We accept payments from Mastercard, Visa, American Express and Paypal.

Payments on G-Star.com are perfectly secure. All information that you share with us, linked to your payment, are protected and encrypted by SSL (Secure Sockets Layer) protocol. We have no access to your bank details, they are transferred in a coded and secure way to our bank. 

For information about our product authenticity and reports of fraudulent websites, please visit brand protection

Authorities can contact our partner in case of any questions: https://www.react.org/contact/

You will be able to enter your voucher code once you are on the shopping bag page. Under the product image, you will be able to add your voucher code and then click on “Apply”.

Voucher terms and conditions:

Vouchers can’t be applied on sale items unless stated otherwise 

Vouchers can only be applied on selected items unless stated otherwise.

Vouchers cannot be applied on previously placed orders. There might be a maximum/minimum order value when you want to apply a voucher code.

An order on which a voucher was applied must be fully returned or canceled to get a replacement voucher. 

Vouchers are not transferable or redeemable for cash or credit.

If you have a valid store gift card, you can contact our customer service. Our team will convert your store gift card into an online voucher.

Your digital invoice is always shared with you digitally to your email address once your order is fully shipped. The invoice is attached to the e-mail. Providing the invoice digitally is part of our sustainability contribution. 

Do you want to know more about how G-Star contributes in sustainability? Please check our sustainability projects for more information.

You are charged for your order once it has been shipped.

Please be informed that we will place an initial authorization for the total amount of your order immediately after you place the order. This is a temporary hold on funds that will automatically drop off within a few days.

Note: If your order includes multiple shipments and deliveries, you will see a charge for each item as it gets shipped.

The delivery costs are ZAR 50. Shipping is free on orders above 1499 ZAR. Delivery prices may vary during promotions and offers.

We always aim to ship your order within 24 hours after purchase. Tracking information will be shared with you via email. There are two easy ways to track your order status:

Option 1: Click on “Track my order” You need to fill in your zip code and your order number

Option 2: If you have a G-Star account, please log in to your G-Star account and navigate to “View my orders” You will be able to view your order history and see the tracking information for each order.

NOTE: Orders that are placed as guest can only be tracked via “option 1”

We are sorry to hear that. We aim to ship your order within 24h after receiving it however, please allow 48 hours for tracking information to be shared with you via email.

Has your order been placed more than 48 hours ago and you still haven’t received the shipping confirmation?

Please follow the below steps: 

 Step 1: Check your order status via “Where is my order”

 Step 2: Check the track and trace (if available) 

 Step 3: If the estimated delivery time has passed, please contact customer service

Note: The transit time from the moment you received your order confirmation to the estimated delivery time is 4-10 working days.

Please note that delivery times may be longer during SALE, Black Friday, and Cyber Monday.

We aim to deliver the items in your order as quickly as possible. In some cases, that means part of your order will be shipped from South Africa within 2-4 working days and the remainder will come from our warehouse in Amsterdam within 4-10 working days.

You will receive an email “part of your order is on its way” detailing which items are being delivered before other items. Rest assured your whole order will be delivered unless communicated otherwise.

In general, your order will be either left at your front door when it is safe to do so, sent to a pick-up location near your address, or it will be returned to G-STAR as undeliverable;

In each case, you will be able to view the delivery status via the carrier portal, or the “where is my order” page.

In case you need assistance, please contact customer service.

Once your order is placed, we are able to modify your delivery address within 4 hours. We recommend that you contact our customer service via phone or chat in order to quickly assist you.

We aim to process every order as fast as possible, modifying an address is not always possible. You can also wait for the order to be shipped and contact the carrier to update the delivery address. 

In case you need assistance, please contact our customer service.

We are happy to assist you. If your order is marked as delivered but you are still missing your G-STAR item(s); please follow the below steps:

Step 1: Check if you received two or more shipping confirmations for the same order. This means that you will receive multiple packages separately. Make sure that you check each track and trace information for each of the item(s)

Step 2: Make sure that the delivery address shown in the carrier portal matches your delivery address; some carriers will deliver your parcel(s) to neighbors or a pick-up location 

Step 3: If your order still shows delivered but you were not able to locate it, please contact customer service

All G-Star purchases have a 60-day return policy and must be returned in the country of purchase. 

