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FAQ

FAQ

TOP 3 QUESTIONS

How can I return my G-Star RAW order?

All G-Star purchases have a 60-day return policy.

Please note that there will be no prepaid return label in the box. There are two options to return your order. 

Option 1: Visit our return portal. Submit your order number and email address, you will then be asked to select the item(s) you want to return and be able to download your return label.

Option 2: You can return your item(s) to your nearest G-Star store.

Note: Please note that you will need to show a proof of purchase to be able to return your item(s) at a G-Star store.

My order is delayed

We are sorry to hear that. We aim to ship your order within 24h after receiving it; however, please allow 48 hours for tracking information to be shared with you via email.

Has your order been placed earlier than 48 hours ago and you still haven’t received the shipping confirmation?

Please follow the below steps: 

 Step 1: Check your order status via “Where is my order”

 Step 2: Check the track and trace “if available” 

Note: The total transit time from the moment you received the shipping confirmation to the estimated delivery day is 16 days.

 Step 3: if the estimated delivery time has passed, please contact customer service

Note: The transit time from the moment you received your order confirmation to the estimated delivery time is 6-16 days. If this period has passed and you still haven’t received your order, please contact customer service

How do I track my G-Star RAW order?

We always aim to ship your order within 24 hours after purchase. Tracking information will be shared with you via email. There are two easy ways to track your order status:

Option 1: Click on “Where is my order” You need to fill in your email address and your order number

Option 2: If you have a G-Star account, please log in to your G-Star account and navigate to “View my orders” You will be able to view your order history and see the tracking information for each order.

NOTE: Orders that are placed as guest can only be tracked via “option 1”

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