general terms and conditions, together form the entire agreement between buyer and seller with regard to the use of the website and the placing and execution of an order.

2.9
After buyer clicks on the ‘Pay’ button, thereby placing a legally binding order, he will be redirected to one of the payment pages, depending on the chosen payment method. On this page, buyer fills in the necessary fields to execute the payment, after which he authorises the payment.

ARTICLE 3. DELIVERY METHOD AND DELIVERY DATES

3.1
Delivery will be made by a carrier designated by seller.

 

 

3.2
After the agreement has been concluded, seller will ship the products as soon as possible, but no later than within 14 (fourteen) days to the address specified by buyer, provided that the full Purchase Price has been received by seller if buyer has opted for advance payment and unless a longer delivery period has been agreed.

 

 

3.3           
Agreed delivery dates will be observed by seller as far as possible. However, buyer acknowledges that the delivery dates are based on the circumstances known to seller at the time of concluding the agreement and, insofar as dependent on performance to be provided by third parties, on the information provided to seller by those third parties.

 

 

3.4
If delivery is delayed, or if an order cannot be fulfilled or can only be fulfilled in part, buyer will be notified within 14 (fourteen) days of the agreement being concluded. buyer may then terminate the agreement free of charge until the order is sent.

 

 

3.5
The risk of damage or loss of the products will pass to buyer upon delivery.

ARTICLE 4. PRICE AND PAYMENT

4.1
The prices stated on the website are in local currency or in euro, include Value Added Tax (VAT) and exclude shipping costs. The costs of the return shipment are at the expense of buyer. When placing the order and confirming the agreement, the total purchase price due will be displayed.

 

4.2
Seller may adjust the prices displayed on the website from time to time without prior notice. The prices displayed at the time of placing the order are the prices that form part of the agreement.

 

 

4.3
Payment will be made using the options displayed on the website and must be made no later than 14 days after delivery of the product. 

 

 

4.4
Buyer will immediately notify seller of any inaccuracies in the payment details provided by buyer to seller.

 

 

4.5
If the payment term is exceeded, buyer is legally in default and seller is entitled to charge statutory interest on the outstanding amount from the due date.

ARTICLE 5. RIGHT TO RETURN

5.1
Buyers who enter into a distance transaction have a statutory right of withdrawal when purchasing a product.

5.2
WITHDRAWAL POLICY
Right of withdrawal

Buyers have the right to withdraw from this agreement within a period of thirty calendar days without giving any reason.

The withdrawal period commences on the day after buyer or a third party designated by buyer, who is not the carrier, takes possession of the products, or (in the case of an agreement relating to multiple products that buyer has ordered at the same time and that are delivered separately) the last product is delivered, or (in the case of an agreement relating to the delivery of a product in multiple partial deliveries or parts) the last partial delivery or the last part to be delivered.

To exercise the right of withdrawal, buyer must inform seller of his decision to withdraw from the agreement by sending a clear statement to the email address or postal address listed at the top of this page or by calling the telephone number listed (buyer can, for example, send a letter by post, fax or email). To do so, buyer may use the sample form attached as Appendix 1, but this is not mandatory.

To return the product within the specified period, it is sufficient to send the notification that buyer wished to exercise his right of withdrawal before the expiry of the withdrawal period for returning products.

Consequences of withdrawal

If buyer withdraws from the agreement, seller will refund all payments received from buyer, including the delivery costs (with the exception of any additional costs resulting from buyer's choice of a different type of delivery than the inexpensive standard delivery offered by seller). This will be done quickly within a period of fourteen days from the day on which seller receives the notification that buyer is withdrawing from the agreement. For the refund, seller will use the same payment method used by buyer for the original transaction, unless expressly agreed otherwise with buyer. In no case will this refund entail any costs for buyer. Seller may refuse to refund until having received the returned product from buyer, or until buyer provides seller with proof that he has returned the product to seller, whichever occurs first.

Buyer will return the product to seller as soon as possible, and in any case within fourteen days of the day on which buyer notifes seller that he is withdrawing from the agreement. Use the following address for this purpose: G-Star Warehouse CBW, Casablancaweg 9, 1047 HP Amsterdam, Netherlands. The return will be considered within the withdrawal period if buyer sends the product before the fourteen-day period has expired. Buyer will bear the costs of returning products to seller. In addition, buyer will pay compensation for any loss in value of the products if this loss is due to incorrect handling of the products when examining the quality, characteristics and functioning of the products.

Notwithstanding the foregoing, seller may from time to time offer to bear the shipping costs of the return shipment or to return the products at a fixed rate for return shipment, provided that buyer uses the return label provided by seller in the country of delivery and provided that buyer complies with all other conditions to be eligible for this offer, as communicated by seller from time to time. Such conditions may, without limitation, include the purchase of products at full price. If buyer chooses to return products at a fixed return rate offered by seller, the return rate will be deducted by seller from the refund of the price of the products paid by buyer or invoiced to buyer if buyer has not paid the price of the products in full. Buyer is always free to choose another method of return and to return the products at his own expense.

