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FAQ

FAQ

TOP 3 QUESTIONS

What is the delivery time?

The delivery time is 4-10 working days. Your package will be shipped from our warehouse in the Netherlands. Please be aware that dispatch may take longer during SALE and depending on how fast the order passes through South African Customs.

How can I return my order?

You can return an article up to 60 days after receiving it. For more info on the return policies, see 'What are the rules concerning returning your items?'.

Please contact Fedex customer service to arrange a pick up. 

By telephone: 010 600 1777 

By email: DedicatedCare.ZA@fedex.com 

Please, make sure to provide the following information for the pick up:

- (Collection address) 

- (Contact name)

- (Contact number) 

- (G-Star order number) 

- (Number of pieces returning)

Once the pick-up is arranged, make sure you wrap the item(s), with their original labels, in their original packaging. Fill in the attached Return form and put it in the box with the items you wish to return.

You will receive a deposit slip from the driver. Please keep this slip for future reference till receipt of your shipment is confirmed by G-Star. When we have received your return package, you will receive an e-mail notification from us.

Make sure that your package is sent back using FedEx. Returning packages using a different courier is at your own risk. If anything should happen to the package, G-Star cannot be held liable.

How can I track my order?

You can check the status of your order in your own G-Star account. When your order has been fully processed, the status will change to 'completed'. When the package is on its way, you will receive a shipping confirmation email with a tracking link of that shipment.

Please note the tracking link is only activated the moment the carrier has received the package.

Please allow 4-10 working days for delivery.

Should you have any further tracking queries you can contact us on 0800-202889 or email us at service.za@g-star.com.

 

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