How can I track my order?

You can check the status of your order on your account page. When your order has been put together, the status will change to 'completed'. You'll then receive a shipment confirmation with a track & trace code. You can track your package by filling in your code on In many regions, Sagawa allows you to change the delivery address after the first delivery attempt. You can check if this is possible for your region on the Sagawa website.

What happens if no one is present to receive the delivery?

Sagawa will try to deliver your package three times. If possible, the Sagawa courier will deliver the package to one of your neighbours. If the third attempt to deliver your package fails, Sagawa will leave it at your nearest Sagawa point. Your package will be held there for a period of 14 days.

What are the delivery costs?

Shipping costs are¥1500.
Shipping is free on orders above ¥10,000. If you subscribe to our newsletter, you'll always enjoy free delivery.

During times of promotion shipping costs may vary.

What is the delivery time?

The delivery time is 1-3 working days if we have stock in Japan. If the item will be delivered from the Netherlands, it will take 5-7 working days.

Please be aware that dispatch may take longer during SALE.

Can I choose a delivery address abroad?

No, deliveries abroad are not available at this time. This is also not possible for store deliveries. The delivery address must be in the same country as the Online Store in question.

Where can I receive my order?

Your order can be delivered to an Access Point where you can collect it.

We can also deliver your orders to your office, home or any one of the following G-Star stores

G-Star RAW Store Fukuoka
G-Star RAW Store Kashiwa Takashimaya Station Mall
G-Star RAW Store Kyoto
G-Star RAW Store Nagoya Mozo
G-Star RAW Store Nagoya Sakae
G-Star RAW Store Osaka Horie
G-Star RAW Store Osaka LaLaport EXPOCITY
G-Star RAW Store Osaka Namba Parks
G-Star RAW Store Osaka Umeda
G-Star RAW Store Osaka Umeda E-ma
G-Star RAW Store Tokyo Futako Tamakawa RISE S.C.
G-Star RAW Store Tokyo Ginza
G-Star RAW Store Tokyo Hankyu
G-Star RAW Store Tokyo Omotesando Hills
G-Star RAW Store Tokyo Shibuya
G-Star RAW Store Yokohama Queen's East
G-Star RAW Store LaLaport Shin Misato

Unfortunately we do not do deliveries to Guernsey and Jersey at the moment.

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