Per acquistare i nostri prodotti, fai semplicemente clic su “Aggiungi al carrello”. Per completare l’ordine, fai clic sul carrello in alto a destra della schermata. Verrai indirizzato alla pagina per il pagamento, dove potrai fornire i tuoi indirizzi di fatturazione e spedizione e scegliere il metodo di pagamento che preferisci.

Gli ordini vengono preparati per il trasporto quasi immediatamente dopo il pagamento e l’invio. Se l’ordine risulta “completato”, non sarà più possibile modificare l’ordine. Se lo desideri, puoi restituire l’intero ordine o qualsiasi articolo seguendo la procedura di reso.

Se stai avendo problemi con l’accesso al tuo account, controlla il tipo di errore indicato. L’errore più frequente consiste nella digitazione errata dell’indirizzo e-mail o della password. Puoi sempre scegliere di creare una nuova password.

Sì. Durante il checkout puoi selezionare “Aggiungi un nuovo indirizzo” e fornire un indirizzo diverso dall’indirizzo di fatturazione.

Per trovare la tua taglia, controlla l’etichetta di un articolo G-Star che possiedi già. Se è la prima volta che acquisti da G-Star, consulta la “Guida alle taglie” nella pagina del prodotto per scegliere una taglia in base alle misure.

Fai clic su “Account personale” in alto a destra. Scegli “Crea account”.

Yes. We will send you a confirmation e-mail after receiving your order. If you think that money has been taken from your bank account and you have not received a confirmation e-mail, then please check your spam folder. If you have created an account, your order will also be visible on your account page.

We always aim to ship your order within 24 hours after purchase. Tracking information will be shared with you via email. There are two easy ways to track your order status:

Option 1: Click on “Track my order” You need to fill in your zip code and your order number

Option 2: If you have a G-Star account, please log in to your G-Star account and navigate to “View my orders” You will be able to view your order history and see the tracking information for each order.

NOTE: Orders that are placed as guest can only be tracked via “option 1”

In case you still need assistance, please contact customer service.

In most cases, your order was canceled because your payment was not successfully processed, your delivery address was incomplete, or the item you ordered is out of stock.

Please refer to the cancelation confirmation email you received for the cancel reason. You can also get in touch with our customer service team who can assist you in placing a new order, so you don’t miss on your favorite denim styles.

We always aim to ship your order within 24 hours after purchase. Tracking information will be shared with you via email. There are two easy ways to track your order status:

Option 1: Click on “Track my order” You need to fill in your zip code and your order number

Option 2: If you have a G-Star account, please log in to your G-Star account and navigate to “View my orders” You will be able to view your order history and see the tracking information for each order.

NOTE: Orders that are placed as guest can only be tracked via “option 1”

In case you still need assistance, please contact customer service.

In general, your order will be either left at your front door when it is safe to do so, sent to a pick-up location near your address, or it will be returned to G-STAR as undeliverable.

In each case, you will be able to view the delivery status via the carrier portal or “where is my order”.

We offer the following delivery options: Home delivery, DHL Express, and delivery to a Pickup Point

For home delivery:

- Standard delivery with DHL Parcel

- Shipping costs for home deliveries and deliveries to pickup points are 5.95 EUR.

Standard free shipping for orders above 50 EUR or, if you subscribe to our newsletter, you will enjoy standard free delivery. The delivery estimation time is 6 – 8 working days from the moment you place the order on G-Star.com.

For pickup point delivery:

- Collect at DHL Service Point

For DHL Express delivery:

- Shipping costs for DHL Express are 9.95 EUR. Delivery time is 1 – 4 working days.

We are happy to assist you. If your order is marked as delivered but you are still missing your G-STAR item(s); please follow the below steps:

Step 1: Check if you received two or more shipping confirmations for the same order. This means that you will receive multiple packages separately. Make sure that you check each track and trace information for each of the item(s)

Step 2: Make sure that the delivery address shown in the carrier portal matches your delivery address; some carriers will deliver your parcel(s) to neighbors or a pick-up location 

Step 3: If your order still shows delivered but you were not able to locate it, please contact customer service

The delivery time is 1-2 working days. Please be aware that dispatch may take 2-4 days during sales.

Once your order is placed, we are be able to modify your delivery address within 4 hours. We recommend that you contact our customer service via phone or chat in order to quickly assist you.

