- Which payment methods are available?
You can pay with the following credit cards: JCB / DINERS / VISA / Mastercard / American Express.
We also offer payment via Paypal.
- Can I pay in installments?
At this moment it is not possible to pay for your purchase in installments directly from G-Star.com. For some credit card companies it is possible to pay in installments. Please contact your credit card company for more information.
- Where can I fill in my voucher code?
Clicking on Shopping cart will open a page containing an overview of your order. Under your item(s), you'll find the text 'Do you have a voucher code?'. Click here to enter the code.
- Terms and conditions use of discount voucher codes.
One discount voucher code exchangeable per order
Possibly not applicable on sale items
For vouchers exchanged from loyalty points. A replacement voucher is only generated once after an order on which a voucher code with an absolute amount was used was returned or cancelled.
When a discount voucher code value is higher than the order value no new discount voucher code is generated for the rest amount
- Will I receive an invoice of my order?
Yes, you will receive the invoice after your whole order is processed. We will update you by e-mail. In this e-mail the invoice is attached as part of our sustainability contribution
- Is there a maximum order amount?
There may be a maximum amount, depending on the payment method you choose. There is no limit to the order amount for credit card payments on G-Star.com. For PayPal it is around JPY 1,000,000.
- Is it safe to pay online at G-Star?
Like most trustworthy websites, we use SSL technology (Secure Socket Layer) to protect your personal information when it's being sent over the Internet. SSL is the standard for payments over the Internet and is supported by Chrome, Firefox, Microsoft Internet Explorer, Safari and other popular browsers. We use this technology to encrypt sensitive information before it is sent over the Internet. SSL technology prevents your information from being accessed when you are submitting it.
When you pay with a credit card, we will first make a pre-authorisation of the purchase cost on your card (please note: this is a temporary hold and not an actual charge on your credit card). When your order is sent, the final purchase cost will be charged to your credit card. When the order is canceled, the hold will be removed from the credit card within a few business days (this will depend on your bank). For questions about the pre-authorisation, please contact your bank.
- How does a payment with PayPal work?
When selecting PayPal at the checkout you will be asked to log in to your account to confirm the payment.