If you would like to buy one of our products just click on 'Place in shopping cart'. To finalize your order, click on the shopping cart which you will find at the top right corner of your screen. You will then be taken to the payment process page where you can fill in your delivery and billing address and choose your method of payment.

When you have placed and paid for your order, it's prepared for transport almost immediately. As soon as the status of your order is 'completed', you can no longer change your order. If you wish you can return the entire order or any items that you don't want using the return procedure.

If you are experiencing problems trying to log in to the website, please check which error message you are receiving. The most common error is typing in a wrong e-mail address or password. You can always choose to create a new password by clicking on your name in the top right corner and then on "Change password".

Yes, during check-out you can choose to 'Add a new address' where you can enter a different address than the billing address.

To find your size, check the label of a G-Star item that fits you well. If you no longer have one, check our 'size guide' on the product page which converts your body measurements into G-Star clothing sizes.

By clicking on 'Login' at the top right corner of your screen and choosing 'Create account'.

Click on 'Forgotten password?' and enter your email address. In a few minutes, you'll receive an email with a link to a page where you can enter a new password.

Yes. We will send you a confirmation e-mail after receiving your order. If you think that money has been taken from your bank account and you have not received a confirmation e-mail then please check your spam folder. If you have created an account, your order will also be visible on your account page.

There are two ways to check the status of your order:

• In your G-Star account: When you log in at G-Star.com and go to “My Account” and then “My orders” you can check the status of the shipment of your order.
When your order has been fully processed, the status will show as “completed”.
Once the order has been shipped the status says “shipped” and a link with the T&T number will appear under the status.
When you click on the link, you will be forwarded to the site of the responsible courier and the tracking info of your order will appear.
Please note that the tracking link is only activated the moment the courier has received the package.

• E-mail: When the package has been shipped out you will receive a shipping confirmation by e-mail with a tracking link of the shipment.
When you click on the link, you will be forwarded to the site of the responsible courier and the tracking info of your order will appear.
Please note that the tracking link is only activated the moment the courier has received the package.

That depends on the shipping status. Please contact our Customer Service Department as soon as possible and have your order number ready. Once your order has been processed, it can no longer be cancelled.

There are two ways to check the status of your order:

• In your G-Star account: When you log in at G-Star.com and go to “My Account” and then “My orders” you can check the status of the shipment of your order.
When your order has been fully processed, the status will show as “completed”.
Once the order has been shipped the status says “shipped” and a link with the T&T number will appear under the status.
When you click on the link, you will be forwarded to the site of the responsible courier and the tracking info of your order will appear.
Please note that the tracking link is only activated the moment the courier has received the package.

• E-mail: When the package has been shipped out you will receive a shipping confirmation by e-mail with a tracking link of the shipment.
When you click on the link, you will be forwarded to the site of the responsible courier and the tracking info of your order will appear.
Please note that the tracking link is only activated the moment the courier has received the package.

DHL Parcel delivers your package via BPost from Monday to Friday between 8:00 am and 6:00 pm. If you are not at home when your package is delivered, you will find a BPost absence message in your mailbox indicating where you can pick up the package. You can also have the shipment delivered to the same address a second time. At last, you can also have your package delivered directly to one of the 2300 BPost post offices and Post Points.

The delivery costs for your order are: € 4.95
Delivery is free for all orders above € 50. If you subscribe to our newsletter, you will always enjoy free delivery.
Delivery prices may vary during promotions and offers.

The delivery time is 2-3 working days. Please be aware that dispatch may take longer during SALE.

No, at this time it is not possible to place orders from abroad. This is also not possible for store deliveries. The delivery address must be in the same country as the Online Store in question.

You can have your order delivered in three ways.

1) You can pick up your order at selected G-Star stores.

G-STAR Store Antwerpen Huidevetterst
G-STAR Store Brugge
G-STAR Store Brussel Docks
G-STAR Store Gent
G-STAR Store Hasselt
G-STAR Store Knokke
G-STAR Store Kortrijk
G-STAR Store Leuven
G-STAR Store Mechelen
G-STAR Store Oostende
G-STAR Store Turnhout
G-STAR Store Wijnegem
G-STAR Women Store Gent

You will receive a pick-up confirmation the moment your order has arrived in the store.

