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    FAQ

    FAQ

    TOP 3 QUESTIONS

    How can I track my order?

    You can check the status of your order on your account page. When your order has been put together, the status will change to 'completed'. You'll then receive a shipment confirmation with a track & trace code. You can track your package by filling in your code on www.ups.com. In many countries, UPS allows you to change the delivery address after the first delivery attempt. You can check if this is possible for your region on the UPS website.

    How can I return my order?

    You can return an article up to 14 days after receiving it.

    The items you wish to return must not be worn or washed. You may try the items on to see whether they fit or meet your expectations but, if you intend returning them, please ensure that any items of clothing do not pick up unpleasant odours. We check all returned clothing for stains and odours.

    Make sure you wrap the items, with their original labels, in their original packaging. Fill in the attached Return form and put it in the box with the items you wish to return.

    You have three options for returning your order. For more info, see 'What are the return options?'.

    Make sure that your package is sent back using UPS. In your package, you'll find a Return label for UPS.
    Returning packages using a different courier is at your own risk. If anything should happen to the package, G-Star cannot be held liable.

    What are South African customs regulations?

    Orders are shipped from The Netherlands, which means orders will first need to be cleared by customs before they can be imported. When customs intercepts your order, they can ask you to provide them with more information concerning your order before clearing it.

    The South African customs might ask you to provide the following documentation:
    - Police certified copy of your ID
    - Proof of Payment (Bank statements/Order confirmation)
    - Proof of address corresponding with the address nominated for delivery

    Please note; when delivering to your office or company you will have to provide the South African customs proof of employment at the nominated address.

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