How can I track my order?

You can check the status of your order on your account page. When your order has been fully processed, the status will change to 'completed'. When the package is on your way, you will receive a shipping confirmation with a tracking link of that shipment.

Please note the tracking link is only activated the moment the DHL carrier has received the package.

What happens if no one is present to receive the delivery?

DHL Parcel delivers your package via BPost from Monday to Friday between 8:00 am and 6:00 pm. If you are not at home when your package is delivered, you will find a BPost absence message in your mailbox indicating where you can pick up the package. You can also have the shipment delivered to the same address a second time. At last, you can also have your package delivered directly to one of the 2300 BPost post offices and Post Points.

What are the delivery costs?

The delivery costs for your order are: € 4.95
Delivery is free for all orders above € 50. If you subscribe to our newsletter, you will always enjoy free delivery.
Delivery prices may vary during promotions and offers.

What is the delivery time?

The delivery time is currently 2-3 working days. Please be aware that dispatch may take longer during SALE.

Can I choose a delivery address abroad?

No, deliveries abroad are not available at this time. This is also not possible for store deliveries. The delivery address must be in the same country as the Online Store in question.

Where can I receive my order?

You can have your order delivered in three ways.

1) You can pick up your order at selected G-Star stores.

G-Star RAW Store Antwerpen Huidevetterst
G-Star RAW Store Brugge
G-Star RAW Store Brussel Docks
G-Star RAW Store Gent
G-Star RAW Store Hasselt
G-Star RAW Store Knokke
G-Star RAW Store Kortrijk
G-Star RAW Store Leuven
G-Star RAW Store Mechelen
G-Star RAW Store Oostende
G-Star RAW Store Turnhout
G-Star RAW Store Wijnegem
G-Star RAW Women Store Gent

You will receive a pick-up confirmation the moment your order has arrived in the store.

2) You can pick up your order at one of the 2300 BPost Post Points. Click here to find your closest pick-up point. You receive a notification by sms or by e-mail when your order has arrived and ready to be picked up. Your order will be kept for 14 days before it will be returned back to our distribution center.

3) Or you can ship your order to your home, office or ant other address (no P.O. boxes) within Belgium.

Unfortunately we do not do deliveries to Guernsey and Jersey at the moment.

Unfortunately we do not deliver to Guernsey and Jersey at the moment.

We insist on high standards and select climate protection projects based on both their environmental and social benefits. With DHL Express GoGreen climate neutral service we can help offset our greenhouse gas logistics emissions through investments in internationally recognized climate protection projects.

The emission calculation and offsetting of greenhouse gas emissions are verified by the Swiss-based auditor Société Générale de Surveillance SA (SGS). This happens in accordance with the global, cross-industry “GHG Protocol for Products” standard, the European Standard EN 16258 and ISO 14064 standards.

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