- What is the delivery time?
Since we have multiple warehouses, the shipping time depends on the closest location of the product. The delivery time is 1-3 working days if we have stock in Japan. If the item will be delivered from the Netherlands, it will take 5-7 working days.
Please be aware that dispatch may take longer during sales.
- What are the delivery costs?
If you subscribe to our newsletter, you'll always enjoy free delivery. Shipping is also free on orders above ￥10,000. Otherwise, shipping costs are￥1500.
- Will I receive a tracking number?
Yes, when the package is on its way, you will receive a shipping confirmation with a tracking link of that shipment.
Please note that the tracking link is only activated at the moment the courier has received the package.
- What happens if no one is present to receive the delivery?
Sagawa Express Co., Ltd. will leave an "Attempted Delivery Notice." to your post, so please contact the contact information provided and request a redelivery. Your package will be held at Sagawa for a period of 14 days, if you fail to receive your package within this period your package will return to us. In that case, we will process it accordingly.
We will not accept re-shipment after processing, so please contact us as soon as possible.
- Where can I receive my order? Is it possible to receive the order in a G-Star Raw store?
We can deliver your order to your office, home, access point or any one of the following G-Star stores:
G-Star RAW Store Fukuoka
G-Star RAW Store Kyoto
G-Star RAW Store Nagoya Sakae
G-Star RAW Store Osaka Horie G-Star RAW Store Osaka LaLaport EXPOCITY
G-Star RAW Store Osaka Namba Parks
G-Star RAW Store Osaka Umeda
G-Star RAW Store Tokyo Futako Tamagawa
G-Star RAW Store Tokyo Ginza
G-Star RAW Store Tokyo Omotesando Hills
G-Star RAW Store Tokyo Shibuya
G-Star RAW Store Yokohama
G-Star RAW Store LaLaport Shin Misato
G-Star RAW Store Hakate AMU
G-Star RAW Store Sapporo PARCO
G-Star RAW Store Kobe
G-Star RAW Store Osaka Lucua
G-Star RAW Store Lalaport Nagoya
- Can I choose a delivery address abroad?
No, at this time it is not possible to place orders from abroad. This is also not possible for store deliveries. The delivery address must be in the same country as the Online Store in question.