Since sizes and measurements can vary across different categories and styles, we do our best to assist you in finding the right size for you. You can navigate to the product you want to purchase and click on the size chart to determine your size. 

You can also find links to the appropriate size chart on all of our product pages.

You also benefit from a 60-day return policy, if the size isn’t right.

When you have placed and paid for your order, it's prepared for transport almost immediately. As soon as the status of your order is 'completed', you can no longer change your order. If you wish, you can return the entire order or any items that you don't want using the return procedure.

Vouchers can’t be applied on sale items unless stated otherwise.

Vouchers can only be applied on selected items unless stated otherwise.

We always aim to make your online shopping fast and easy. In case you are having trouble completing your order, please follow the below steps: 

1- Double check your delivery and payment details, including the billing address for any missing or incorrect information.

2- Clear your cache and cookies before you try to place the order again.

3- Make sure that items in your shipping bag haven’t sold out in the meantime.

4- Wait 24 hours before attempting a new purchase

In case you still need assistance, please contact customer service

In case you receive a wrong, damaged or defective item, you can immediately return your item and place a new order.

That's right, students can benefit from 20% discount - and it couldn't be easier.

For instant access to this discount simply join now and verify your student status with UNiDAYS.

Yes. We will send you a confirmation e-mail after receiving your order. If you think that money has been taken from your bank account and you have not received a confirmation e-mail, then please check your spam folder. If you have created an account, your order will also be visible on your account page.

We always aim to ship your order within 24 hours after purchase. Tracking information will be shared with you via email. There are two easy ways to track your order status:

Option 1: Click on “Track my order” You need to fill in your zip code and your order number

Option 2: If you have a G-Star account, please log in to your G-Star account and navigate to “View my orders” You will be able to view your order history and see the tracking information for each order.

NOTE: Orders that are placed as guest can only be tracked via “option 1”

In case you still need assistance, please contact customer service.

In most cases, your order was canceled because your payment was not successfully processed, your delivery address was incomplete, or the item you ordered is out of stock.

Please refer to the cancelation confirmation email you received for the cancel reason. You can also get in touch with our customer service team who can assist you in placing a new order, so you don’t miss on your favorite denim styles.

We always aim to ship your order within 24 hours after purchase. Tracking information will be shared with you via email. There are two easy ways to track your order status:

Option 1: Click on “Track my order” You need to fill in your zip code and your order number

Option 2: If you have a G-Star account, please log in to your G-Star account and navigate to “View my orders” You will be able to view your order history and see the tracking information for each order.

NOTE: Orders that are placed as guest can only be tracked via “option 1”

In case you still need assistance, please contact customer service.

DHL delivers your package from Monday to Saturday. If you are not at home when your order is delivered, you will find an absence message in your mailbox indicating where you can pick up the package. You can also have the shipment delivered to the same address a second time.

We offer the following delivery options: Home delivery, DHL Express, and delivery to a Pickup Point.

For home delivery:

- Standard delivery with DHL Parcel.

- Shipping costs for home deliveries and deliveries to pickup points are 5.95 EUR.

Standard free shipping for orders above 50 EUR, if you subscribe to our newsletter, you will enjoy standard free delivery.. The delivery estimation time is 6-9 working days from the moment you place the order on G-Star.com.

For pickup point delivery:

- Collect at DHL Service Point.

For DHL Express delivery:

- Shipping costs for DHL Express are 7.95 EUR. Delivery time is 6 working days.

We are happy to assist you. If your order is marked as delivered but you are still missing your G-STAR item(s); please follow the below steps:

Step 1: Check if you received two or more shipping confirmations for the same order. This means that you will receive multiple packages separately. Make sure that you check each track and trace information for each of the item(s)

Step 2: Make sure that the delivery address shown in the carrier portal matches your delivery address; some carriers will deliver your parcel(s) to neighbors or a pick-up location 

Step 3: If your order still shows delivered but you were not able to locate it, please contact customer service

We are sorry to hear that. We aim to ship your order within 24h after receiving it however, please allow 48 hours for tracking information to be shared with you via email.

