Delivery

How can I track my order?

There are two ways to check the status of your order:

• In your G-Star account: When you log in at G-Star.com and go to “My Account” and then “My orders” you can check the status of the shipment of your order.
When your order has been fully processed, the status will show as “completed”.
Once the order has been shipped the status says “shipped” and a link with the T&T number will appear under the status.
When you click on the link, you will be forwarded to the site of the responsible courier and the tracking info of your order will appear.
Please note that the tracking link is only activated the moment the courier has received the package.

• E-mail: When the package has been shipped out you will receive a shipping confirmation by e-mail with a tracking link of the shipment.
When you click on the link, you will be forwarded to the site of the responsible courier and the tracking info of your order will appear.
Please note that the tracking link is only activated the moment the courier has received the package.

What happens if no one is present to receive the delivery?

Sagawa will try to deliver your package three times. If possible, the Sagawa courier will deliver the package to one of your neighbours. If the third attempt to deliver your package fails, Sagawa will leave it at your nearest Sagawa point. Your package will be held there for a period of 14 days.

What are the delivery costs?

Shipping costs are¥1500.
Shipping is free on orders above ¥10,000. If you subscribe to our newsletter, you'll always enjoy free delivery.

During times of promotion shipping costs may vary.

What is the delivery time?

The delivery time is 1-3 working days if we have stock in Japan.
If the item will be delivered from the Netherlands, it will take 5-7 working days.


Can I choose a delivery address abroad?

No, at this time it is not possible to place orders from abroad. This is also not possible for store deliveries. The delivery address must be in the same country as the Online Store in question.

Where can I receive my order?

Your order can be delivered to an Access Point where you can collect it.

We can also deliver your orders to your office, home or any one of the following G-Star stores

G-Star RAW Store Fukuoka
G-Star RAW Store Kyoto
G-Star RAW Store Nagoya Sakae
G-Star RAW Store Osaka Horie
G-Star RAW Store Osaka LaLaport EXPOCITY
G-Star RAW Store Osaka Namba Parks
G-Star RAW Store Osaka Umeda
G-Star RAW Store Tokyo Futako Tamagawa RISE S.C.
G-Star RAW Store Tokyo Ginza
G-Star RAW Store Tokyo Omotesando Hills
G-Star RAW Store Tokyo Shibuya
G-Star RAW Store Yokohama
G-Star RAW Store LaLaport Shin Misato
G-Star RAW Store Hakate AMU
G-Star RAW Store Sapporo PARCO
G-Star RAW Store Kobe
G-Star RAW Store Osaka Lucua
G-Star RAW Store Lalaport Nagoya
G-Star RAW Store Hiroshima PARCO

Unfortunately we do not do deliveries to Guernsey and Jersey at the moment.

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CAN'T FIND WHAT YOU ARE LOOKING FOR?

Reach us

service.jp@g-star.com

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