Welcome to G-Star RAW Support

TOP 3 QUESTIONS

How do I track my G-Star RAW order?: We always aim to ship your order within 24 hours after purchase. Tracking information will be shared with you via email. There are two easy ways to track your order status:
Option 1: Click on “Where is my order” You need to fill in your email address and your order number
Option 2: If you have a G-Star account, please log in to your G-Star account and navigate to “View my orders” You will be able to view your order history and see the tracking information for each order.
NOTE: Orders that are placed as guest can only be tracked via “option 1”
How can I return my G-Star RAW order?: All G-Star purchases have a 60-day return policy.
There are two options to return your order:
Option 1:
For orders delivered with Fietskoeriers or Budbee, you can return your order using the return label in the box.
For orders delivered with DHL, you can return your order using the same label used to ship your order to your home address. In case the shipping label is damaged or lost. Ask the DHL ServicePoint to send your package to G-Star RAW. The DHL ServicePoint can process your return without a physical return label, they will however ask for your e-mail address or telephone number to send you the track & trace link.
Click here to find your nearest DHL Service Point. Don't forget to ask for a return receipt.
Option 2: You can return your item(s) to your nearest G-Star store.
NOTE: Please note that you will need to show a proof of purchase to be able to return your item(s) at a G-Star store.
My order is delayed: We are sorry to hear that. We aim to ship your order within 24h after receiving it; however, please allow 48 hours for tracking information to be shared with you via email.

Has your order been placed more than 48 hours ago and you still haven’t received the shipping confirmation?

Please follow the below steps:

Step 1: Check your order status via “Where is my order”.

Step 2: Check the track and trace “if available”.

Step 3: If the estimated delivery time has passed, please contact customer service

Note: The transit time from the moment you received your shipping confirmation to the estimated delivery time is 1-2 days. If this period has passed and you still haven’t received your order, please contact customer service