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Order Info & FAQ

Order Info & FAQ

TOP 3 QUESTIONS

What is the delivery time?

The delivery time is 5-10 working days. Your package will be shipped from our warehouse in the Netherlands. Please be aware that dispatch may take longer during SALE and depending on how fast the order passes through customs.

How can I return my order?

To return your order, please visit returns.g-star.com add your order number and e-mail address, then select the items you want to return. After completing the return portal you will receive a DHL Express label, please stick this label to the box and bring the parcel to a DHL Service Point or arrange a Pickup via mydhl.express.dhl.

You can return an article up to 60 days after receiving it.

Any orders placed from 1 March 2021 will incur a flat rate return fee of 10 AUD. This fee will automatically be deducted from the amount refunded to you.

Make sure you wrap the items with their original labels and in their original packaging. The items you wish to return must not be worn or washed. Of course you may try the items on to see whether they fit or meet your expectations, but if you intend returning them, please ensure that any items of clothing do not pick up unpleasant odours. We check all returned clothing for stains and odours.

Returning packages using a different carrier is at your own risk. If anything should happen to the package, G-Star cannot be held liable.

How can I track my order?

You can check the status of your order in your own G-Star account. When your order has been fully processed, the status will change to 'completed'. When the package is on its way, you will receive a shipping confirmation email with a tracking link of that shipment.

Please note the tracking link is only activated the moment the carrier has received the package.

Please allow 5-10 working days for delivery.

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