Terms of Sale

LAST UPDATED: 05 April 2018


Seller: G-Star Raw eStore Inc.: 
  • having its registered office at 599 Broadway, 11th Floor, NY 10012, New York, USA
  • street address: 599 Broadway, 11th floor , New York, NY 10012, USA
  • r
  • e-mail address: service.us@g-star.com
  • telephone number: 888-933-3301 (toll-free number) 
  • telephone contact hours: Mon-Fri 8 AM – 8 PM | Sat 8 AM – 12 PM
  • website: http://www.g-star.com

Buyer: a natural person who is of legal age and who is not acting within the context of practicing a profession or conducting a business, with whom the Seller concludes an Agreement.

Order: an order placed by the Buyer in accordance with the procedure described in article 2 for the delivery of one or more Products.

Product: a G-Star product that the Seller offers for sale on the Website.

Purchase Price: the price indicated on the Website for a Product. Sales tax varies per state so we will add sales tax to the price of the product before you pay but after you have given us your location. The shipping costs will be borne by the Seller.

Agreement: The Order, which the Seller has accepted as such.

Website: www.g-star.com.


These Sales Terms that have been made available online by the Seller on www.g-star.com, together with the Website Terms of Use and the Privacy Policy (you can find the link at the bottom of this page) , which are both incorporated herein by reference, govern all offers, orders, agreements and other legal relationships between the Buyer and the Seller with respect to the use of the Website, including the purchase and sale of a Product on or via the Website.

The Buyer can purchase Products either as a guest or as an account holder. To complete the purchase process as a guest or to create an account, the Buyer must complete the specified process by providing the Seller with current, complete, and accurate information as requested by the applicable form. It is the Buyer’s responsibility to maintain the completeness, and accuracy of the Buyer’s registration information and any loss caused by the Buyer’s failure to do so is the Buyer’s responsibility. After the Buyer has fully completed the form to create an account, the Buyer may be asked to choose a password. It is entirely Buyer’s responsibility to maintain the confidentiality of the Buyer’s password and account. Additionally, the Buyer is entirely responsible for any and all activities that occur under the Buyer’s account. The Buyer agrees to notify the Seller immediately of any unauthorized use of the Buyer’s account. The Seller is not liable for any loss that the Buyer may incur as a result of someone else using the Buyer’s password or account, either with or without the Buyer’s knowledge.


An Agreement will be concluded by the Buyer and the Seller exclusively by means of the Seller’s acceptance of an Order (the offer) from the Buyer that has been placed on or via the Website in the following manner:
  • The Buyer has selected the Product desired in the desired style, colour and size and has added the Product to the shopping cart.
  • The Buyer has followed and completed the following steps:
                  Step 1: The Buyer has filled in his/her address details and, if the delivery address is not the   same as the invoice address, the delivery address desired.
                  Step 2: The Buyer has checked the order.
                  Step 3: The Buyer has selected the payment method desired and possibly has made a full or   partial advance payment.
  • The Order has been placed.
  • The Buyer will receive a confirmation of the Order that has been placed in an electronic manner (via the Website).
If the Order has been accepted by the Seller, the Seller will send the Buyer a confirmation, by e-mail, as soon as possible after the Order has been placed.


The Seller reserves the right to refuse the Order placed by the Buyer or delete the Buyers account in the following cases:

  • if the total value of the Order exceeds the sum specified in the payment section of the FAQs;
  • if the information submitted by the Buyer is false and/or incomplete, or if the Seller can reasonably question its veracity;
  • if due payment by the Seller does not take place immediately after placing the Order by clicking on the button “Buy now”;
  • if the Buyer has already failed to fulfill their payment obligations towards the Seller in the past;
  • if the Buyer has refused to accept and/or failed to collect any orders which they have placed with the Seller in the past;
  • if there is an obvious or processing error in the prices given on the Website;
  • if the desired delivery address is not located in your country of residence;
  • if any activity from the Buyers account appears fraudulent or suspicious.

