Returns

How can I return my order?

NOTICE TO CUSTOMERS OF G-STAR AUSTRALIA
 
Please be advised on 15 May 2020 that Justin Walsh, Stewart McCallum and Samuel Freeman were appointed Joint and Several Administrators of G-Star Australia Pty Ltd (Administrators Appointed).
Please note the following changes with respect to returns / exchanges / refunds policy, for both in-store and online purchases:
 
Pre-appointment (purchases before 15 May 2020):
 
We do not offer refunds unless the item is faulty. Exchanges can only be done in-store provided:
 
1. You have a receipt/proof of purchase; and
2. The garments are unworn and unwashed; and
3. The tags are still attached. 
 
We do not offer exchange on underwear.
 
Post-appointment (purchases on or after 15 May 2020):
Exchanges can only be done in-store provided:
1. You have a receipt/proof of purchase; and
2. The garments are unworn and unwashed; and
3. The tags are still attached.
We do not offer exchange on underwear.
 
We do not offer refunds unless the item is faulty. 

If a garment is faulty and you have proof of purchase, you are entitled to choose between a refund or exchange in-store. Please contact our customer service at service.au@g-star.com

What are the rules concerning returning items?

NOTICE TO CUSTOMERS OF G-STAR AUSTRALIA
 
Please be advised on 15 May 2020 that Justin Walsh, Stewart McCallum and Samuel Freeman were appointed Joint and Several Administrators of G-Star Australia Pty Ltd (Administrators Appointed).
Please note the following changes with respect to returns / exchanges / refunds policy, for both in-store and online purchases:
 
Pre-appointment (purchases before 15 May 2020):
 
We do not offer refunds unless the item is faulty. Exchanges can only be done in-store provided:
 
1. You have a receipt/proof of purchase; and
2. The garments are unworn and unwashed; and
3. The tags are still attached. 
 
We do not offer exchange on underwear.
 
Post-appointment (purchases on or after 15 May 2020):
Exchanges can only be done in-store provided:
1. You have a receipt/proof of purchase; and
2. The garments are unworn and unwashed; and
3. The tags are still attached.
We do not offer exchange on underwear.
 
We do not offer refunds unless the item is faulty. 

If a garment is faulty and you have proof of purchase, you are entitled to choose between a refund or exchange in-store. Please contact our customer service at service.au@g-star.com

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