Delivery

How can I track my order?

You can check the status of your order on your account page. When your order has been fully processed the status will change to 'completed'. When the package is on your way, you will recieve a shipping conformation with a tracking link of that shipment. 

Please note that the tracking link only works when DHL Parcel or Fietskoeriers.nl has recieved your package. 

What happens if no one is present to receive the delivery?

DHL Parcel delivers from Monday to Saturday, during the day and in the evening. You can select the desired time slot when you place an order. Is the planned delivery time just inconvenient? Or would you prefer to pick up your package at a DHL ServicePoint? You can easily change the time or location of delivery via the My DHL App. You can do this from the day DHL Parcel visits you. If you are not at home at the time of delivery person cannot deliver the package to your neighbors, DHL Parcel will deliver your package the next day at a DHL ServicePoint nearby. DHL Parcel leaves a card in your letterbox. With the code on this card, you can see via track and trace where your package will be deliverd. 

Fietskoeriers.nl delivers from Monday to Friday, from 5:00 PM to 10:00 PM. You can change your delivery day as long as the bicycle courier is not yet on its way. Go to your Track & Trace and click on "adjust delivery day" to submit a request. If you are not at home when the bicyle courier is at your door, the bicycle courier will always try to deliver you package to your neighbors. If a package has been deliverd to your neighbors, the bicycle couriers will of course always put a card through your letterbox with the house numbers where you can pixk up your package. Is it aslo not working with your neighbors? Then Fietskoeriers.nl will simply try again the next weekday evening between 17:00 and 22:00. 

You can also have your order delivered in the evening. DHL doesn't deliver in the evening to the postal codes below: 

1011, 1012, 1026 t/m 1028
1041 t/m 1047, 1092 t/m 1095
1099, 1101 t/m 1105, 1117 t/m 1119
1151, 1153, 1154, 1156, 1454
1505, 1511, 1791 t/m 1797
2023, 3133, 3197 t/m 3199, 3999
4761, 4782, 4791, 4877 t/m 4879
6598, 7511, 7514,8446 t/m 8448
8466, 8471, 8501, 8881 t/m 8885
8891 t/m 8897, 9161 t/m 9164, 9166

Are there delivery costs?

The delivery with Fietskoeriers or DHL are always free of charge.

What is the delivery time?

Fietskoeriers.nl delivers the next working day. 

Same daye delivery: If you place your order is placed before 12.00, DHL will deliver your order the same evening from Monday to Friday. 

The delivery time with DHL Parcel is 1-2 days. Please note: Due to busy times during SALE there may be longer delivery times.

Can I choose a delivery address abroad?

No, deliveries abroad are not available at this time. This is also not possible for store deliveries. The delivery address must be in the same country as the Online Store in question.

Where can I receive my order?

You can have your order delivered in three ways.

1) You can pick up your order at selected G-Star stores:

G-Star RAW Store Almere
G-Star RAW Store Amsterdam PC Hooftstraat
G-Star RAW Store Amsterdam Rokin
G-Star RAW Store Arnhem
G-Star RAW Store Breda
G-Star RAW Store Den Bosch
G-Star RAW Store Den Haag
G-Star RAW Store Eindhoven
G-Star RAW Store Enschede
G-Star RAW Store Groningen
G-Star RAW Store Haarlem
G-Star RAW Store Leiden
G-Star RAW Store Leeuwarden
G-Star RAW Store Maastricht
G-Star RAW Store Nijmegen
G-Star RAW Store Rotterdam Alexandrium
G-Star RAW Store Rotterdam Lijnbaan
G-Star RAW Store Rotterdam Meent
G-Star RAW Store Utrecht
G-Star RAW Store Zwolle

G-Star RAW Women Store Alkmaar
G-Star RAW Women Store Amersfoort
G-Star RAW Women Store Amstelveen
G-Star RAW Women Store Amsterdam
G-Star RAW Women Store Utrecht

You will receive a pick-up confirmation the moment your order has arrived in the store.

2) You can pick up your order at one of the 3000 DHL Service Points. Click here to find your closest DHL Service Point. You receive a notification by sms or by e-mail when your order has arrived and ready to be picked up. Your order will be kept for 7 days before it will be returned back to our distribution center.

3) Or you can have your order delivered at home, at the office or at another address (no PO boxes) within the Netherlands. You can also use our bicycle couriers. They deliver from 17:00 to 22:00. Please note that Fietskoeriers.nl delivers in selected postcode areas in the following places of residence:

Almelo, Almere, Alphen aan de Rijn, Amersfoort, Amsterdam, Amsterdam-Zuidoost, Apeldoorn, Arnhem, Bavel, Bergen op Zoom, Breda, Bussum, Colmschate, Dalem, Delft, Den Bosch, Den Haag, Deventer, Ede, Eindhoven, Enschede, Gorinchem, Gouda, Groningen, Haarlem, Helmond, Hengelo, Hilversum, Hoogland, Goodlanderveen, Kampen, Leiden, Leidschendam, Lent, Prinsenbeek, Naarden, Nijmegen, Nijverdal, Rijswijk, Rosmalen, Rotterdam, Rozendaal, Teteringen, Tilburg, Uden, Ulvenhout, Utrecht, Velp, Voorburg, Warnsveld, Zutphen, Wageningen, Zwolle

Can I have my order delivered in the evening?

You can also have your order delivered in the evening. DHL doesn't deliver in the evening to the postal codes below: 

1011, 1012, 1026 t/m 1028
1041 t/m 1047, 1092 t/m 1095
1099, 1101 t/m 1105, 1117 t/m 1119
1151, 1153, 1154, 1156, 1454
1505, 1511, 1791 t/m 1797
2023, 3133, 3197 t/m 3199, 3999
4761, 4782, 4791, 4877 t/m 4879
6598, 7511, 7514,8446 t/m 8448
8466, 8471, 8501, 8881 t/m 8885
8891 t/m 8897, 9161 t/m 9164, 9166

We insist on high standards and select climate protection projects based on both their environmental and social benefits. With DHL Express GoGreen climate neutral service we can help offset our greenhouse gas logistics emissions through investments in internationally recognized climate protection projects.

The emission calculation and offsetting of greenhouse gas emissions are verified by the Swiss-based auditor Société Générale de Surveillance SA (SGS). This happens in accordance with the global, cross-industry “GHG Protocol for Products” standard, the European Standard EN 16258 and ISO 14064 standards.

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