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FAQ

FAQ

TOP 3 QUESTIONS

How does the delivery process work?

When you have placed your order you will receive an order confirmation email. After your order has been shipped from the warehouse in the Netherlands you will receive an email with your digital invoice. Because your order is dispatched internationally, it has to be cleared through customs. Don't worry, we'll handle clearing your order. When the package has been handed over to the local courier you will receive a shipping confirmation with a tracking number, and soon your order will be delivered to your door. This process should take between 4 - 10 business days.

Fedex will operate a contactless delivery to ensure the hygiene and safety of all. The drivers will be equipped with facemasks and sanitisers, as well as allow contactless signings on the handheld device for your parcel if requested.

Can I pay with my TFG Rewards or TFG account card?

Please note that The Foschini Group Rewards and account cards are no longer accepted as a method of payment. G-star.com operates independently; no store rewards or account cards are valid.

How can I return my order?

For all orders placed between 25.02 and 15.05 the timeframe for returns is extended until 15.06.

The items you wish to return must not be worn or washed. You may try the items on to see whether they fit or meet your expectations but, if you intend on returning them, please ensure that any items of clothing do not pick up unpleasant odours. We check all returned clothing for stains and odours.

Make sure you wrap the items, with their original labels, in their original packaging. Fill in the attached Return form and put it in the box with the items you wish to return.

For more info on your return options, see 'What are the return options?'.

Make sure that your package is sent back using FedEx. Returning packages using a different courier is at your own risk. If anything should happen to the package, G-Star cannot be held liable.

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service.eu@g-star.com

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