Delivery & Shipping

How do I track my G-Star RAW order?

You can check the status of your order in your own G-Star account. When your order has been fully processed, the status will change to 'completed'. When the package is on its way, you will receive a shipping confirmation email with a tracking link of that shipment.

Please note the tracking link is only activated the moment the carrier has received the package.

Please allow 5-10 working days for delivery.

My order is delayed

The delivery time is 5-10 working days. Your package will be shipped from our warehouse in the Netherlands. Please be aware that dispatch may take longer during SALE and depending on how fast the order passes through customs.

I received the wrong item

In case you receive a wrong, damaged or defective item, you can immediately return your item free of charge and place a new order.

Please see:
How to return your order

What happens if no one is present to receive the delivery?

In general, your order will be either left at your front door when it is safe to do so, to a pick-up location near your address or it will be returned to G-Star RAW as undeliverable;

In each case, you will be able to view the delivery status via the carrier portal or “where is my order”.

In case you still need assistance, please contact customer service.

Can I modify my delivery address?

Once your order is placed, we are able to modify your delivery address within 4 hours. We recommend that you contact our customer service via phone or chat in order to quickly assist you.

We aim to process every order as fast as possible, modifying an address is not always possible. You can also wait for the order to be shipped and contact the carrier to update the delivery address. 

In case you still need assistance, please contact our customer service.

What are the delivery options & delivery costs?

We currently offer the following delivery option:

Standard free shipping for orders above 75 AUD. The delivery estimation time is 5-10 days from the moment you place the order on G-Star.com

The shipping costs for orders below 75 AUD are 8 AUD. 

I have not received my order yet

We are happy to assist you. If your order is marked as delivered but you are still missing your G-Star RAW item(s); please follow the below steps:

Step 1: Check if you received two or more shipping confirmations for the same order. This means that you will receive multiple packages separately. Make sure that you check each track and trace information for each of the item(s)

Step 2: Make sure that the delivery address shown in the carrier portal matches your delivery address; some carriers will deliver your parcel(s) to neighbors or a pick-up location 

Step 3: If your order still shows delivered but you were not able to locate it, please contact customer service

Can I have my order delivered to a P.O. box or Parcel Locker?

We cannot deliver to a P.O. box or Parcel Locker at this time. You can ship your order to your home, office or any other address excluding P.O. boxes within Australia.

What is climate neutral shipping?

We insist on high standards and select climate protection projects based on both their environmental and social benefits. With DHL Express GoGreen climate neutral service we can help offset our greenhouse gas logistics emissions through investments in internationally recognized climate protection projects.



The emission calculation and offsetting of greenhouse gas emissions are verified by the Swiss-based auditor Société Générale de Surveillance SA (SGS). This happens in accordance with the global, cross-industry “GHG Protocol for Products” standard, the European Standard EN 16258 and ISO 14064 standards.