Has your order been placed earlier than 48 hours ago and you still haven’t received the shipping confirmation?

Please follow the below steps: 

 Step 1: Check your order status via “Where is my order”

 Step 2: Check the track and trace “if available” 

 Step 3: if the estimated delivery time has passed, please contact customer service

Note: The transit time from the moment you received your order confirmation to the estimated delivery time is 2-4 working days. If this period has passed and you still haven’t received your order, please contact customer service

Please note that delivery times may be longer during SALE, Black Friday, and Cyber Monday.

Once your order is placed, we are be able to modify your delivery address within 4 hours. We recommend that you contact our customer service via phone or chat in order to quickly assist you.

You can ship your order to your home, office or any other address (no P.O. boxes) within Portugal.

You can use the following payment options to pay for your online purchase: 

American express

Master card

Visa

PayPal

Apple Pay

Your digital invoice is always shared with you digitally to your email address once your order is fully shipped.  The invoice is attached to the e-mail. Providing the invoice digitally is part of our sustainability contribution. 

Do you want to know more about how G-Star contributes to sustainability? Please check our sustainability projects for more information.

There is no limit to the order amount for credit card payments on G-Star.com.

Payments on G-Star.com are perfectly secure. All information that you share with us linked to your payment are protected and encrypted by SSL (Secure Sockets Layer) protocol. We have no access to your bank details, they are transferred in a coded and secure way to our bank. 

For information about our product authenticity and reports of fraudulent websites, please visit brand protection

Authorities can contact our partner in case of any questions: https://www.react.org/contact/

If you have a valid store gift card you can contact our customer service. Our team will convert your store gift card into an online voucher.

You will be able to enter your voucher code once you are in the shopping bag page. Under the product image you will be able to add your voucher code and then click on “Apply”

Voucher terms and conditions:

Vouchers can’t be applied on sale items unless stated otherwise 

Vouchers can only be applied on selected items unless stated otherwise.

Vouchers cannot be applied on previously placed orders. There might be a maximum/minimum order value when you want to apply a voucher code.

An order on which a voucher was applied must be fully returned or canceled to get a replacement voucher. 

Vouchers are not transferable or redeemable for cash or credit.

That's right, students can benefit from 20% discount - and it couldn't be easier.

For instant access to this discount simply join now and verify your student status with UNiDAYS.

All G-Star purchases have a 60-day return policy and must be returned in the country of purchase. 

Please don’t take tags and/or labels off

The product must be unused and not damaged

Returning underwear and/or face mask is not accepted

You refund will always be issued back to your original payment method.

Once we receive and process your return in our warehouse, it will take up to 5 days for the refunded amount to be available back to your original payment method. 

You can generally expect to receive your refund within 8-10 days after you hand your parcel to the carrier or a drop-off location.

NOTE: Please allow an extra 3 days during sales and high season periods (e.g.: Black Friday, Cyber Monday, Christmas and New Year).

El plazo de reembolso depende de los siguientes factores:

Transportadora, tiempo de procesamiento en el almacén y su método de pago.

Una vez que recibamos y procesemos su devolución en nuestro almacén, el importe reembolsado tardará hasta 5 días en estar disponible de nuevo en su método de pago original. Por lo general, puede esperar recibir el reembolso 8 días laborales después de entregar el paquete al transportista o en un punto de entrega.

NOTA: Durante los periodos de rebajas y temporada alta (p. ej., Black Friday, Cyber Monday, Navidad y Año Nuevo), espere 3 días más.

Klarna: Después de recibir la confirmación de devolución, le aconsejamos que se ponga en contacto directamente con Klarna para conocer el estado y el plazo del reembolso.

