Returns

How can I return my order?

You can return an article up to 30 days after receiving it.

The items you wish to return must not be worn or washed. You may try the items on to see whether they fit or meet your expectations but, if you intend on returning them, please ensure that any items of clothing do not pick up unpleasant odours. We check all returned clothing for stains and odours.

Make sure you wrap the items, with their original labels, in their original packaging. Fill in the attached Return form and put it in the box with the items you wish to return.

For more info on your return options, see 'What are the return options?'.

Make sure that your package is sent back using FedEx. Returning packages using a different courier is at your own risk. If anything should happen to the package, G-Star cannot be held liable.

What are the rules concerning returning items?

Items that have not been worn and that still have the original label and packaging may be returned within 30 days after receiving them. You may try on the items (with the exception of underwear) to see whether they fit and if the model meets your expectations. Underwear may only be returned in its original, unopened packaging. You cannot exchange items. When we receive the return package we will reimburse the amount, using the original payment method, to your account. You will find all the details concerning our Returns policy on your invoice. Be careful: if you are returning shoes, you must put the original shoe box in another box.

G-Star RAW holds the right to send items back to the customer in case the item looks washed, worn or shows any form of damage that is clearly not a production flaw.

In the exceptional case that item(s) are missing from a returned order G-Star RAW will reimburse the loss. However, G-Star RAW holds the right to decline a refund request in case of frequently repeated irregularities based on the order history of the customer.

What are the return options?

Please contact Fedex customer service to arrange a pick up.
By telephone:  08000 33339
By email: myperfectstartza@fedex.com
Please, make sure to provide the following information for the pick up:
-          (From address)
-          (Contact name)
-          (Contact number)
-          (G-Star order number)
-          (number of pieces)
Once the pick-up is arranged, please fill in the return form which you can find in your parcel. 
You will receive a deposit slip from the driver. Please keep this slip for future reference till receipt of your shipment is confirmed by G-Star. When we have received your return package, you will receive an e-mail notification from us.


Can I exchange an item for another size?

Unfortunately, we cannot exchange any articles. The purchase amount of all the returned items will be reimbursed as soon as our Distribution Centre has received them. If you wish to exchange any articles, please place a new order.

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