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Welcome to G-Star RAW Support

Welcome to G-Star RAW Support


My order is delayed

We are sorry to hear that. We aim to ship your order within 24h after receiving it however, please allow 48 hours for tracking information to be shared with you via email.

Has your order been placed earlier than 48 hours ago and you still haven’t received the shipping confirmation?

Please follow the below steps: 

 Step 1: Check your order status via “Where is my order

 Step 2: Check the track and trace “if available” 

 Step 3: if the estimated delivery time has passed, please contact customer service

Note: The transit time from the moment you received your order confirmation to the estimated delivery time is 4-10 days. If this period has passed and you still haven’t received your order, please contact customer service

How can I return my G-Star RAW order?

All G-Star purchases have a 60-day return policy.

Please note your order includes an Aramex prepaid return label in the box. 

Go to the “request a return” page. Simply enter the order number you wish to return, the email address you placed the order with and the number of items you wish to return.

If you have lost your details or wish to have your order collected from a different address, please “contact us” to request a return.

How do I track my G-Star RAW order?

We always aim to ship your order within 24 hours after purchase. Tracking information will be shared with you via email. There are two easy ways to track your order status:

Option 1: Click on “Where is my order” You need to fill in your email address and your order number

Option 2: If you have a G-Star account, please log in to your G-Star account and navigate to “View my orders” You will be able to view your order history and see the tracking information for each order.

NOTE: Orders that are placed as guest can only be tracked via “option 1”

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