2) You can pick up your order at one of the 2300 BPost Post Points. Click here to find your closest pick-up point. You receive a notification by sms or by e-mail when your order has arrived and ready to be picked up. Your order will be kept for 14 days before it will be returned back to our distribution center.

3) Or you can ship your order to your home, office or ant other address (no P.O. boxes) within Belgium.

At the bottom of each page, you will find the different payment methods.

Yes, you will receive the invoice after your whole order is processed. We will update you by e-mail. In this e-mail the invoice is attached as part of our sustainability contribution

There may be a maximum amount, depending on the payment method you choose. For PayPal, the maximum amount is € 10,000. If you use iDeal to pay for your order, there is no limit to your order amount. The payment limit for Afterpay depends on your payment history with Afterpay. G-Star has no control over the limit that they set for you.

Like most trustworthy websites, we use SSL technology (Secure Socket Layer) to protect your personal information when it's being sent over the Internet. SSL is the standard for payments over the Internet and is supported by Chrome, Firefox, Microsoft Internet Explorer, Safari and other popular browsers. We use this technology to encrypt sensitive information before it is sent over the Internet. SSL technology prevents your information from being accessed when you are submitting it.

For information about our product authenticity and reports of fraudulent websites, please visit:

https://www.g-star.com/help-info/brand-protection

Authorities can contact our partner in case of any questions: https://www.react.org/contact/

By clicking on the shopping cart a page will open containing an overview of your order. Under your item(s), you will find the text 'Do you have a voucher code?'. Click here to enter the code.

• One discount voucher code exchangeable per order
• Possibly not applicable on sale items
• Possibly only applicable on selected items
• Possibly only applicable on orders with a minimum / maximum order value
• A replacement voucher is only generated once after an order, on which a voucher code with an absolute amount was used, was returned or cancelled. 
• When a discount voucher code value is higher than the order value, no new discount voucher code is generated for the rest amount

When selecting PayPal at the checkout you will be asked to log in to your account to confirm the payment.

We accept payments by Visa, Mastercard and American Express. Like most trusted sites, we use SSL (Secure Socket Layer) technology to protect your personal information when it is sent over the internet. When you pay with a credit card, we will first make a pre-authorisation of the purchase cost on your card (please note: this is a temporary hold and not an actual charge on your credit card). When your order is sent, the final purchase cost will be charged to your credit card. When the order is canceled, the hold will be removed from the credit card within a few business days (this will depend on your bank). For questions about the pre-authorisation, please contact your bank.

With Bancontact / Mister Cash you can easily make online payments in the secure environment of your bank.

A SOFORT Bank payment is in a bank transfer, as those normally made via internet banking.

You can return an article up to 60 days after receiving it.

You may try on the items (with the exception of underwear) to see whether they fit and if the model meets your expectations. Underwear may only be returned in its original, unopened packaging. You cannot exchange items. When we receive the return package we will reimburse the amount, using the original payment method, to your account. You will find all the details concerning our Returns policy on your invoice. Be careful: if you are returning shoes, you must put the original shoebox in another box.

Make sure you wrap the items with their original labels and in their original packaging. Fill in the attached Return form and put it in the box with the items you wish to return. 

For more info on your return options, see 'What are the return options?’

You are liable for any diminished value of the product(s) meaning that all items are returned in the same condition they were in upon your receipt; the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and any labels or tags should be intact. The items should be returned with price tag and labels attached, in original packaging.

Returning packages using a different label then the one provided is at your own risk. If anything should happen to the package, G-Star cannot be held liable.

There are two options to return your articles.

1) You can return your online order in selected G-Star stores: *

G-STAR Store Antwerpen Huidevetterst
G-STAR Store Brugge
G-STAR Store Brussel Docks
G-STAR Store Gent
G-STAR Store Hasselt
G-STAR Store Knokke
G-STAR Store Kortrijk
G-STAR Store Leuven
G-STAR Store Mechelen
G-STAR Store Oostende
G-STAR Store Turnhout
G-STAR Store Wijnegem

* An order can only be returned in the country in which the order was made. Note: if you use a G-Star store to return your item(s) you cannot exchange an item for a different one or receive your money back instantly. Once you have returned the item, the money will be transferred back to your account via the original payment method within 1-3 business days.

2) You can drop off your return at one of the 2300 BPost Post Points. Click here to find your nearest BPost Service Point. Don't forget to ask for a return receipt.

In all ways please fill in the attached return form and put the form back in the box.

