Delivery

How can I track my order?

You can check the status of your order on your account page. When your order is ready, the status will change to 'completed'. You will then receive a shipment confirmation with a track & trace code. You can track your package by filling in your code on www.aupost.com.

What happens if no one is present to receive the delivery?

Australia Post will try to deliver your package to your nominated address as requested by you. If the first attempt to deliver your package fails, Australia Post will leave your package at your nearest Australia Post Office with a “Sorry we missed you Card” which you can show at the Post office to collect your package with acceptable Identification. Your package will be held there for a period of 10 days and will be sent back to the G-Star Warehouse to be reprocessed and cancelled if not collected.

What are the delivery options?

We do deliver to Parcel Lockers but the address needs to be entered in full (including state code and postcodes). You can validate your address on www.auspost.com.au/locate.

In line with the recent Coronavirus please see update on international delays & changes to AUS Post processes on https://auspost.com.au/about-us/news-media/important-updates/coronavirus

What are the delivery costs?

The delivery costs for your order are AUD 8. Shipping is free on orders above AUD 75. If you subscribe to our newsletter, you will always enjoy free delivery.

During times of promotion shipping costs may vary.

What is the delivery time?

Our warehouse is currently experiencing a very high volume of orders and limited capacity. Rest assured, we are working hard to get your order to you as quickly as possible. We appreciate your patience and support during this time.  

Most in-stock items arrive within 5-8 business days after your order is shipped from our warehouse in Pemulwuy, Australia. ("Business days" means Monday-Friday, excluding holidays.) 

The time of delivery will depend on your delivery location within Australia. Please note that the tracking information will be visible after your order has passed through the Australia Post Network. Since delivery timeframes vary depending on destination, the most accurate estimate is provided in the shipping confirmation. The tracking information generally becomes visible within 48 hours placing the order, though this depends on how fast the order passes through the Australia Post Network. Please note: Although we try our best to deliver your items within the estimated time frame, delivery dates are not guaranteed.

Please be aware that dispatch may take longer during SALE.

Can I choose a delivery address abroad?

The delivery address must be in the same country as the Online Store in question.

Where can I receive my order?

Orders can be sent to your home or office, a parcel locker Australia post location, or to one of the following G-Star stores: 

G-Star RAW Store Melbourne Central (Temporarily unavailable)
G-Star RAW Store Melbourne Chadstone
G-Star RAW Store Melbourne Crown Casino (Temporarily unavailable)
G-Star RAW Store Melbourne Emporium
G-Star RAW Store Melbourne Highpoint
G-Star RAW Store Melbourne The Glen (Temporarily unavailable)
G-Star RAW Store Queensland Pacific Fair 
G-Star RAW Store Queensland Robina (Temporarily unavailable)
G-Star RAW Store Queensland Sunshine Plaza (Temporarily unavailable)
G-Star RAW Store Sydney Bondi (Temporarily unavailable)
G-Star RAW Store Sydney Macarthur Square (Temporarily unavailable)
G-Star RAW Store Sydney Parramatta
G-Star RAW Store Sydney Warringah Mall (Temporarily unavailable)
G-Star RAW Store Sydney World Square
Perth Carousel
Perth Garden City
Perth Wesley Quarter

Can I have my order delivered to a P.O. box or Parcel Locker?

We do deliver to Parcel Lockers but the address needs to be entered in full (including state code and postcodes). You can validate your address on www.auspost.com.au/locate.

Unfortunately we do not do deliveries to Guernsey and Jersey at the moment.

Can I have my order delivered in the evening?

We do deliver to Parcel Lockers but the address needs to be entered in full (including state code and postcodes). You can validate your address on www.auspost.com.au/locate.

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