How can I track my order?

You can check the status of your order on your account page. When your order has been put together, the status will change to 'completed'. You'll then receive a shipment confirmation with a track & trace code. You can track your package by filling in your code on In many countries, UPS allows you to change the delivery address after the first delivery attempt. You can check if this is possible for your region on the UPS website.

What happens if no one is present to receive the delivery?

UPS will try to deliver your package once. If possible, the UPS courier will deliver the package to one of your neighbours. After the first attempt to deliver your package fails, UPS will leave it at your nearest UPS / Kiala point. Your package will be held there for a period of 14 days.

What are the delivery costs?

The delivery costs for your order are: € 4.95
Delivery is free for all orders above € 50. If you subscribe to our newsletter, you'll always enjoy free delivery.
Delivery prices may vary during promotions and offers.

What is the delivery time?

The delivery time is 1-2 working days. Please be aware that dispatch may take longer during SALE.

Can I choose a delivery address abroad?

No, deliveries abroad are not available at this time. This is also not possible for store deliveries. The delivery address must be in the same country as the Online Store in question.

Where can I receive my order?

Your order can be delivered to an Access Point / Kiala Point where you can collect it.
Click here to find your closest UPS Access point.

We can also deliver your orders to your office, home or any one of the following G-Star stores:

G-Star RAW Store Almere
G-Star RAW Store Amsterdam PC Hooftstraat
G-Star RAW Store Amsterdam Rokin
G-Star RAW Store Arnhem
G-Star RAW Store Breda
G-Star RAW Store Den Bosch
G-Star RAW Store Den Haag
G-Star RAW Store Eindhoven
G-Star RAW Store Enschede
G-Star RAW Store Groningen
G-Star RAW Store Haarlem
G-Star RAW Store Leiden
G-Star RAW Store Leeuwarden
G-Star RAW Store Maastricht
G-Star RAW Store Nijmegen
G-Star RAW Store Rotterdam Alexandrium
G-Star RAW Store Rotterdam Lijnbaan
G-Star RAW Store Rotterdam Meent
G-Star RAW Store Utrecht
G-Star RAW Store Zwolle

G-Star RAW Women Store Alkmaar
G-Star RAW Women Store Amersfoort
G-Star RAW Women Store Amstelveen
G-Star RAW Women Store Amsterdam
G-Star RAW Women Store Utrecht

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