Returns & Refunds

How can I return my G-Star RAW order?

All G-Star purchases have a 60-day return policy.

Please note that there will be no prepaid return label in the box. There are two options to return your order. 

Option 1: Visit our return portal. Submit your order number and email address, you will then be asked to select the item(s) you want to return and be able to download your return label.

Option 2: You can return your item(s) to your nearest G-Star store.

Note: Please note that you will need to show a proof of purchase to be able to return your item(s) at a G-Star store.

I need a return label!

To generate a new return label, please visit our return portal. Submit your order number and email address, you will then be asked to select the item(s) you want to return and be able to download your return label.

Where is my refund?

You refund will always be issued back to your original payment method.

Once we receive and process your return in our warehouse, it will take up to 5 days for the refunded amount to be available back to your original payment method. 

You can generally expect to receive your refund within 7-12 days after you hand your parcel to the carrier or a drop-off location.

Note: Please allow an extra 3 days during sales and high season periods (e.g.: Black Friday, Cyber Monday, Christmas and New Year).

When will I receive my refund?

The Refund time frame depends on the following factors:

Carrier, processing time at the warehouse and your payment method

Once we receive and process your return in our warehouse, it will take up to 5 days for the refunded amount to be available back to your original payment method. You can generally expect to receive your refund within 7-12 days after you hand your parcel to the carrier or a drop-off location.

Note: Please allow an extra 3 days during sales and high season periods (e.g.: Black Friday, Cyber Monday, Christmas and New Year).

Klarna: After receiving your return confirmation we advise you to reach out to Klarna directly for refund status and refund timeframe.

Can I exchange my order?

We currently offer exchange service at our G-Star RAW stores only

The product must be unused, not damaged and include all original labels. Please don’t forget to bring the proof of purchase when exchanging your G-Star.com item(s) at the store.

What is the G-Star RAW return policy?

All G-Star purchases have a 60-day return policy and must be returned in the country of purchase. 

Don’t take tags and/or labels off

The product must be unused and not damaged

Returning underwear and/or face mask is not accepted

What are the return costs?

Returning your G-Star.com purchase within 60 day return policy is always free of charge. Please note that you can also return at a G-Star store location free of charge. 

Please note that you will need to show a proof of purchase to be able to return your item(s) at a G-Star RAW store.

Can I return an order if I no longer have the original packaging?

Yes. Please put the items you want to return in sturdy packaging (cardboard box) so they will not be damaged.

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