Returns

How can I return my order?

You can return an article up to 30 days after receiving it.

The items you wish to return must not be worn or washed. You may try the items on to see whether
they fit or meet your expectations but, if you intend returning them, please ensure that any items
of clothing do not pick up unpleasant odours. We check all returned clothing for stains and odours.

Make sure you wrap the items, with their original labels attached, in their original packaging. Fill in the
Return form you can find in the packaging and put it in the packaging with the items you wish to return.

You have three options for returning your order. For more info, see 'What are the return options?'.

Make sure that your package is sent back using UPS. In your package, you'll find a Return label for
UPS. Returning packages using a different courier is at your own risk. If anything should happen to the package, G-Star cannot be held liable.

What are the rules concerning returning items?

Items that have not been worn and that still have the original label attached and are in the original packaging may be returned within 30 days after receiving them. You may try on the items (with the exception of underwear) to see whether they fit and if the model meets your expectations. Underwear may only be returned in its original, unopened packaging. You cannot exchange items. When we receive the return package we will reimburse the amount of the returned item, using the original payment method, to your account. You'll find all the details concerning our Returns policy on your invoice. Be careful: if you are returning shoes, you must put the original shoe box in another box.

What are the return options?

There are two options you can use to return your products.

The label included in your package states the address to which you should return your package. If you no longer have the Return label, please contact our Customer Services to receive a new one. Please refer to the section Help & Info for contact details.

You can also return your purchased items at one of the selected G-Star stores:*

G-Star RAW Store Beverly Hills
G-Star RAW Store Boston
G-Star RAW Store Cherry Hill
G-Star RAW Store Chicago
G-Star RAW Store Garden City
G-Star RAW Store Garden State Plaza
G-Star RAW Store Jersey City
G-Star RAW Store Las Vegas
G-Star RAW Store Los Angeles
G-Star RAW Store Miami
G-Star RAW Store Miami Beach
G-Star RAW Store New York 5th Avenue
G-Star RAW Store New York Broadway
G-Star RAW Store New York Soho
G-Star RAW Store New York Willamsburg
G-Star RAW Store Newport Beach
G-Star RAW Store Portland
G-Star RAW Store San Francisco Geary
G-Star RAW Store Santa Monica
G-Star RAW Store White Plains
G-Star RAW Store Houston
G-Star RAW Store King of Prussia

* An order can only be returned from the country in which the order was made.Note: If you use a G-Star store to return your item(s) you cannot exchange an item for a different one or receive your money back instantly. However, when we receive your returned article, the return amount will be reimbursed to you, using the original payment method, generally within 1 working day but it can take up to 1-2 weeks, depending on your payment method (bank, credit card, etc.). Contact the free UPS customer service to have the item picked up.

Contact UPS by phone: 078-250877

If you plan to have your package picked-up, please fill in the Return form form that you can find in the packaging. Stick the printed Return label on the packaging with the product you wish to return and give the package to the UPS driver.

When will I receive my money back?

The amount will be reimbursed to your bank or credit card account , generally within 1 working day but it can take up to 1-2 weeks, depending on your payment method (bank, credit card, etc.)from the day your package was being picked up by UPS.

How long does it take to process a return?

From the moment you've returned your order it can take up to a week before we receive your order at our Distribution Centre. We check every returned order. As soon as this check has been made, we order the reimbursement of (a part of) your payment. Generally, you will receive the reimbursement within 1 working day but it can take up to 1-2 weeks, depending on your payment method (bank, credit card etc.).

Can I return an order if I no longer have the original packaging?

Yes. Please put the items you want to return in sturdy packaging (cardboard box) so they will not be damaged.

Can I exchange an item for another size?

Unfortunately, we cannot exchange any articles. The purchase amount of all the returned items will be reimbursed as
soon as our Distribution Centre has received them. If you wish to exchange any articles, please place a new order.

Will the delivery costs of my returned item(s) be reimbursed?

G-Star pays the delivery costs if you use our UPS courier.

Can I return my order in a store?

Yes. You can return your item by mail, or to one of the following selected G-Star Stores:

G-Star RAW Store Beverly Hills
G-Star RAW Store Boston
G-Star RAW Store Cherry Hill
G-Star RAW Store Chicago
G-Star RAW Store Garden City
G-Star RAW Store Garden State Plaza
G-Star RAW Store Jersey City
G-Star RAW Store Las Vegas
G-Star RAW Store Los Angeles
G-Star RAW Store Miami
G-Star RAW Store Miami Beach
G-Star RAW Store New York 5th Avenue
G-Star RAW Store New York Broadway
G-Star RAW Store New York Soho
G-Star RAW Store New York Willamsburg
G-Star RAW Store Newport Beach
G-Star RAW Store Portland
G-Star RAW Store San Francisco Chestnut
G-Star RAW Store San Francisco Geary
G-Star RAW Store Santa Monica
G-Star RAW Store White Plains

Please note: it is not possible to exchange the item directly in the store or get your cash back immediately. Once you have returned the item, the money will be transferred back to your account via the original payment method within 24 hours.

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