Delivery

How can I track my order?

You can check the status of your order on your account page. When your order is ready, the status will change to 'completed'. You will then receive a shipment confirmation with a track & trace code. You can track your package by filling in your code on www.ups.com. In many countries, UPS allows you to change the delivery address after the first delivery attempt. You can check if this is possible for your region on the UPS website.

What happens if no one is present to receive the delivery?

UPS will try to deliver your package three times. If possible, the UPS courier will deliver the package to one of your neighbours. If the third attempt to deliver your package fails, UPS will leave it at your nearest UPS point. Your package will be held there for a period of 14 days.

What are the delivery costs?

Shipping is free of charge.

What is the delivery time?

Most in-stock items arrive within 2-6 business days after your order is shipped from our warehouse in Amsterdam, the Netherlands. ("Business days" means Monday-Friday, excluding holidays.) Please note that the tracking information will be visible after your order has passed through US customs.

Since delivery time frames vary depending on destination, the most accurate estimate is provided in the shipping confirmation. The tracking information generally becomes visible 48 hours after you have ordered, though this depends on how fast the order passes through US Customs. Please note: Although we try our best to deliver your items within the estimated time frame, delivery dates are not guaranteed.

Please be aware that dispatch may take longer during SALE.

Can I choose a delivery address abroad?

No, deliveries abroad are not available at this time. This is also not possible for store deliveries. The delivery address must be in the same country as the Online Store in question.

Where can I receive my order?

Orders can be sent to your home or office, a pick up point of your choice (no P.O. boxes), or to one of the following G-Star stores:

G-Star RAW Store Beverly Hills
G-Star RAW Store Garden City
G-Star RAW Store Garden State Plaza
G-Star RAW Store Houston
G-Star RAW Store Miami Aventura Mall
G-Star RAW Store Pentagon

What is UPS My Choice®?

After your order has been shipped, you can customize your delivery options with UPS My Choice®.

UPS My Choice® allows you to personalize your delivery for maximum flexibility.

Benefits include:
Receiving pre-delivery notifications of incoming packages via email, text, or phone;
UPS Mobile™ App provides push notifications for timely updates;
Make changes to your delivery (date, time, location) while the package is in transit;
Sign for packages with ease;

Does G-Star deliver to Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands?

Unfortunately, we do not do deliveries to Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands at the moment.

Unfortunately we do not do deliveries to Guernsey and Jersey at the moment.

We insist on high standards and select climate protection projects based on both their environmental and social benefits. With DHL Express GoGreen climate neutral service we can help offset our greenhouse gas logistics emissions through investments in internationally recognized climate protection projects.

The emission calculation and offsetting of greenhouse gas emissions are verified by the Swiss-based auditor Société Générale de Surveillance SA (SGS). This happens in accordance with the global, cross-industry “GHG Protocol for Products” standard, the European Standard EN 16258 and ISO 14064 standards.

other relevant topics

CAN'T FIND WHAT YOU ARE LOOKING FOR?

Reach us

Facebook Messenger - reply within 24 business hours

Twitter - reply within 24 business hours

888-933-3301

service.us@g-star.com

Mon-Sat 8 am - 8 pm est | Sun 9 am - 4:30 pm EST

Back to top