Please note: items bought in the G-STAR Outlet store, can not be returned in one of the stores above.

When your return is received by our warehouse, we aim to process it within 2-3 business days. Depending on your original payment method, it will take 1-3 business days for the refund to reach your bank or credit card account. Please note: during SALE this processing time may take longer than indicated above. 

When you return your items at one of the selected G-Star stores it takes 1-3 business days, depending on your original payment method, before you see your money refunded to your bank or credit card account.

When you return your items at one of the selected G-Star stores it takes 1-3 business days, depending on your original payment method, before you see your money refunded to your bank or credit card account.

When you have returned your order via BPost Post Points, it can take up to a week before we receive your returned items at our Distribution Center. After receival we check every returned item and we will reimburse (a part of) the amount of money via the orginal payment method. Depending on your used payment method,it can take up to 1 - 3 business days to see the money on your account.

Yes. Please put the items you want to return in sturdy packaging (cardboard box) so they will not be damaged.

Unfortunately, we cannot exchange any articles. The purchase amount of all the returned items will be reimbursed as soon as our Distribution Centre has received them. If you wish to exchange any articles, please place a new order.

The delivery costs will only be reimbursed when an entire order is returned.

You can change your personal details in your G-Star account. After login, go to 'My account' to change your personal information.

Ask our Customer Service Department any questions that are not answered on the Customer Service pages. Click 'Contact' for the contact page.

You will find our Terms and Conditions by clicking on the link "Terms & Conditions" at the bottom of each page.

Click on "Privacy Policy at the bottom of each page.

You will find all the current vacancies by clicking on "Careers" at the bottom of each page.

Raw denim is the purest form of denim, carefully constructed to last a lifetime. It doesn’t have any additional treatments or washes added during the production process. This means less water and harmful chemicals are used, creating a more sustainable fabric that has been made to last.

All items on the website that have a lifetime warranty label/stamp.

Please use the store finder to find a certified tailor near you. If there is no service in your area, please contact customer service or a G-Star store near you.

You can join us and stay up to date with latest news and offers here.

You get a one-time 15% off (SALE items excluded)

Welcome to G-STAR family!

Vouchers can’t be applied on sale items unless stated otherwise.

Vouchers can only be applied on selected items unless stated otherwise.

Vouchers cannot be applied on previously placed orders.

There might be a maximum/minimum order value when you want to apply a voucher code.

An order on which a voucher was applied must be fully returned or canceled in order to get a replacement voucher.

Vouchers are not transferable or redeemable for cash or credit.

Please note that our policy does not include price matching. However, if the item you purchased is still available in the same size and color, and the discount is now applicable, you have the option to return your order: You may initiate a return within 60 days of your purchase then place a new order at the discounted price.

CLUB-G is a set of benefits specially curated for G-Star subscribers. It includes not only special vouchers, promotions, and early access to sales but also exclusive G-Star experiences, events, gifts, giveaways, services, and products. Make sure you are subscribed to CLUB-G/newsletter to get benefits personalised to you into your mailbox.

Simply sign up for G-Star email communications here and we will treat you with CLUB-G personalised offers and surprises.

Click 'unsubscribe' in the bottom part of any email from CLUB-G.

Als je al je aankopen in officiële/branded winkels en op g-star.com of in de G-Star-app koppelt aan je account, kunnen wij je verrassen met persoonlijke cadeaus, prijzen, exclusieve evenementen en diensten.

Je hebt geen lidmaatschapskaart nodig. Je hoeft alleen je e-mailadres in te vullen om je aankoop aan je CLUB-G-profiel te koppelen.

CLUB-G is vanaf 1 november beschikbaar voor nieuwsbriefabonnees in Nederland, België, Duitsland, Frankrijk, het Verenigd Koninkrijk, de Verenigde Staten en Canada.

CLUB-G wordt in oktober geïntroduceerd in Nederland, Duitsland, de Verenigde Staten, België, Frankrijk, het Verenigd Koninkrijk en Canada. Australië en Saoedi-Arabië volgen in november en de rest van de markten in december.

Je kunt je CLUB-G-profiel gebruiken in officiële/branded winkels en op g-star.com of in de G-Star-app in deelnemende landen.

Als je G-Star-producten koopt in andere landen dan de deelnemende landen, kun je ze niet aan je account koppelen.