Don’t take tags and/or labels off

The product must be unused and not damaged

Returning underwear and/or face mask is not accepted

Your refund will always be issued back to your original payment method.

Once we receive and process your return in our warehouse, it will take up to 5 days for the refunded amount to be available back to your original payment method. 

You can generally expect to receive your refund within 4-10 days after you hand your parcel to the carrier or a drop-off location.

NOTE: Please allow an extra 3 days during sales and high season periods (e.g.: Black Friday, Cyber Monday, Christmas and New Year).

The delivery costs will only be reimbursed when an entire order is returned.

1. Browse the website to find your favorite G-STAR items.
2. Place an item in your shopping cart and click on it on the top right corner.
3. Check and arrange your order. Consider the address, delivery date and delivery method.
4. Finish by paying. This is possible using the payment methods reported at the page footer.
5. You will receive an order confirmation email, at the chosen address immediately after your payment.

Suggestions: If you do not have an account yet, you can create one when ordering. If you have a problem while ordering, clean your browser cookies and try again.

We always aim to make your online shopping fast and easy. In case you are having trouble completing your order, please follow the below steps: 

1- Double check your delivery and payment details, including the billing address for any missing or incorrect information.

2- Clear your cache and cookies before you try to place the order again.

3- Make sure that items in your shipping bag haven’t sold out in the meantime.

4- Wait 24 hours before attempting a new purchase.

In case you need assistance, please contact customer service.

Since sizes and measurements can vary across different categories and styles, we do our best to assist you in finding the right size for you. You can navigate to the product you want to purchase, and click on the size chart to determine your size. 

You can also find links to the appropriate size chart on all of our product pages.

You also benefit from a 60-day return policy.

In case you receive a wrong, damaged or defective item, you can immediately return your item and place a new order.

Yes, during check-out you can choose to 'Add a new address' where you can enter a different address than the billing address.

By clicking on 'Login' at the top right corner of your screen and choosing 'Create account'.

Vouchers can’t be applied on sale items unless stated otherwise.

Vouchers can only be applied on selected items unless stated otherwise.

We would like to hear from you if you spot something on our website that is not working as expected, or you would like to share feedback about your shopping experience.

You can also contact us to submit a complaint, or just to say hi!

You can contact us via customer services.

We always aim to ship your order within 24 hours after purchase. Tracking information will be shared with you via email. There are two easy ways to track your order status:

Option 1: Click on “Track my order” You need to fill in your zip code and your order number

Option 2: If you have a G-Star account, please log in to your G-Star account and navigate to “View my orders” You will be able to view your order history and see the tracking information for each order.

NOTE: Orders that are placed as guest can only be tracked via “option 1”

In case you still need assistance, please contact customer service.

In most cases, your order was canceled because your payment was not successfully processed, your delivery address was incomplete, or the item you ordered is out of stock.

Please refer to the cancelation confirmation email you received for the cancel reason. You can also get in touch with our customer service team who can assist you in placing a new order, so you don’t miss on your favorite denim styles.

You can change your personal details in your G-Star account. After login, go to 'My account' to change your personal information.

You will find all the current vacancies by clicking on "Careers" at the bottom of each page.

Raw denim is the purest form of denim, carefully constructed to last a lifetime. It doesn’t have any additional treatments or washes added during the production process. This means less water and harmful chemicals are used, creating a more sustainable fabric that has been made to last.

All items on the website that have a lifetime warranty label/stamp.

Please use the store finder to find a certified tailor near you. If there is no service in your area please contact customer service or a G-Star store near you.

You can join us and stay up to date with latest news and offers here.

You get a one-time R300 off (Minimum order value R1499 applies)

Welcome to G-STAR family!

Vouchers can’t be applied on sale items unless stated otherwise.

Vouchers can only be applied on selected items unless stated otherwise.

Vouchers cannot be applied on previously placed orders. There might be a maximum/minimum order value when you want to apply a voucher code.

An order on which a voucher was applied must be fully returned or canceled in order to get a replacement voucher.

Vouchers are not transferable or redeemable for cash or credit.

Please note that our policy does not include price matching. However, if the item you purchased is still available in the same size and color, and the discount is now applicable, you have the option to return your order: You may initiate a return within 60 days of your purchase then place a new order at the discounted price.