Delivery

How can I track my order?

There are two ways to check the status of your order:

• In your G-Star account: When you log in at G-Star.com and go to “My Account” and then “My orders” you can check the status of the shipment of your order.
When your order has been fully processed, the status will show as “completed”.
Once the order has been shipped the status says “shipped” and a link with the T&T number will appear under the status.
When you click on the link, you will be forwarded to the site of the responsible courier and the tracking info of your order will appear.
Please note that the tracking link is only activated the moment the courier has received the package.

• E-mail: When the package has been shipped out you will receive a shipping confirmation by e-mail with a tracking link of the shipment.
When you click on the link, you will be forwarded to the site of the responsible courier and the tracking info of your order will appear.
Please note that the tracking link is only activated the moment the courier has received the package.

What happens if no one is present to receive the delivery?

UPS will try to deliver your package three times. If possible, the UPS courier will deliver the package to one of your neighbours. If the third attempt to deliver your package fails, UPS will leave it at your nearest UPS / Kiala point. Your package will be held there for a period of 14 days.

What are the delivery costs?

Shipping is free of charge.

What is the delivery time?

If all the items in your order are on stock in your country, we will ship out your order within 1 to 2 working days from our warehouse in the state of New Jersey with UPS. We will send you a shipping confirmation with the UPS tracking link of your package.
UPS will deliver your order within 1 to 5 working days.
In case the items of your order are only available in our global warehouse in The Netherlands, we will ship out your order the next working day (if ordered before 10 pm PST) with APG to deliver in your country, while, USPS will take care of the final delivery to your address. We will send you a shipping confirmation with the APG tracking link of your package. When the parcel is in your country, you can also click on the 'Track your parcel locally' button for the tracking page of USPS. Please be aware that dispatch during SALES might take few days longer.
We usually deliver international orders within 7-10 working days. 

Can I choose a delivery address abroad?

No, at this time it is not possible to place orders from abroad. This is also not possible for store deliveries. The delivery address must be in the same country as the Online Store in question.

Where can I receive my order?

Orders can be sent to your home or office (no P.O. boxes), a UPS pick up point of your choice or to one of the following G-Star stores:
G-Star RAW Store Beverly Hills
G-Star RAW Store Garden City
G-Star RAW Store Garden State Plaza
G-Star RAW Store Houston
G-Star RAW Store Miami Aventura Mall
G-Star RAW Store Pentagon

Does G-Star deliver to Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands?

Unfortunately, we do not do deliveries to Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands at the moment.

We insist on high standards and select climate protection projects based on both their environmental and social benefits. With DHL Express GoGreen climate neutral service we can help offset our greenhouse gas logistics emissions through investments in internationally recognized climate protection projects.

The emission calculation and offsetting of greenhouse gas emissions are verified by the Swiss-based auditor Société Générale de Surveillance SA (SGS). This happens in accordance with the global, cross-industry “GHG Protocol for Products” standard, the European Standard EN 16258 and ISO 14064 standards.

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