- How can I find the right size and fit?
Since sizes and measurements can vary across different categories and styles we do our best to assist you in finding the right size for you. You can navigate to the product you want to purchase and click on the size chart to determine your size.
You can also find links to the appropriate size chart on all of our product pages.
You are always welcome to chat with one of our RAW Stylists that will help you choose the right size and fit. You also benefit from a 60-day return policy, if the size isn’t right, you can return and reorder free of charge.
- Why was my order canceled?
In most cases, your order was canceled because your payment was not successfully processed, your delivery address was incomplete or the item you ordered is out of stock.
Please refer to the cancelation confirmation email you received for the cancel reason. You can also get in touch with our customer service team who can assist you in placing a new order so you don’t miss on your favorite denim style.
- Why is my voucher code not applied to all items in my shopping bag?
Vouchers can’t be applied on sale items unless stated otherwise.
Vouchers can only be applied on selected items unless stated otherwise.
- Why can I not place an order?
We always aim to make your online shopping fast and easy. In case you are having trouble completing your order, please follow the below steps:
1- Double check your delivery and payment details, including the billing address for any missing or incorrect information.
2- Clear your cache and cookies before you try to place the order again.
3- Make sure that items in your shipping bag haven’t sold out in the meantime.
4- Wait 24 hours before attempting a new purchase
In case you still need assistance, please contact customer service.
- I received the wrong item
In case you receive a wrong, damaged or defective item, you can immediately return your item free of charge and place a new order.
- Does G-Star RAW offer a student discount?
That's right, students can benefit from 20% discount - and it couldn't be easier.
For instant access to this discount simply join now and verify your student status with UNiDAYS.
- See something say something
Once you are logged in you can click on your name in the top right corner of the screen and then click on “Change password” and enter your email address. In a few minutes, you'll receive an email with a link to a page where you can enter a new password.
- Will I receive a confirmation of my order?
Yes. We will send you a confirmation e-mail after receiving your order. If you think that money has been taken from your bank account and you have not received a confirmation e-mail then please check your spam folder. If you have created an account, your order will also be visible on your account page.
- How do I track my G-Star RAW order?
We always aim to ship your order within 24 hours after purchase. Tracking information will be shared with you via email. There are two easy ways to track your order status:
Option 1: Click on “Where is my order” You need to fill in your email address and your order number
Option 2: If you have a G-Star account, please log in to your G-Star account and navigate to “View my orders” You will be able to view your order history and see the tracking information for each order.
NOTE: Orders that are placed as guest can only be tracked via “option 1”
- Are the prices in the store the same as online?
Product prices found in our G-Star stores are the same prices we offer online.
Please note that this does not include exclusive online or in-store promotions.
- Can I cancel my order?
That depends on the shipping status. Please contact our Customer Service Department as soon as possible and have your order number ready. Once your order has been processed, it can no longer be cancelled.