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Order Info & FAQ

Order Info & FAQ


What is the delivery time?

The delivery time is 4-10 working days. Your package will be shipped from our warehouse in the Netherlands. Please be aware that dispatch may take longer during SALE and depending on how fast the order passes through South African Customs.

How can I return my order?

Please go the “request a return” page. Simply enter the order number you wish to return, the email address you placed the order with and the number of items you wish to return.

If you have lost your details or wish to have your order collected from a different address, please contact Fedex customer service to arrange a pick up:

By telephone:  010 300 1777 or 010 300 1444
By email: DedicatedCare.ZA@fedex.com 
Please, make sure to provide the following information for the pick up:
-          (Collection address) 
-          (Contact name)
-          (Contact number) 
-          (G-Star order number) 
-          (Number of pieces returning)

You can return an article up to 60 days after receiving it. For more info on the return policies, see 'What are the rules concering returning your items?'.

How can I track my order?

You can check the status of your order in your own G-Star account. When your order has been fully processed, the status will change to 'completed'. When the package is on its way, you will receive a shipping confirmation email with a tracking link of that shipment.

Please note the tracking link is only activated the moment the carrier has received the package.

Please allow 4-10 working days for delivery.

Should you have any further tracking queries you can contact us on 0800-202889 or email us at service.za@g-star.com.


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