How can I track my order?

You can check the status of your order on your account page. When your order has been fully processed, the status will change to 'completed'. When the package is on your way, you will receive a shipping confirmation with a tracking link of that shipment.

Please note that the tracking link is only activated the moment the courier has received the package.

What happens if no one is present to receive the delivery?

Sagawa Express Co., Ltd. will leave an "Attempted Delivery Notice." to your post, so please contact the contact information provided and request a redelivery. Your package will be held at Sagawa for a period of 14 days, if you fail to receive your package within this period your package will return to us. In that case, we will process it accordingly. We will not accept re-shipment after processing, so please contact us as soon as possible.

What are the delivery costs?

Shipping costs are¥1500.
Shipping is free on orders above ¥10,000. If you subscribe to our newsletter, you'll always enjoy free delivery.

What is the delivery time?

The delivery time is 1-3 working days if we have stock in Japan.
If the item will be delivered from the Netherlands, it will take 5-7 working days.

Please be aware that dispatch may take longer during sales.

Can I choose a delivery address abroad?

No, at this time it is not possible to place orders from abroad. This is also not possible for store deliveries. The delivery address must be in the same country as the Online Store in question.

Where can I receive my order?

Your order can be delivered to an Access Point where you can collect it.

We can also deliver your orders to your office, home or any one of the following G-Star stores

G-Star RAW Store Fukuoka
G-Star RAW Store Kyoto
G-Star RAW Store Nagoya Sakae
G-Star RAW Store Osaka Horie
G-Star RAW Store Osaka LaLaport EXPOCITY
G-Star RAW Store Osaka Namba Parks
G-Star RAW Store Osaka Umeda
G-Star RAW Store Tokyo Futako Tamagawa RISE S.C.
G-Star RAW Store Tokyo Ginza
G-Star RAW Store Tokyo Omotesando Hills
G-Star RAW Store Tokyo Shibuya
G-Star RAW Store Yokohama
G-Star RAW Store LaLaport Shin Misato
G-Star RAW Store Hakate AMU
G-Star RAW Store Sapporo PARCO
G-Star RAW Store Kobe
G-Star RAW Store Osaka Lucua
G-Star RAW Store Lalaport Nagoya
G-Star RAW Store Hiroshima PARCO

Unfortunately we do not do deliveries to Guernsey and Jersey at the moment.

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