Delivery

How can I track my order?

You can track your package by checking your order status on your G-Star online profile. Please allow 3 to 5 working days for delivery. Should you have any further tracking queries you can contact us on 0860 834 834 or email us at onlineshop@tfg.co.za.

What happens if no one is present to receive the delivery?

The courier will try to deliver your package three times. If possible, the courier will deliver the package to one of your neighbours. If the third attempt to deliver your package fails, the courier will return your package to the warehouse.

What are the delivery costs?

Shipping costs: ZAR 50

Shipping is free on orders above ZAR 500.

What is the delivery time?

Your package will be shipped from our warehouse in the South Africa.

The delivery time is 3-5 working days. Please be aware that dispatch may take longer during SALE.

Can I choose a delivery address abroad?

No, deliveries abroad are not available at this time. This is also not possible for store deliveries. The delivery address must be in the same country as the Online Store in question.

Orders are shipped from The Netherlands, which means orders will first need to be cleared by customs before they can be imported. When customs intercepts your order, they can ask you to provide them with more information concerning your order before clearing it.

The South African customs might ask you to provide the following documentation:
- Police certified copy of your ID
- Proof of Payment (Bank statements/Order confirmation)
- Proof of address corresponding with the address nominated for delivery

Please note; when delivering to your office or company you will have to provide the South African customs proof of employment at the nominated address.

Orders are shipped from The Netherlands, which means orders will first need to be cleared by customs before they can be imported. When customs intercepts your order, they can ask you to provide them with more information concerning your order before clearing it.

The South African customs might ask you to provide the following documentation:
- Police certified copy of your ID
- Proof of Payment (Bank statements/Order confirmation)
- Proof of address corresponding with the address nominated for delivery

Please note; when delivering to your office or company you will have to provide the South African customs proof of employment at the nominated address.

Orders are shipped from The Netherlands, which means orders will first need to be cleared by customs before they can be imported. When customs intercepts your order, they can ask you to provide them with more information concerning your order before clearing it.

The South African customs might ask you to provide the following documentation:
- Police certified copy of your ID
- Proof of Payment (Bank statements/Order confirmation)
- Proof of address corresponding with the address nominated for delivery

Please note; when delivering to your office or company you will have to provide the South African customs proof of employment at the nominated address.

Orders are shipped from The Netherlands, which means orders will first need to be cleared by customs before they can be imported. When customs intercepts your order, they can ask you to provide them with more information concerning your order before clearing it.

The South African customs might ask you to provide the following documentation:
- Police certified copy of your ID
- Proof of Payment (Bank statements/Order confirmation)
- Proof of address corresponding with the address nominated for delivery

Please note; when delivering to your office or company you will have to provide the South African customs proof of employment at the nominated address.

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CAN'T FIND WHAT YOU ARE LOOKING FOR?

Reach us

0860 834 834

onlineshop@tfg.co.za

Mon – Fri 08h00–19h00 | Sat: 08h00 - 15h00 | Sun: 08h00 - 13h00 | Public Holidays 08h00 - 15h00

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