Te ayudamos a devolver el pedido. Para recibir una nueva etiqueta de devolución, ponte en contacto con nuestro servicio al cliente 

Una vez recibes tu pedido, tienes un plazo de 60 días para devolver artículos.

Los pedidos que contengan solo artículos en oferta realizados desde el 21-04-2023 incurrirán en una tasa fija de devolución de 5€. Esta tarifa se deducirá automáticamente de la cantidad de dinero devuelto. Todos los demás pedidos son elegibles para devoluciones gratuitas.

Las devoluciones son fáciles: puede usar la etiqueta de devolución que recibe con su pedido. Siga las instrucciones del formulario de devolución incluido en tu pedido. Si tu pedido sólo contiene artículos con descuento, deduciremos los costos de devolución de 4.95 EUR del reembolso del precio de compra o emitiremos una factura por el mismo monto, si aún no se ha pagado el precio de compra. Si tu pedido (también) contenía productos a precio completo, el costo de la devolución corre por nuestra cuenta y no se deducirá del reembolso.

Puedes encontrar más información en nuestros Términos y Condiciones Generales o comunicarte con nuestro Servicio de Atención al Cliente para obtener más información.

*G-star puede ofrecer ocasionalmente devoluciones gratuitas adicionales.

Puedes cambiar tus datos personales en tu cuenta de G-Star. Una vez que hayas iniciado sesión, visita "Mi cuenta" para cambiar tu información personal.

Pregunta a nuestro departamento de servicio al cliente cualquier duda que no aparezca respondida en las páginas de servicio al cliente. Haz clic 'aquí' para acceder a la página de contacto.

Puedes consultar nuestros Términos y condiciones haciendo clic en "Términos y condiciones" en el pie de cualquiera de nuestras páginas.

Haz clic en "Política de Privacidad" en el pie de cualquiera de nuestras páginas.

Puedes consultar todos los puestos vacantes haciendo clic en la opción "Careers" (Oportunidades laborales) en el pie de cualquiera de nuestras páginas.

El denim sin tratar se presenta en su forma más pura, elaborado meticulosamente para que dure toda la vida. No se somete a tratamientos ni lavados adicionales durante el proceso de elaboración, lo que contribuye a una reducción del consumo de agua y sustancias químicas nocivas. De ahí que se denomine «denim sin tratar».

Todos los artículos del sitio web con una etiqueta o un sello de la garantía de por vida.

Puedes unirte y mantenerte al día de las últimas novedades y ofertas . aquí.

Obtendrás un descuento puntual del 15 % (artículos en REBAJAS no incluidos) y envíos gratis siempre si te suscribes a la newsletter de G-Star.

Te damos la bienvenida a la familia G-STAR.

No es posible aplicar vales en artículos con descuento a menos que se especifique lo contrario.

Solo se pueden aplicar vales en artículos seleccionados a menos que se especifique lo contrario.

Los vales no se pueden aplicar en pedidos realizados con anterioridad. Es posible que haya un importe máximo/mínimo del pedido para poder aplicar el código de un vale.

Los vales no se pueden transferir ni canjear por efectivo ni crédito.

Vouchers are not transferable or redeemable for cash or credit.

Tenga en cuenta que nuestra política no incluye la igualación de precios. Sin embargo, si el artículo que compró todavía está disponible en la misma talla y color, y el descuento ahora es aplicable, tiene la opción de devolver su pedido: Puede iniciar una devolución en un plazo de 60 días a partir de su compra y luego realizar un nuevo pedido al precio con descuento.

CLUB-G es un conjunto de ventajas especialmente seleccionadas para los suscriptores de G-Star. Además de incluir vales especiales, promociones y acceso prioritario a las rebajas, ofrece experiencias, eventos, regalos, sorteos, servicios y productos exclusivos de G-Star. No olvides suscribirte a la newsletter de CLUB-G para recibir ventajas personalizadas directamente en tu buzón.

