ARTICLE 5. DELIVERY, COLLECTION AND STORAGE
5.1 Delivery fees
By shopping online with us, you give us as well as G-Star your consent to share your personal information with our designated delivery partners. We will charge a delivery fee for every order you place, which will be billed at checkout. The delivery fee is R50.00 (Fifty Rand) for any standard delivery, which takes 3 to 5 working days.
5.2 Additional delivery charges
Additional delivery charges (which will vary, depending on your delivery address) apply to outlying areas. Delivery fees may change at any time without notice to you. The delivery fee and any additional charges applicable to your order will be communicated to you and must be paid when you place an order. For queries regarding delivery, please call or email our Customer Services.
5.3 Delivery address
We will arrange for delivery to the delivery address that you provided to us. G-Star and TFG will not be responsible for any loss or unauthorised use of the goods once we have delivered the goods to the delivery address you have provided to us.
5.4 Delivery times and dates
We deliver between 09h00 and 17h00 on weekdays (Monday to Friday, excluding public holidays) and we only deliver within South Africa. Our ability to deliver is also always subject to certain factors, including the availability of the goods and the supply of accurate delivery address details.
We will always do what is reasonably possible (but cannot guarantee that we will be able) to ensure that delivery happens on the agreed date. The delivery date is subject to change due to circumstances beyond our control. We will notify you should there be any delivery-related problems and we are unable to deliver on the agreed date. Once you receive this notification from us, you can decide whether you would like to cancel your order or not. We will refund you the Rand value you have paid if you decide to cancel your order.
On delivery of your order, you will receive a delivery note and a returns form generated by TFG.
5.6 Goods availability
We cannot guarantee the availability of goods, but will use reasonable efforts to ensure that goods are available. We will notify in the event that goods are no longer available after you have placed an order. We will refund you the Rand value for the goods you have purchased.
5.7 Accepting your delivery
You must ensure that we can access the place of delivery, and that the location is cleared for the goods to be delivered. If you are unable to accept the goods yourself, please ensure that you or your authorised representative is available at the delivery address. If anyone other than you accepts delivery of the goods at the delivery address, they are presumed to be authorised to accept the goods on your behalf. On delivery we will require that you or your authorised representative sign for the goods, write down your or their name and produce a form of identification (for example, an original ID or driver’s licence). This is to confirm that the goods have been received. If no one is at the delivery address to accept delivery, we will contact you to arrange an alternative time. You will be charged additional delivery charges if we cannot deliver the goods to you due to access problems or if you are not available when we deliver the goods. If we are unable to deliver the goods to you after three attempts, or should we deem it appropriate under the circumstances, we reserve the right to cancel your order, deduct charges we have incurred for failed deliveries or additional storage, and refund the balance due to you.
5.8 Inspecting the goods
You must inspect the goods when they are delivered to you. If you are satisfied that the goods are in good condition and not damaged, you or your representative must sign the delivery slip, which will be proof that the goods have been delivered in a good, undamaged condition. If the goods are damaged in any way, you must note the damage on the delivery slip, notify us immediately and not accept delivery of the goods. If you do not note the damage on the delivery slip, we are entitled to regard the goods as if they were in good condition and not damaged when delivered to you.
We make use of courier services to deliver the goods to you. We are not be liable for any damage suffered or any losses incurred arising out of any act or omission by the courier, its directors, employees, sub-contractors, agents or representatives.