How can I return my G-Star RAW order?

All G-Star purchases have a 60-day return policy. There are two options to return your order: Option 1 : For orders delivered with Fietskoeriers or Budbee, you can return your order using the return label in the box. For orders delivered with DHL, you can return your order using the same label used to ship your order to your home address. In case the shipping label is damaged or lost. Ask the DHL ServicePoint to send your package to G-Star RAW. The DHL ServicePoint can process your return without a physical return label, they will however ask for your e-mail address or telephone number to send you the track & trace link. Click here to find your nearest DHL Service Point. Don't forget to ask for a return receipt. Option 2 : You can return your item(s) to your nearest G-Star store . NOTE: Please note that you will need to show a proof of purchase to be able to return your item(s) at a G-Star store.

What is the G-Star RAW return policy?

You can return an article up to 60 days after receiving it. For returns of products from orders containing only discounted items placed from 24-05-2023, the buyer will bear the direct costs of the return. All other orders are eligible for free returns. If your order only contains discounted items we will deduct the costs of the return of 2.95 EUR from the refund of the purchase price or issue an invoice in the same amount, if you have not paid the purchase price yet. If your order (also) contained full price products, the cost of the return is on us and will not be deducted from the refund. Please note that you can also return all orders at a G-Star store location free of charge. You will need to show a proof of purchase to be able to return an item at a G-Star RAW store.

I need a return label!

You no longer have the DHL shipping label? Ask the DHL ServicePoint to send your package to G-Star RAW. The DHL ServicePoint asks for your e-mail address or telephone number to send you the track & trace link.

When will I receive my money back?

You refund will always be issued back to your original payment method. Once we receive and process your return in our warehouse, it will take up to 2 days for the refunded amount to be available back to your original payment method. You can generally expect to receive your refund within 5-7 days after you hand your parcel to the carrier or a drop-off location. NOTE: Please allow an extra 3 days during sales and high season periods (e.g.: Black Friday, Cyber Monday, Christmas and New Year).

What are the return costs?

You can return an article up to 60 days after receiving it. Returns are easy: The shipping label we used to ship your order is also your return label. Please follow the instructions on the return form included in your order. Return is free. Please note that you can also return your orders free of charge at a G-Star RAW store. Please bring your proof of purchase with you.

Can I exchange my order?

We currently offer exchange service at our G-Star RAW stores only . The product must be unused, not damaged and include all original labels. Please don’t forget to bring the proof of purchase when exchanging your G-Star.com item(s) at the store.

Frequently Asked Questions

Returns & Refunds

How can I return my G-Star RAW order?: All G-Star purchases have a 60-day return policy.
There are two options to return your order:
Option 1:
For orders delivered with Fietskoeriers or Budbee, you can return your order using the return label in the box.
For orders delivered with DHL, you can return your order using the same label used to ship your order to your home address. In case the shipping label is damaged or lost. Ask the DHL ServicePoint to send your package to G-Star RAW. The DHL ServicePoint can process your return without a physical return label, they will however ask for your e-mail address or telephone number to send you the track & trace link.
Click here to find your nearest DHL Service Point. Don't forget to ask for a return receipt.
Option 2: You can return your item(s) to your nearest G-Star store.
NOTE: Please note that you will need to show a proof of purchase to be able to return your item(s) at a G-Star store.
What is the G-Star RAW return policy?: You can return an article up to 60 days after receiving it.
For returns of products from orders containing only discounted items placed from 24-05-2023, the buyer will bear the direct costs of the return. All other orders are eligible for free returns.
If your order only contains discounted items we will deduct the costs of the return of 2.95 EUR from the refund of the purchase price or issue an invoice in the same amount, if you have not paid the purchase price yet. If your order (also) contained full price products, the cost of the return is on us and will not be deducted from the refund.
Please note that you can also return all orders at a G-Star store location free of charge. You will need to show a proof of purchase to be able to return an item at a G-Star RAW store.
I need a return label!: You no longer have the DHL shipping label? Ask the DHL ServicePoint to send your package to G-Star RAW. The DHL ServicePoint asks for your e-mail address or telephone number to send you the track & trace link.
When will I receive my money back?: You refund will always be issued back to your original payment method.
Once we receive and process your return in our warehouse, it will take up to 2 days for the refunded amount to be available back to your original payment method.
You can generally expect to receive your refund within 5-7 days after you hand your parcel to the carrier or a drop-off location.
NOTE: Please allow an extra 3 days during sales and high season periods (e.g.: Black Friday, Cyber Monday, Christmas and New Year).
What are the return costs?: You can return an article up to 60 days after receiving it.

Returns are easy: The shipping label we used to ship your order is also your return label. Please follow the instructions on the return form included in your order. Return is free.

Please note that you can also return your orders free of charge at a G-Star RAW store. Please bring your proof of purchase with you.
Can I exchange my order?: We currently offer exchange service at our G-Star RAW stores only.
The product must be unused, not damaged and include all original labels. Please don’t forget to bring the proof of purchase when exchanging your G-Star.com item(s) at the store.