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FAQ

FAQ

TOP 3 QUESTIONS

How can I track my order?

You can track you package by checking your order status on your G-Star online profile. Please allow 3 to 5 working days for delivery. Should you have any further tracking queries you can contact us on 0860 834 834 or email us at onlineshop@tfg.co.za.

How can I return my order?

You can return an article up to 30 days after receiving it. You may return the goods for FREE to any G-Star store with the invoice and/or returns form. You can contact us on 0860 834 834 or email us at onlineshop@tfg.co.za and we will arrange a courier to collect the item from you within 3-10 working days for FREE. Just complete the form that comes with your delivery, fill in a reason, and pack the goods plus the returns form into the original packaging. (If you are returning goods that are not defective via our courier service, you will be charged an additional collection fee).

The items you wish to return must not be worn or washed. You may try the items on to see whether they fit or meet your expectations but, if you intend returning them, please ensure that any items of clothing do not pick up unpleasant odours. We check all returned clothing for stains and odours.

Make sure you wrap the items, with their original labels, in their original packaging. Fill in the attached Return form and put it in the box with the items you wish to return.

What is the delivery time?

Your package will be shipped from our warehouse in the South Africa.

The delivery time is 3-5 working days. Please be aware that dispatch may take longer during SALE.

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