Delivery & Shipping

How do I track my G-Star RAW order?

We always aim to ship your order within 24 hours after purchase. Tracking information will be shared with you via email. There are two easy ways to track your order status:

Option 1: Click on “Where is my order” You need to fill in your email address and your order number

Option 2: If you have a G-Star account, please log in to your G-Star account and navigate to “View my orders” You will be able to view your order history and see the tracking information for each order.

NOTE: Orders that are placed as guest can only be tracked via “option 1”

My order is delayed

We are sorry to hear that. We aim to ship your order within 24h after receiving it however, please allow 48 hours for tracking information to be shared with you via email.

Has your order been placed earlier than 48 hours ago and you still haven’t received the shipping confirmation?

Please follow the below steps: 

 Step 1: Check your order status via “Where is my order”

 Step 2: Check the track and trace “if available” 

 Step 3: if the estimated delivery time has passed, please contact customer service

Note: The transit time from the moment you received your order confirmation to the estimated delivery time is 4-10 days. If this period has passed and you still haven’t received your order, please contact customer service

I received the wrong item

In case you receive a wrong, damaged or defective item, you can immediately return your item free of charge and place a new order.

Please see:
How to return your order

What happens if no one is present to receive the delivery?

In general, your order will be either left at your front door when it is safe to do so, to a pick-up location near your address or it will be returned to G-Star RAW as undeliverable;

In each case, you will be able to view the delivery status via the carrier portal or “where is my order”.

In case you still need assistance, please contact customer service.

Can I modify my delivery address?

Once your order is placed, we are able to modify your delivery address within 4 hours. We recommend that you contact our customer service via phone or chat in order to quickly assist you.

We aim to process every order as fast as possible, modifying an address is not always possible. You can also wait for the order to be shipped and contact the carrier to update the delivery address. 

In case you still need assistance, please contact our customer service.

What does Express Delivery mean?

Items marked with express delivery will be delivered within 2–4 working days. These items are shipped from South Africa and do not need to go through customs.

Please note: if your order contains items that are not marked for express delivery, your whole order may be delivered within the usual delivery timeframe of 4-10 working days. 

When you have placed your order, you will receive an order confirmation email. After your order has been shipped from the warehouse in South Africa you will receive an email with your digital invoice. When the package has been handed over to the local courier you will receive a shipping confirmation with a tracking number, and soon your order will be delivered to your door. 

Fedex will operate a contactless delivery to ensure the hygiene and safety of all. The drivers will be equipped with facemasks and sanitisers, as well as allow contactless signings on the handheld device for your parcel if requested.

What are the delivery options & delivery costs?

We currently offer the following delivery option:

Standard free shipping for orders above ZAR 1499. The delivery estimation time is 4-10 days from the moment you place the order on G-Star.com

The shipping costs for orders below ZAR 1499 are ZAR 50. 

Orders are shipped from The Netherlands, which means orders will first need to be cleared by customs before they can be imported. When customs intercepts your order, they can ask you to provide them with more information concerning your order before clearing it.

The South African customs might ask you to provide the following documentation:
- Police certified copy of your ID
- Proof of Payment (Bank statements/Order confirmation)
- Proof of address corresponding with the address nominated for delivery

Please note; when delivering to your office or company you will have to provide the South African customs proof of employment at the nominated address.