The Seller will keep the Agreement on file and retain it for a certain term (having a minimum of seven years). If the Buyer has his/her own account he/she will be able to consult the Agreement by logging in to that account. The Buyer may also request a copy of the Agreement from the Seller – as long as the Seller has it on file – by contacting the Seller via the contact details that can be obtained by clicking on the ‘About us’ button on the Website.


The Agreement, including the privacy statement and Website Terms of Use placed on the Website and these General Terms and Conditions, constitute the entire agreement between the Buyer and the Seller with respect to the use of the Website and the placement and execution of an Order.


Shipment will be made using a carrier designated by the Seller.

After the Agreement has been concluded the Seller will send the Products as quickly as possible, and in any event within fourteen (14) days, to the address indicated by the Buyer, provided that the Seller has received the full Purchase Price.

The Seller will make delivery in accordance with agreed delivery dates to every extent possible; however, the Buyer acknowledges that the delivery dates are based on the circumstances of which the Seller is aware at the time at which the Agreement is concluded and, insofar as they are dependent on work or services to be provided by third parties, on the information that such third parties provide to the Seller.

In the event the delivery is delayed or if the Order cannot be executed in whole or in part, the Seller will notify the Buyer within 3 days. In this case the Seller will cancel the Order and will promptly refund the Purchase Price (at least within 5 working days, timing will depend on the payment option the Buyer chose). The Buyer will be entitled to cancel the Agreement free of charge until the time at which the Order is shipped.

The risk with respect to any damage to or loss of the Products will be transferred to the Buyer as from the time at which the Products are delivered.


The prices indicated on the Website are denominated in US Dollars. During the Buyer’s check-out process, when the Buyer has added the Product to the Buyer’s shopping cart, and after the Buyer has indicated the shipping address or store pick-up address, the Seller will show the Buyer whether the Seller will charge sales tax, or not. The Seller will pay for the Buyer’s shipping so the Buyer will have free shipping and the return shipping costs will also be borne by the Seller. Please refer to the FAQ section of the Website for a description of the Seller’s return process which is hereby incorporated by reference. The total Purchase Price due will be indicated when the Order is placed and when the Agreement is confirmed.

The Seller will be entitled to adjust the prices indicated on the Website from time to time without any notice being required. The prices indicated at the time at which the Order is placed will be deemed to be the prices that form part of the Agreement. Payment must be made using the methods indicated on the Website.


The Buyer will be entitled to return the Product that has been delivered, free of charge, within a term of 30 days after the Product has been received, without stating his/her reason for doing so, in the manner indicated by the Seller, provided that the Product has not been worn (trying on clothing is permitted), is undamaged and (insofar as possible) is in the original and undamaged packaging. The Buyer will not be permitted to exchange the Product for another Product. If the Buyer wishes to purchase another Product he/she will have to place a new order on the Website.

In the case referred to in the preceding subsection, the Seller will refund the Purchase Price promptly, but in any event within 30 days after G-Star received the returned product. If not all the Products that form part of the Agreement are returned, the Seller will be entitled to deduct the original shipping costs from the Purchase Price to be refunded because the same amount of shipping costs will be due for the Products that have not been returned.


The Seller and its subsidiaries and affiliates and their officers, directors, employees, agents, and licensors (collectively “Seller and its Affiliated Parties”) are not liable for any damage as a result of a delay in the delivery or a failure to deliver that has been caused by circumstances that impede the Seller and its Affiliated Parties from complying with its obligations, and that cannot be attributed to the Seller and its Affiliated Parties because the circumstances cannot be blamed on the Seller and its Affiliated Parties, and cannot be deemed to be for the Seller and its Affiliated Parties’ account in accordance with the law, a legal act or in accordance with generally accepted standards, such as - but not restricted to - war, threat of war, civil war, riots, a day of national mourning announced by the government, strikes, transport problems, trade limitations, problems with customs authorities, fire, flooding, earthquake or the bankruptcy of third parties engaged by the Seller and its Affiliated Parties, a failure on the part of the Seller and its Affiliated Parties’ suppliers to supply goods or a failure on the part of the Seller and its Affiliated Parties’ suppliers to supply goods in a timely manner, interruptions in the supply of goods to be delivered by third parties, including water and electricity, and other serious interruptions in the business operations of the Seller and its Affiliated Parties. 