Solo tienes que suscribirte aquí a las comunicaciones electrónicas de G-Star e, inmediatamente, empezaremos a agasajarte con ofertas y sorpresas personalizadas de CLUB-G.

Ve al final de cualquier mensaje electrónico de CLUB-G y haz clic en «cancelar suscripción».

Para que podamos agasajarte con regalos personales, sorteos, eventos exclusivos y otros servicios, recuerda hacer todas tus compras en tiendas físicas oficiales, en g-star.com o en la aplicación móvil de G-Star.

No te hace falta ningún carné. Para vincular la compra con tu perfil de CLUB-G, basta con la dirección electrónica.

CLUB-G está disponible para suscriptores de Alemania, Bélgica, Francia, Países Bajos, Reino Unido, Estados Unidos y Canadá desde el 1 de noviembre.

CLUB-G se implantará en Alemania, Bélgica, Francia, Países Bajos, Reino Unido, Estados Unidos y Canadá en octubre. En noviembre, llegará a Australia y Arabia Saudí. Al resto de los mercados llegará en diciembre.

Puedes usar tu perfil de CLUB-G en tiendas físicas oficiales, en g-star.com y en la aplicación móvil de G-Star en los países participantes.

Las compras de productos de G-Star que efectúes en países no participantes no se registrarán en tu cuenta.

Las compras de productos de G-Star que hagas a través de socios nuestros —grandes almacenes, sitios como Amazon, Zalando, etc., y comercios multitienda— no se registrarán en tu cuenta.

After sign-up to Newsletter/CLUB-G, you get a welcome gift from us and access to the following benefits: birthday gift, exclusive giveaways, invites to special events. We will also surprize you with the benefits personally curated for you. Don't miss out, and keep a close eye on your mailbox.

No more traditional point-collecting. However, if you link your purchases made on g-star.com or G-Star mobile app we will be able to offer you even more personal benefits.

To get more benefits link eligible purchases, read our emails, and participate in CLUB-G campaigns. For example sign-up for Exclusive Giveaways, attend CLUB-G events, etc.

If you are a CLUB-G subscriber you have access to personalised benefits like Birthday Gift, Exclusive Giveaways, and Invitation Only Events we will inform you in a separate email with additional details and terms and conditions. Check your email regularly to enjoy more benefits.

Every month we will send you an email with your personalised monthly benefits.

Offers and surprises can only be retrieved online on g-star.com and through the G-Star app.

No, benefits cannot be exchanged for money.

Offers or surprises cannot be passed on to other subscribers

Yes, we value our loyal customers and we will curate your personalised set of benefits based on your order history.

Rules of promotions and coupons may vary. We will inform you about exclusions and restrictions in the email with exact personal offer

The monthly benefits are updated every month and it is not guaranteed that you will have the same benefits available for the upcoming period. Link your purchases made on g-star.com or G-Star mobile app, and we will be able to offer to you more personal benefits.

In CLUB-G you don't need to collect stars to get access to the benefits. You only need to sign up to Newsletter/CLUB-G and we will surprize you with benefits personally curated for you.

You can still collect stars and achieve new levels in RAW Rewards. All your stars and levels are valid for now and you can see it in the private account on g-star.com and G-Star Mobile app.

RAW Rewards will be gradually phased out. For now you keep your stars and levels. You are also transferred to CLUB-G and will get access to exclusive benefits. Every month we will update you through email on your monthly CLUB-G benefits that apply to you. Don't miss out, and keep a close eye on your mailbox.

We will inform you about the date separately. Keep a close eye on your mailbox.

We found out that collecting stars and levels are complicated for many of the RAW Rewards members. Based on that feedback we created a new set of exclusive benefits for our subscribers. We also made it easier to access, you don’t need to collect stars and sort out complicated levels anymore. Instead, we will get all the work done for you and will let you know what benefits you get access to based on your behaviour and data provided. Check out more about the new benefits here (link to the new personalised benefits page).