Delivery

How does the delivery process work?

When you have placed your order you will receive an order confirmation email. After your order has been shipped from the warehouse in the Netherlands you will receive an email with your digital invoice. Because your order is dispatched internationally, it has to be cleared through customs. Don't worry, we'll handle clearing your order. When the package has been handed over to the local courier you will receive a shipping confirmation with a tracking number, and soon your order will be delivered to your door. This process should take between 4 - 10 business days.

How can I track my order?

As soon as your package has been cleared through customs and handed over to the local courier you will receive a shipping confirmation with a tracking number. You can track your package using your shipping confirmation by visiting "https://www.fedex.com/en-za/home.html" and filling in your tracking number removing the last 3 digits "001". After you click on track, you will find the current status of your shipment.

Does my order need to go through customs?

Because your order is dispatched internationally, it has to be cleared through customs. Don't worry, we'll handle clearing your order. In case we need to confirm your information we will contact you.

What about duties and taxes?

All applicable taxes and duties are included in your order total at checkout.

What happens if no one is present to receive the delivery?

The courier will try to deliver your package three times. If possible, the courier will deliver the package to one of your neighbours. If the third attempt to deliver your package fails, the courier will return your package to the warehouse.

What are the delivery costs?

Shipping costs: ZAR 50. Shipping is free on orders above ZAR 1,499. During times of promotion shipping costs may vary.

What is the delivery time?

Your package will be shipped from our warehouse in the Netherlands.
The delivery time is 4-5 working days. Please be aware that dispatch may take longer during SALE and depending on how fast the order passes through South African Customs.

Can I choose a delivery address abroad?

No, deliveries abroad are not available at this time. This is also not possible for store deliveries. The delivery address must be in the same country as the Online Store in question.

Orders are shipped from The Netherlands, which means orders will first need to be cleared by customs before they can be imported. When customs intercepts your order, they can ask you to provide them with more information concerning your order before clearing it.

The South African customs might ask you to provide the following documentation:
- Police certified copy of your ID
- Proof of Payment (Bank statements/Order confirmation)
- Proof of address corresponding with the address nominated for delivery

Please note; when delivering to your office or company you will have to provide the South African customs proof of employment at the nominated address.

Orders are shipped from The Netherlands, which means orders will first need to be cleared by customs before they can be imported. When customs intercepts your order, they can ask you to provide them with more information concerning your order before clearing it.

The South African customs might ask you to provide the following documentation:
- Police certified copy of your ID
- Proof of Payment (Bank statements/Order confirmation)
- Proof of address corresponding with the address nominated for delivery

Please note; when delivering to your office or company you will have to provide the South African customs proof of employment at the nominated address.

Orders are shipped from The Netherlands, which means orders will first need to be cleared by customs before they can be imported. When customs intercepts your order, they can ask you to provide them with more information concerning your order before clearing it.

The South African customs might ask you to provide the following documentation:
- Police certified copy of your ID
- Proof of Payment (Bank statements/Order confirmation)
- Proof of address corresponding with the address nominated for delivery

Please note; when delivering to your office or company you will have to provide the South African customs proof of employment at the nominated address.

Orders are shipped from The Netherlands, which means orders will first need to be cleared by customs before they can be imported. When customs intercepts your order, they can ask you to provide them with more information concerning your order before clearing it.

The South African customs might ask you to provide the following documentation:
- Police certified copy of your ID
- Proof of Payment (Bank statements/Order confirmation)
- Proof of address corresponding with the address nominated for delivery

Please note; when delivering to your office or company you will have to provide the South African customs proof of employment at the nominated address.

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