Seller: Group eStore B.V (“G-STAR”)

• registered office: Joan Muyskenweg 39, (1114) AN Amsterdam, the Netherlands;
• registered in the Trade Register of the Chamber of Commerce under number 34114149
• VAT number: NL807777109B01
• office address:Joan Muyskenweg 39, 1114 AN Amsterdam, The Netherlands
• e-mail address: service.be@g-star.com
• telephone number: 0800-81923
• contact hours: Mon-Fri 9:00-17:00

Buyer: a natural person who has reached the age of legal majority and who is not acting in the course of a profession or business and with whom seller enters into an agreement.

Order: an order placed by buyer in accordance with the procedure described in Article 2.1 for the delivery of one or more products.

Product: a G-Star product offered for sale by seller on the website.

Purchase price: the price of a product stated on the website, including VAT and shipping costs.

Agreement: the order that has been accepted as such by seller.

2.1
The presentation and advertising of products on our website constitutes an invitation to purchase and therefore does not constitute a binding offer to conclude a purchase agreement. In exceptional circumstances, seller reserves the right not to accept the order, for example if the selected product is not (or no longer) available, as further described in this article.

2.2
Buyer may select Products from the Seller’s range of goods, particularly clothing, shoes and fashion items in the desired style, colour and size, and place these into a “shopping cart” by clicking on the “add to cart” button.

2.3
Once buyer has finished selecting products for the shopping cart, he can continue by clicking on the “Continue” button.



2.4
Buyer can then choose one of the following payment methods:



2.5
The website and the products displayed thereon do not constitute a binding offer, but merely an invitation to buyer to place an order as an offer to purchase. The agreement only comes into effect when seller has accepted the order, either by means of a declaration of acceptance or by delivering the ordered product. Seller will immediately confirm receipt of the order placed by buyer via the website by sending an email to buyer (confirmation of receipt). This email only confirms receipt of the order and will, where applicable, be followed by an email accepting the order placed (order confirmation).

2.6
However, seller reserves the right not to accept the order placed by buyer or to suspend buyer's account in the following cases:



2.7
Seller will inform buyer as soon as possible if an order is not accepted. In such cases, any payments already made by buyer will be refunded immediately.

2.8
The order, seller's email confirming the order, the data protection policy and the terms of use of the website as stated on the website, as well as these general terms and conditions, together form the entire agreement between buyer and seller with regard to the use of the website and the placing and execution of an order.

2.9
After buyer clicks on the ‘Pay’ button, thereby placing a legally binding order, he will be redirected to one of the payment pages, depending on the chosen payment method. On this page, buyer fills in the necessary fields to execute the payment, after which he authorises the payment.

5.1
Buyers who enter into a distance transaction have a statutory right of withdrawal when purchasing a product.

5.2
WITHDRAWAL POLICY
Right of withdrawal

Buyers have the right to withdraw from this agreement within a period of sixty calendar days without giving any reason.

The withdrawal period commences on the day after buyer or a third party designated by buyer, who is not the carrier, takes possession of the products, or (in the case of an agreement relating to multiple products that buyer has ordered at the same time and that are delivered separately) the last product is delivered, or (in the case of an agreement relating to the delivery of a product in multiple partial deliveries or parts) the last partial delivery or the last part to be delivered.

To exercise the right of withdrawal, buyer must inform seller of his decision to withdraw from the agreement by sending a clear statement to the email address or postal address listed at the top of this page or by calling the telephone number listed (buyer can, for example, send a letter by post, fax or email). To do so, buyer may use the sample form attached as Appendix 1, but this is not mandatory.

To return the product within the specified period, it is sufficient to send the notification that buyer wished to exercise his right of withdrawal before the expiry of the withdrawal period for returning products.

Consequences of withdrawal

If buyer withdraws from the agreement, seller will refund all payments received from buyer, including the delivery costs (with the exception of any additional costs resulting from buyer's choice of a different type of delivery than the inexpensive standard delivery offered by seller). This will be done quickly within a period of fourteen days from the day on which seller receives the notification that buyer is withdrawing from the agreement. For the refund, seller will use the same payment method used by buyer for the original transaction, unless expressly agreed otherwise with buyer. In no case will this refund entail any costs for buyer. Seller may refuse to refund until having received the returned product from buyer, or until buyer provides seller with proof that he has returned the product to seller, whichever occurs first.

Buyer will return the product to seller as soon as possible, and in any case within fourteen days of the day on which buyer notifes seller that he is withdrawing from the agreement. Use the following address for this purpose: G-Star Warehouse CBW, Casablancaweg 9, 1047 HP Amsterdam, Netherlands. The return will be considered within the withdrawal period if buyer sends the product before the fourteen-day period has expired. Buyer will bear the costs of returning products to seller. In addition, buyer will pay compensation for any loss in value of the products if this loss is due to incorrect handling of the products when examining the quality, characteristics and functioning of the products.

Notwithstanding the foregoing, seller may from time to time offer to bear the shipping costs of the return shipment or to return the products at a fixed rate for return shipment, provided that buyer uses the return label provided by seller in the country of delivery and provided that buyer complies with all other conditions to be eligible for this offer, as communicated by seller from time to time. Such conditions may, without limitation, include the purchase of products at full price. If buyer chooses to return products at a fixed return rate offered by seller, the return rate will be deducted by seller from the refund of the price of the products paid by buyer or invoiced to buyer if buyer has not paid the price of the products in full. Buyer is always free to choose another method of return and to return the products at his own expense.

Exceptions where the right of withdrawal does not apply:

Buyer does not have a statutory right of withdrawal for distance contracts concerning the following: