What are your payment options?

We accept payments from Mastercard, Visa, American Express, Paypal and AfterPay

Secure Payment

Payments on are perfectly secure. All information that you share with us linked to your payment are protected and encrypted by SSL (Secure Sockets Layer) protocol. We have no access to your bank details, they are transferred in a coded and secure way to our bank. 

For information about our product authenticity and reports of fraudulent websites, please visit brand protection

Authorities can contact our partner in case of any questions:

Where can I fill in my voucher code?

You will be able to enter your voucher code once you are in the shopping bag page. Under the product image you will be able to add your voucher code and then click on “Apply”

Voucher terms and conditions:

Vouchers can’t be applied on sale items unless stated otherwise 

Vouchers can only be applied on selected items unless stated otherwise.

Vouchers cannot be applied on previously placed orders. There might be a maximum/minimum order value when you want to apply a voucher code.

An order on which a voucher was applied must be fully returned or canceled to get a replacement voucher. 

Vouchers are not transferable or redeemable for cash or credit.

Can I use a G-Star RAW store gift card as a payment on

If you have a valid store gift card you can contact our customer service. Our team will convert your store gift card into an online voucher. You can find the terms and conditions for vouchers here.

How does a payment with Visa, Mastercard and American Express work?

We accept payments by Visa, Mastercard and American Express. Like most trusted sites, we use SSL (Secure Socket Layer) technology to protect your personal information when it is sent over the internet.

When you pay with a credit card, we will first make a pre-authorisation of the purchase cost on your card (please note: this is a temporary hold and not an actual charge on your credit card). Depends on your bank you may be charged extra for an overseas transaction. When your order is sent, the final purchase cost will be charged to your credit card. When the order is cancelled, the hold will be removed from the credit card within a few business days (this will depend on your bank). For questions about the pre-authorisation, please contact your bank.

Where is my digital invoice?

Your digital invoice is always shared with you digitally to your email address once your order is fully shipped.  The invoice is attached to the e-mail. Providing the invoice digitally is part of our sustainability contribution. 

Do you want to know more about how G-Star contributes in sustainability? Please check our sustainability projects for more information.

When will I be charged for my order?

You are charged for your order once it has been shipped.

Please be informed that we will place an initial authorization for the total amount of your order immediately after you place the order. This is a temporary hold on funds that will automatically drop off within a few days.

Note: If your order includes multiple shipments and deliveries, you will see a charge for each item as it gets shipped.

How does a payment with PayPal work?

When selecting PayPal at the checkout you will be asked to log in to your account to confirm the payment.

How does a payment with AfterPay work?

Afterpay allows you to pay your G-Star RAW purchase in four equal installments without any interest, due every two weeks. The only fees that may apply are late fees for missed payments. The first installment is 25% of your total order amount and this will be immediately charged to you by Afterpay.
When you choose Afterpay in the check-out, you will be asked to log in to your Afterpay account to confirm your payment. The maximum order amount is 1000 AUD. For any questions about your payment, please contact Afterpay for further assistance. More information:

With Klarna you can pay later on. After receiving your order, within a few days you will get a payment overview by e-mail from Klarna. After receiving your payment overview, you will have 14 days to pay for your order. For any questions about payment please contact Klarna.

With Bancontact / Mister Cash you can easily make online payments in the secure environment of your bank.

A SOFORT Bank payment is in a bank transfer, as those normally made via internet banking.

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