Exceptions where the right of withdrawal does not apply:

Buyer does not have a statutory right of withdrawal for distance contracts concerning the following:

    • the delivery of products that are not ready-made and are manufactured according to a specific choice or decision made by buyer, or products that are specially tailored to the buyer's personal requirements, and/or the delivery of sealed products that cannot be returned for health or hygiene reasons, in the event that the seal has been removed after delivery.


      - END OF WITHDRAWAL POLICY -


5.3
      Seller points out that a
withdrawal form
    is available at the bottom of this page in Appendix 1. Buyer can use this form to inform seller that his are withdrawing from the agreement, but its use is not mandatory.

ARTICLE 6. FORCE MAJEURE

6.1
Seller will not be liable for any damage resulting from a delay in delivery or non-delivery caused by circumstances that prevent seller from fulfilling its obligations and that are not attributable to seller, because they are not attributable to its fault or are not for its account under the law, a legal act or generally accepted practice, such as, but not limited to, war, threat of war, civil war, riots, national mourning declared by the government, strikes, transport difficulties, trade restrictions, problems with customs authorities, fire, flooding, earthquake, bankruptcy of third parties engaged by seller, failure or late delivery of products by seller's suppliers, disruptions in the regular supply of products to be delivered by third parties, including water and electricity, and other serious disruptions in the business of seller or third parties engaged by it.

 

 

6.2
If seller is unable to fulfil its obligations under the agreement due to force majeure, seller will be entitled to perform the agreement within a reasonable period of time or, if performance within a reasonable period of time is not possible, to terminate the agreement in whole or in part, without being obliged to pay any compensation to buyer.

ARTICLE 7. COMPLAINTS

7.1
Seller is required by law to deliver a product that complies with the agreement with buyer. The statutory 2-year warranty of conformity for consumer goods applies.

 

 

7.2
Buyer will inspect the product upon delivery and inform seller of any defects within 2 months of discovery. Such complaints will be submitted in full and clearly substantiated. Seller advises buyer to do so in writing.

 

 

7.3
The contact details of seller and of the third parties engaged by seller to handle complaints are listed under the ‘Contact’ button on the website.

 

 

7.4           
Complaints received by seller will be answered within 14 days of receipt. If a complaint requires a foreseeable longer processing time, seller will notify buyer within 14 days, stating the time frame within which buyer can expect a response.

 

 

7.5           
Buyer will cooperate fully with any recall action initiated by seller. Buyer will immediately notify seller if buyer suspects that a product has a safety defect and is subject to a recall action.

ARTICLE 8. INTELLECTUAL PROPERTY RIGHTS

8.1
All trademarks, product names, logos, models and designs depicted or indicated on the products or otherwise associated with the products (‘IP Rights’) are the property of seller or one or more of its group companies. Buyer acknowledges seller's ownership of the IP Rights and will refrain from any use of the IP Rights and buyer will refrain from any conduct that may damage or otherwise adversely affect the IP Rights.

 

8.2
With regard to the intellectual property rights relating to the website, seller refers to the Website Terms of Use

ARTICLE 9. RETENTION OF TITLE

9.1
Seller retains title to all products delivered or to be delivered until buyer has paid in full: the performance and (payment) obligations owed by buyer for all products delivered or to be delivered under the agreement; claims due to buyer's failure to comply with this agreement.

ARTICLE 10. GUARANTEE AND LIABILITY

10.1
To the extent permitted by law, seller will not be liable for any indirect, incidental or consequential damage of any kind suffered by buyer as a result of the agreement. Any direct damage for which seller is legally liable to buyer will never exceed the purchase price. This provision does not exclude seller's liability in the event of personal injury or death.

10.2
With regard to seller's liability in relation to the website at www.g-star.com and its use, seller refers to the website Terms of Use.

ARTICLE 11. APPLICABLE LAW

11.1 

The law of the country where buyer lives applies to this agreement.

ARTICLE 12. INVALID PROVISIONS

12.1
If any provision of these general terms and conditions proves to be invalid, then:
  • the remaining provisions of these general terms and conditions will remain in force;
  • and the invalid provision will be interpreted as or converted into a valid provision with the same meaning as far as possible.

ARTICLE 13. AMENDMENT TO THE GENERAL TERMS AND CONDITIONS

13.1
These general terms and conditions may be amended by seller from time to time. The most recent general terms and conditions will be posted on the website. Buyer will always consult these general terms and conditions before using the website. If buyer is unable to consult the general terms and conditions via the Internet, seller will send buyer the most recent copy of the general terms and conditions by email upon request.

Version April 2025

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