Delivery

    What happens if no one is present to receive the delivery?

    Australia Post will try to deliver your package to your nominated address as requested by you. If the first attempt to deliver your package fails, Australia Post will leave your package at your nearest Australia Post Office with a “Sorry we missed you Card” which you can show at the Post office to collect you package with acceptable Identification. Your package will be held there for a period of 10 days and will be sent back to the G-Star Warehouse to be reprocessed and cancelled if not collected.

    What are the delivery costs?

    The delivery costs for your order are AUD 7.50. Shipping is free on orders above AUD 75. If you subscribe to our newsletter, you will always enjoy free delivery.

    During times of promotion shipping costs may vary.

    What is the delivery time?

    Most in-stock items arrive within 3-5 business days after your order is shipped from our warehouse in Sydney, Australia. ("Business days" means Monday-Friday, excluding holidays.) We also ship orders from our warehouse in Amsterdam, The Netherlands and these items will arrive within 5-8 business days. The time of delivery will depend on your delivery location within Australia. Please note that the tracking information will be visible after your order has passed through the Australia Post Network. Since delivery timeframes vary depending on destination, the most accurate estimate is provided in the shipping confirmation. The tracking information generally becomes visible within 48 hours placing the order, though this depends on how fast the order passes through the Australia Post Network. Please note: Although we try our best to deliver your items within the estimated time frame, delivery dates are not guaranteed.

    Can I choose a delivery address abroad?

    The delivery address must be in the same country as the Online Store in question.

    Where can I receive my order?

    Orders can be sent to your home or office, a pick up point of your choice, or to one of the following G-Star stores:

    G-Star RAW Store Brisbane Queens Plaza
    G-Star RAW Store Canberra
    G-Star RAW Store Gold Coast Robina
    G-Star RAW Store Gold Coast Pacific Fair
    G-Star RAW Store Melbourne Central
    G-Star RAW Store Melbourne Chadstone
    G-Star RAW Store Melbourne Crown Casino
    G-Star RAW Store Melbourne Doncaster
    G-Star RAW Store Melbourne Emporium
    G-Star RAW Store Perth Garden City
    G-Star RAW Store Perth Wesley Quarter
    G-Star RAW Store Sydney Bondi
    G-Star RAW Store Sydney Mid City (Closing in June 2017 from our Information)
    G-Star RAW Store Sydney Parramatta
    G-Star RAW Store Sydney The Star (Closing in June 2017 from our Information)
    G-Star RAW Store Sydney World Square

    Can I have my order delivered to a P.O. box or Parcel Locker?

    UPS is our choice of carrier and unfortunately UPS does not deliver to P.O. boxed or Parcel Lockers.

    other relevant topics

    CAN'T FIND WHAT YOU ARE LOOKING FOR?

    Reach us

    1800-198196

    service.au@g-star.com

    Mon - Fri 09.00-20.00

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