If as a result of a situation involving force majeure the Seller fails to comply with its obligations under the Agreement or fails to do so in a timely manner, the Seller will be entitled to perform the Agreement within a reasonable term or – if compliance within a reasonable term is not possible – to cancel the Agreement in whole or in part, without the Seller and its Affiliated Parties being obliged to pay the Buyer any compensation in that respect. 


The contact details of the Seller and of the third parties that the Seller has engaged to handle complaints can be found by clicking on ‘Help and Info’, ‘Contact’ for the Customer Support contact details.

The Buyer will be obliged to inspect the Product when it has been delivered and to notify the Seller within a reasonable term in the event that there are any visible defects or other complaints regarding the performance of the Agreement. Such complaints must be submitted in writing and must be fully and clearly substantiated.

The Seller will respond to any complaints that it receives within a term of fourteen (14) days after receipt. The Seller will notify the Buyer within a term of fourteen (14) days in the event that it is foreseeable that the complaint will require a longer term to be processed, stating the term within which the Buyer can expect to receive an answer.

The Buyer acknowledges that: minor deviations and deviations that are generally considered acceptable in respect of the quality, size, color, finishing, etc. of Products cannot be avoided or are difficult to avoid and do not constitute a well founded reason to submit a complaint. Such complaints, and complaints regarding the removal of certain Products from the Website, are not well founded. The Seller will not be liable for any damage that the Buyer sustains as a result of such deviations or the removal of such Products from the Website.

The Buyer will fully cooperate in the event that the Seller recalls a Product. The Buyer will notify the Seller immediately in the event that the Buyer suspects that a Product has a safety defect and is subject to being recalled.


Any and all marks, product names, logos, models and designs (referred to below as the ‘IP Rights’) that are depicted on or affixed to the Products or otherwise related to the Products are the property of the Seller or one or more of its group companies. The Buyer acknowledges the Seller’s proprietary rights in respect of the IP Rights and will refrain from using the IP Rights in any way, and the Buyer will refrain from any conduct that could harm or otherwise negatively affect the IP Rights.

The Seller refers the Buyer to the Website Terms of Use with regard to the intellectual property rights in respect of the Website. Please refer to the link at the bottom of this page


The Seller will retain the title in respect of any and all Products to be delivered until the following obligations towards the Seller have been complied with in full:

  • the performance and obligations (including payment obligations) that the Buyer owes/has in respect of any and all Products that have been or that will be delivered in accordance with the Agreement; and 
  • claims on the ground of the Buyer’s breach in respect of his/her compliance with this Agreement. 


The Seller is required by law to provide a Product that meets the contract with the Buyer.

The Seller and its Affiliated Parties is not liable for any indirect, additional or consequential damage, of any kind whatsoever, that the Buyer sustains in connection with the Agreement. Under no circumstances will any direct damage, for which the Seller and its Affiliated Parties are legally liable towards the Buyer, exceed the Purchase Price. This provision is not intended to exclude the Seller’s liability in the event of bodily injury or death.

The Seller refers to the disclaimers in Website Terms of Use with regard to its liability in respect of the Website and the use of the Website. Please refer to the link at the bottom of this page.


These Sales Terms and the legal relationships to which these Sales Terms apply shall be governed by, enforced and construed in accordance with the laws of the State of New York, without regard to conflict of law principles. Disputes shall be submitted to a court of competent jurisdiction in New York City. Notwithstanding the above, G-Star shall have the right to institute proceedings in any competent court in your jurisdiction.


In the event that any provision contained in these Sales Terms is deemed invalid: 
  • the remaining provisions contained in these Sales Terms will nonetheless remain in effect; and
  • the invalid provision will have to be interpreted as, or converted into, a valid provision having the same purport to every extent possible. 


The Seller will be entitled to amend these Sales Terms from time to time. The most recent version of the Sales Terms will be placed on the Website and the “Last Updated” date at the top of this document will be updated. The Buyer must always consult these Sales Terms before using the Website. If the Buyer is unable to consult the Sales Terms via the Internet the Seller will send the Buyer a copy of the most recent version of the Sales Terms by e-mail upon request.

Version April 2018

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