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FAQ

FAQ

TOP 3 QUESTIONS

How can I track my order?

You can track your package using your shipping confirmation or by visiting "https://www.fedex.com/en-za/" and filling in your tracking number removing  the last 3 digits "001" .  After you click on track, you will find the current status of your shipment.

How can I return my order?

You can return an article up to 30 days after receiving it. 

The items you wish to return must not be worn or washed. You may try the items on to see whether they fit or meet your expectations but, if you intend on returning them, please ensure that any items of clothing do not pick up unpleasant odours. We check all returned clothing for stains and odours.

Make sure you wrap the items with their original labels, in their original packaging. Fill in the attached Return form and put it in the box with the items you wish to return. Please make sure you sign the Export Invoice For Returned Goods and stick it to the outside of the box in the plastic folder. Customs needs to be able to check the invoice before they can clear it for shipment to our warehouse in The Netherlands.

What is the delivery time?

Your package will be shipped from our warehouse in the Netherlands.
The delivery time is 4-5 working days. Please be aware that dispatch may take longer during SALE.

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