G-Star RAW Rewards

SHOP GET REWARDED REPEAT

We're opening the doors to CLUB-G. Giving you access to our world of denim. From personal gifts and giveaways. To exclusive events and services. And as a RAW Rewards member you're on the list.

With that, the doors to RAW Rewards are closing. But you automatically transfer to CLUB-G, so you won't miss out and can enjoy your personalized offers from today.

No worries, you keep your collected stars and level, and can earn new stars until further notice.

explore

COLLECT STARS.
GET REWARDED.

1.

SIGN UP FOR REWARDS

We’ll get you started with 50 stars and a voucher for 15% off your first purchase.

2.

COMPLETE YOUR PROFILE

50 stars will be added to your account and you’ll get a more personalised experience.

3.

SIGN UP FOR NEWSLETTERS

By signing up you instantly get 50 stars plus front row center to the latest news and product releases.

4.

DOWNLOAD THE APP & SIGN IN

The app is the best way to benefit from the program and you get 25 stars when you sign in for the first time.

5.

SHOP TO EARN

Collect 1 star for every Euro spent and rise the ranks to earn more and more privileges.

SECURE YOUR STATUS

The amount of stars you earn determine your status. Advancing to a higher status will lead to even more rewarding benefits.
INDIGO SILVER GOLD PLATINUM
Stars 50 250 750 2000
15% welcome discount yes yes yes yes
Birthday gift yes yes yes yes
Double stars for products made with responsible materials yes yes yes yes
Seasonal vouchers yes yes yes
Extra Stars for G-Star Originals yes yes
Surprise gifts yes
Tickets for special events yes

SHOP GET REWARDED REPEAT

sign up for rewards login for rewards

FAQ

CLUB-G

How is CLUB-G different from the RAW Rewards programme I am part of?
In GLUB-G you don't need to collect stars to get access to the benefits. You only need to sign up to Newsletter/CLUB-G and we will surprize you with benefits personally curated for you.
What happens to the stars I have collected and my level in RAW Rewards?
You can still collect stars and achieve new levels in RAW Rewards. All your stars and levels are valid for now and you can see it in the private account on g-star.com and G-Star Mobile app.
What will happen with RAW Rewards in future?
RAW Rewards will be gradually phased out. For now you keep your stars and levels. You are also transferred to CLUB-G and will get access to exclusive benefits. Every month we will update you through email on your monthly CLUB-G benefits that apply to you. Don't miss out, and keep a close eye on your mailbox.
When will RAW Rewards be phased out?
We will inform you about the date separately. Keep a close eye on your mailbox.
Why are you launching CLUB-G and phasing out RAW Rewards?
We found out that collecting stars and levels are complicated for many of the RAW Rewards members. Based on that feedback we created a new set of exclusive benefits for our subscribers. We also made it easier to access, you don’t need to collect stars and sort out complicated levels anymore. Instead, we will get all the work done for you and will let you know what benefits you get access to based on your behaviour and data provided. Check out more about the new benefits here (link to the new personalised benefits page).

General

What is the G-Star RAW Rewards program?
The Rewards program is a loyalty program that enables you to collect stars, secure your achieved status and receive rewards online and in store.
Is there a registration fee to join the G-Star RAW Rewards program?
No, joining our loyalty program is free. Natural persons over the age of 18, or persons over the age 16 with the consent of their parent(s) or legal representative(s), are eligible to join the G-Star RAW Rewards Program.
How do I become a member of the G-Star RAW Rewards program?
Becoming a member is easy. You can join the G-Star RAW Rewards Program in a G-Star RAW store, a G-Star RAW outlet, at g-star.com or outlet.g-star.com or via the official G-Star RAW app.
How can I terminate my Rewards membership?
You may terminate your G-Star RAW Rewards membership at any time by sending an email to support@g-star.com.
Where can I find my member card?
You can find your member card upon signing up for the program:
Which stores in Belgium are participating to the RAW Rewards program?
The full list of G-star stores can be found here:
  • G-Star RAW Store Antwerpen
  • G-Star RAW Store Brugge
  • G-Star RAW Store Brussel Docks
  • G-Star RAW Store Gent
  • G-Star RAW Store Hasselt
  • G-Star RAW Store Kortrijk
  • G-Star RAW Store Leuven
  • G-Star RAW Store Oostende
  • G-Star RAW Store Wijnegem