Als je G-Star-producten koopt via onze partners, zoals warenhuizen, marktplaatsen (bijvoorbeeld Amazon of Zalando) en winkels binnen winkels, kun je ze niet aan je account koppelen.

Nadat je je hebt aangemeld voor de nieuwsbrief/CLUB-G, ontvang je een welkomstgeschenk en toegang tot de volgende voordelen: een cadeautje met je verjaardag, exclusieve prijzen, uitnodigingen voor speciale evenementen, gratis Certified Tailors-dienst. Verder verrassen we je regelmatig met persoonlijke voordelen. Mis deze niet: hou je inbox in de gaten!

Nee, er zijn geen punten meer. Maar als je al je aankopen in officiële/branded winkels en op g-star.com of in de G-Star-app koppelt aan je account, kunnen wij je verrassen met nog meer persoonlijke voordelen.

Je ontvangt nog meer voordelen als je aankopen die hiervoor in aanmerking komen aan je account koppelt, je e-mails leest en meedoet aan campagnes van CLUB-G. Je kunt je bijvoorbeeld aanmelden voor exclusieve prijzen, deelnemen aan CLUB-G-evenementen, enzovoort.

Als je abonnee bent van CLUB-G, krijg je toegang tot de volgende voordelen: Gratis Certified Tailor - hier kun je meer lezen over deze dienst (link naar de Certified Tailors-pagina). Over andere persoonlijke voordelen, zoals een cadeautje met je verjaardag, exclusieve prijzen en evenementen op uitnodiging, ontvang je aparte e-mails met meer informatie en de geldende voorwaarden. Controleer regelmatig je e-mail om geen voordelen te missen.

Chaque mois, nous vous enverrons un e-mail contenant vos avantages mensuels personnalisés.

Oui, les offres et les surprises peuvent être utilisées dans les magasins de la marque/officiels de G-Star. Les offres en ligne peuvent différer de celles en magasin.

Non, les avantages ne peuvent pas être échangés contre de l'argent.

Les offres ou les surprises ne peuvent pas être transmises à d'autres abonnés.

Oui, nos clients fidèles sont récompensés. Nous leur offrons un ensemble d'avantages personnalisés en fonction de leur historique de commandes.

Les règles relatives aux promotions et aux bons d'achat peuvent varier. Nous vous informerons des exclusions et des restrictions dans l'e-mail contenant l'offre personnalisée

Les avantages mensuels sont mis à jour chaque mois et il n'est pas garanti que vous disposerez des mêmes avantages pour la période à venir. Liez vos achats effectués dans les magasins officiels/de la marque et sur g-star.com ou l'application mobile G-Star, et nous pourrons vous offrir plus d'avantages personnalisés.

Dans le CLUB-G, il n'est pas nécessaire de collectionner des étoiles pour avoir accès aux avantages. Il vous suffit de vous inscrire à la newsletter/au CLUB-G et nous vous surprendrons avec des avantages personnellement conçus pour vous.

Vous pouvez toujours collecter des étoiles et atteindre de nouveaux niveaux dans RAW Rewards. Toutes vos étoiles et tous vos niveaux sont valables pour le moment et vous pouvez les voir dans votre compte privé sur g-star.com et dans l'application mobile de G-Star.

Le programme RAW Rewards sera progressivement supprimé. Pour l'instant, vous conservez vos étoiles et vos niveaux. Vous êtes également transféré vers le CLUB-G et aurez accès à des avantages exclusifs. Chaque mois, nous vous informerons par e-mail des avantages du CLUB-G qui vous concernent. Ne manquez pas cette occasion et surveillez de près votre boîte mail.

Nous vous informerons de la date de sa suppression ultérieurement. Surveillez de près votre boîte mail.

Nous avons constaté que la collecte d'étoiles et de niveaux est compliquée pour de nombreux membres de RAW Rewards. C'est pourquoi nous avons créé un nouvel ensemble d'avantages exclusifs pour nos abonnés. Nous l'avons également rendu plus facile d'accès, vous n'avez plus besoin de collecter des étoiles et de parcourir des niveaux compliqués. Avec le CLUB-G, nous ferons tout le travail pour vous et vous indiquerons les avantages auxquels vous avez accès en fonction des données fournies. Pour en savoir plus sur les nouveaux avantages, cliquez ici (lien vers la page des nouveaux avantages personnalisés).