Returns

How can I return my order?

You can return an article up to 30 days after receiving it.

The items you wish to return must not be worn or washed. You may try the items on to see whether
they fit or meet your expectations but, if you intend returning them, please ensure that any items
of clothing do not pick up unpleasant odours. We check all returned clothing for stains and odours.

Make sure you wrap the items, with their original labels attached, in their original packaging. Fill in the
Return form you can find in the packaging and put it in the packaging with the items you wish to return.

You have three options for returning your order. For more info, see 'What are the return options?'.

Make sure that your package is sent back using UPS. In your package, you'll find a Return label for
UPS. Returning packages using a different courier is at your own risk. If anything should happen to the package, G-Star cannot be held liable.

What are the rules concerning returning items?

You can return an article up to 30 days after receiving it.The items you wish to return must not be worn or washed. You may try the items on to see whether they fit or meet your expectations but, if you intend on returning them, please ensure that any items of clothing do not pick up unpleasant odours. We check all returned clothing for stains and odours.Make sure you wrap the items, with their original labels, in their original packaging. Fill in the attached Return form and put it in the box with the items you wish to return. Please make sure you sign the Export Invoice For Returned Goods and stick it to the outside of the box in the plastic folder. Customs needs to be able to check the invoice before they can clear it for shipment to our warehouse in The Netherlands.For more info on your return options, see 'What are the return options?'Make sure that your package is sent back using UPS. Returning packages using a different courier is at your own risk. If anything should happen to the package, G-Star cannot be held liable.

What are the return options?

There are two options you can use to return your products.

The label included in your package states the address to which you should return your package. If you no longer have the Return label, please contact our Customer Services to receive a new one. Please refer to the section Help & Info for contact details.

You can also return your purchased items at one of the selected G-Star stores:*

G-Star RAW Store Portland
G-Star RAW Store New York Williamsburg
G-Star RAW Store New York SoHo
G-Star RAW Store Los Angeles
G-Star RAW Store Chicago
G-Star RAW Store Detroit                                                                                                                        G-Star RAW Store San Francisco Geary Street
G-Star RAW Store New York Broadway
G-Star RAW Store Miami Aventura Mall
G-Star RAW Store Miami
G-Star RAW Store Garden City
G-Star RAW Store Nashville                                                                                                                      G-Star RAW Store Willamsburg                                                                                                                G-Star RAW Store New York 5th Ave
G-Star RAW Store Houston
G-Star RAW Store Beverly Hills
G-Star RAW Store Newport Beach
G-Star RAW Store Jersey City
G-Star RAW Store Las Vegas
G-Star RAW Store Garden State Plaza
G-Star RAW Store Cherry Hill
G-Star RAW Store White Plains
G-Star RAW Store King of Prussia
G-Star RAW Store Boston
G-Star RAW Store Los Angeles Beverly Center                                                                                          G-Star RAW Store Sacramento                                                                                                                G-Star RAW Store Santa Clara Westfield Valley Fair                                                                                      G-Star RAW Store Pittsburgh Ross Park Mall                                                                                              G-Star RAW Store Pentagon                                                                                                                      G-Star RAW Store Santa Monica

* An order can only be returned from the country in which the order was made.Note: If you use a G-Star store to return your item(s) you cannot exchange an item for a different one or receive your money back instantly. However, when we receive your returned article, the return amount will be reimbursed to you, using the original payment method, generally within 1 working day but it can take up to 1-2 weeks, depending on your payment method (bank, credit card, etc.). Contact the free UPS customer service to have the item picked up.

Contact UPS by phone: 1-800-742-5877

If you plan to have your package picked-up, please fill in the Return form form that you can find in the packaging. Stick the printed Return label on the packaging with the product you wish to return and give the package to the UPS driver.

Please note: items bought in the G-Star RAW Outlet store, can not be returned in one of the stores above.

When will I receive my money back?

When your return is received by our warehouse, we aim to process it within 2-3 business days. Depending on your original payment method, it will take 1-3 business days for the refund to reach your bank or credit card account. Please note: during SALE this processing time may take longer than indicated above.

When you return your items at one of the selected G-Star stores, the return will be processed within 1-2 business days. Depending on your original payment method, it takes 1-3 business days before you see your money refunded to your bank or credit card account.

How long does it take to process a return?

From the moment you've returned your order it can take up to a week before we receive your order at our Distribution Centre. We check every returned order. As soon as this check has been made, we order the reimbursement of (a part of) your payment. Generally, you will receive the reimbursement within 1 working day but it can take up to 1-2 weeks, depending on your payment method (bank, credit card etc.).

Can I return an order if I no longer have the original packaging?

Yes. Please put the items you want to return in sturdy packaging (cardboard box) so they will not be damaged.

Can I exchange an item for another size?

Unfortunately, we cannot exchange any articles. The purchase amount of all the returned items will be reimbursed as soon as our Distribution Centre has received them. If you wish to exchange any articles, please place a new order.

Will the delivery costs of my returned item(s) be reimbursed?

G-Star pays the delivery costs if you use our UPS courier.

Can I return my order in a store?

Yes. You can return your item by e-mail, or to one of the following selected G-Star Stores:

G-Star RAW Store Portland
G-Star RAW Store New York Williamsburg
G-Star RAW Store New York SoHo
G-Star RAW Store Los Angeles
G-Star RAW Store Chicago
G-Star RAW Store San Francisco Geary Street
G-Star RAW Store New York Broadway
G-Star RAW Store Miami Aventura Mall
G-Star RAW Store Miami
G-Star RAW Store Garden City
G-Star RAW Store New York 5th Ave
G-Star RAW Store Houston
G-Star RAW Store Beverly Hills
G-Star RAW Store Newport Beach
G-Star RAW Store Jersey City
G-Star RAW Store Las Vegas
G-Star RAW Store Garden State Plaza
G-Star RAW Store Cherry Hill
G-Star RAW Store White Plains
G-Star RAW Store King of Prussia
G-Star RAW Store Boston
G-Star RAW Store Detroit                                                                                                                        G-Star RAW Store Nashville                                                                                                                      G-Star RAW Store Willamsburg                                                                                                                  G-Star RAW Store Los Angeles Beverly Center                                                                                            G-Star RAW Store Sacramento                                                                                                                G-Star RAW Store Pittsburgh Ross Park Mall                                                                                              G-Star RAW Store Pentagon                                                                                                                        G-Star RAW Store Santa Clara Westfield Valley Fair                                                                                    G-Star RAW Store Santa Monica

Please note: it is not possible to exchange the item directly in the store or get your cash back immediately. Once you have returned the item, the money will be transferred back to your account via the original payment method within 3-5 business days.
Items bought in the G-Star RAW Outlet store, can not be returned in one of the stores above.

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