Returns

How can I return my G-Star RAW order?

All G-Star purchases have a 60-day return policy.

Please note that there will be no prepaid return label in the box. 

To return your order please visit our return portal. Submit your order number and email address, you will then be asked to select the item(s) you want to return and then be able to download your return label or receive a QR code.

What is the G-Star RAW return policy?

All G-Star purchases have a 60-day return policy and must be returned in the country of purchase. 
Please don’t take tags and/or labels off
The product must be unused and not damaged
Returning underwear and/or face mask is not accepted

I need a return label!

To receive a return label for your order please visit our return portal. Submit your order number and email address, you will then be asked to select the item(s) you want to return and then be able to download your return label or receive a QR code.

Where is my refund?

You refund will always be issued back to your original payment method.

Once we receive and process your return in our warehouse, it will take up to 2 days for the refunded amount to be available back to your original payment method. 

You can generally expect to receive your refund within 15 days after you hand your parcel to the carrier or a drop-off location.

NOTE: Please allow an extra 3 days during sales and high season periods (e.g.: Black Friday, Cyber Monday, Christmas and New Year).

When will I receive my refund?

The Refund time frame depends on the following factors:

Carrier, processing time at the warehouse and your payment method

Once we receive and process your return in our warehouse, it will take up to 2 days for the refunded amount to be available back to your original payment method. You can generally expect to receive your refund within 15 days after you hand your parcel to the carrier or a drop-off location.

NOTE: Please allow an extra 3 days during sales and high season periods (e.g.: Black Friday, Cyber Monday, Christmas and New Year).

Klarna: After receiving your return confirmation we advise you to reach out to Klarna directly for refund status and refund timeframe.

What are the return costs?

Returning your G-Star.com purchase within 60 day return policy is always free of charge.

Can I exchange an item for another size?

Unfortunately, we cannot exchange any articles. The purchase amount of all the returned items will be reimbursed as soon as our Distribution Centre has received them. If you wish to exchange any articles, please place a new order.

Will the delivery costs of my returned item(s) be reimbursed?

The delivery costs will only be reimbursed when the G-Star RAW return label is used.

Can I return my order in a store?

No, unfortunately it's not possible to return in a store. 

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