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TOP 3 QUESTIONS
- How can I track my order?
You can check the status of your order on your account page. When your order has been put together, the status will change to 'completed'. You'll then receive a shipment confirmation with a track & trace code. You can track your package by filling in your code on www.ups.com. In many countries, UPS allows you to change the delivery address after the first delivery attempt. You can check if this is possible for your region on the UPS website.
- How can I return my order?
You can return an article up to 30 days after receiving it. Orders placed on or after March 16, 2020 will receive an extension of 14 days.
The items you wish to return must not be worn or washed. You may try the items on to see whether they fit or meet your expectations but, if you intend returning them, please ensure that any items of clothing do not pick up unpleasant odours. We check all returned clothing for stains and odours.
Make sure you wrap the items, with their original labels, in their original packaging. Fill in the attached Return form and put it in the box with the items you wish to return.
You have three options for returning your order. For more info, see 'What are the return options?'.
Make sure that your package is sent back using UPS. In your package, you'll find a Return label for UPS.
Returning packages using a different courier is at your own risk. If anything should happen to the package, G-Star cannot be held liable.
- What is the delivery time?
Most in-stock items arrive within 2-6 business days after your order is shipped from our warehouse in Amsterdam, the Netherlands. ("Business days" means Monday-Friday, excluding holidays.) Please note that the tracking information will be visible after your order has passed through US customs.
Since delivery time frames vary depending on destination, the most accurate estimate is provided in the shipping confirmation. The tracking information generally becomes visible 48 hours after you have ordered, though this depends on how fast the order passes through US Customs. Please note: Although we try our best to deliver your items within the estimated time frame, delivery dates are not guaranteed.
Please be aware that dispatch may take longer during SALE.
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