Benefits

What are the benefits of G-Star RAW Rewards program?
Members of our loyalty program will be eligible for exclusive rewards such as special event invitations, seasonal vouchers and gifts. The list of benefits can be found below. These can be redeemed depending on the member's tier status.
  • 10% welcome: 10% off the first order when joining the program
  • Birthday gift: members will be notified when eligible for a birthday voucher
  • Free shipping: free shipping on any orders when participating to the program
  • Seasonal vouchers: members will be notified when eligible for seasonal vouchers
  • Recycle-your-jeans discounts: discount on orders when recycling an old pair of G-star Jeans in our of our physical stores. Visit one of the participating stores for more information.
  • Extra Stars for G-star Originals: members will receive extra stars when purchasing one of our G-star Originals Jeans (e.g. G-Star RAW® Scutar 3D Slim Tapered Jeans)
  • Surprise gifts: members will be notified when eligible for a gift
  • Tickets for special events: members will be notified when eligible for a ticket of G-Star events
How will I know which benefits I have earned once I have collected enough stars?
As soon as you have collected the required number of stars you will be notified via e-mail about the rewards you have earned.

Tier status

How can I collect stars?
Members of the G-Star RAW Rewards Program are able to collect stars with every purchase or by performing other stars-awarding activities as communicated on g-star.com/rewards. Stars earned on purchased products that you return will be deducted from your account.
I have registered for the program, but I do not see stars in my account. Why?
It can take up to 24 hours for the stars you receive for signing up to be visible in your account.
Where and how can I collect G-Star RAW Rewards stars?
Stars can be collected on g-star.com or outlet.g-star.com, in the G-Star app, in G-Star stores and in G-Star outlets.
How do I check my stars balance?
There are a few ways to check your balance:
  • Sign in to your Rewards account and go to Stars balance
  • At the top of the latest G-Star RAW Rewards email communication
How do I know which tier I have reached in your Rewards program?
The amount of stars you collect correspond with a membership status level:
  • 50 - 249 stars: Insider;
  • 250 - 749 stars: Expert;
  • 750 - 1999 stars: Icon;
  • more than 2.000 stars: Elite.
You will find more information about tier levels in your membership account.
How do I receive my stars when making a purchase in a G-Star store?
To receive your stars for purchases made in G-Star stores or outlets, show your member card or your email address to our Brand Ambassadors at the cash register.
How do I receive my stars when making a purchase online?
To receive your stars for online purchases made on g-star.com, log in with your account before check out.
Do my stars expire?
Yes. The date that you join the G-Star RAW Rewards Program will be the start date of your “Membership Year”. You will automatically start at the Insider level. From that moment on, your membership tier level is based on the stars collected in the current or previous Membership Year. At the end of a Membership Year, your membership tier level will be recalculated. The number of stars required for the tier level you have reached will be deducted from your actual accumulated stars. The remaining number of stars will be the starting level for the new Membership Year.
How long will I stay in my tier?
The date that you join the G-Star RAW Rewards Program will be the start date of your “Membership Year”. You will automatically start at the Insider level. From that moment on, your membership tier level is based on the stars collected in the current or previous Membership Year. At the end of a Membership Year, your membership tier level will be recalculated. The number of stars required for the tier level you have reached will be deducted from your actual accumulated stars. The remaining number of stars will be the starting level for the new Membership Year.
How do I redeem my Rewards?
Depending on the nature of the reward, these can be redeemed either on G-Star.com, in the G-Star app or in G-Star stores.
Back to top