In case you receive a wrong, damaged or defective item, you can immediately return your item free of charge and place a new order.

You can use the following payment options to pay for your online purchase: 

American express

Master card

Visa

PayPal

Apple Pay

Your digital invoice is always shared with you digitally to your email address once your order is fully shipped.  The invoice is attached to the e-mail. Providing the invoice digitally is part of our sustainability contribution. 

Do you want to know more about how G-Star contributes to sustainability? Please check our sustainability projects for more information.

You are charged for your order once it has been shipped.

Please be informed that we will place an initial authorization for the total amount of your order immediately after you place the order. This is a temporary hold on funds that will automatically drop off within a few days.

Note: If your order includes multiple shipments and deliveries, you will see a charge for each item as it gets shipped.

Payments on G-Star.com are perfectly secure. All information that you share with us linked to your payment are protected and encrypted by SSL (Secure Sockets Layer) protocol. We have no access to your bank details, they are transferred in a coded and secure way to our bank. 

For information about our product authenticity and reports of fraudulent websites, please visit brand protection

Authorities can contact our partner in case of any questions: https://www.react.org/contact/

If you have a valid store gift card you can contact our customer service. Our team will convert your store gift card into an online voucher.

You will be able to enter your voucher code once you are in the shopping bag page. Under the product image you will be able to add your voucher code and then click on “Apply”

Voucher terms and conditions:

Vouchers can’t be applied on sale items unless stated otherwise 

Vouchers can only be applied on selected items unless stated otherwise.

Vouchers cannot be applied on previously placed orders. There might be a maximum/minimum order value when you want to apply a voucher code.

An order on which a voucher was applied must be fully returned or canceled to get a replacement voucher. 

Vouchers are not transferable or redeemable for cash or credit.

That's right, students can benefit from 20% discount - and it couldn't be easier.

For instant access to this discount simply join now and verify your student status with UNiDAYS.

All G-Star purchases have a 60-day return policy and must be returned in the country of purchase. 

Please don’t take tags and/or labels off

The product must be unused and not damaged

Returning underwear and/or face mask is not accepted

You refund will always be issued back to your original payment method.

Once we receive and process your return in our warehouse, it will take up to 5 days for the refunded amount to be available back to your original payment method. 

You can generally expect to receive your refund within 8-10 days after you hand your parcel to the carrier or a drop-off location.

NOTE: Please allow an extra 3 days during sales and high season periods (e.g.: Black Friday, Cyber Monday, Christmas and New Year).

The Refund time frame depends on the following factors:

Carrier, processing time at the warehouse and your payment method

Once we receive and process your return in our warehouse, it will take up to 5 days for the refunded amount to be available back to your original payment method. You can generally expect to receive your refund within 8-10 days after you hand your parcel to the carrier or a drop-off location.

NOTE: Please allow an extra 3 days during sales and high season periods (e.g.: Black Friday, Cyber Monday,Christmas and New Year).

Klarna: After receiving your return confirmation we advise you to reach out to Klarna directly for refund status and refund timeframe.

We are helping you to return your order - to receive a new return label, please contact our customer service. 

Returning your G-Star.com purchase within 60 day return policy is always free of charge.

You can change your personal details in your G-Star account. After login, go to 'My account' to change your personal information.

Click on "Privacy Policy" at the bottom of each page.

You will find all the current vacancies by clicking on "Careers" at the bottom of each page.

Raw denim is the purest form of denim, carefully constructed to last a lifetime. It doesn’t have any additional treatments or washes added during the production process. This means less water and harmful chemicals are used, creating a more sustainable fabric that has been made to last.

All items on the website that have a lifetime warranty label/stamp.

Please use the store finder to find a certified tailor near you. If there is no service in your area, please contact customer service or a G-Star store near you.

You can join us and stay up to date with latest news and offers here.

You get a one-time 10% off (SALE items excluded)

Welcome to G-STAR family!

Vouchers can’t be applied on sale items unless stated otherwise.

Vouchers can only be applied on selected items unless stated otherwise.

Vouchers cannot be applied on previously placed orders.

There might be a maximum/minimum order value when you want to apply a voucher code.

An order on which a voucher was applied must be fully returned or canceled in order to get a replacement voucher.

Vouchers are not transferable or redeemable for cash or credit.

Bitte beachten Sie, dass unsere Richtlinie keine Preisanpassung enthält. Wenn jedoch der von Ihnen erworbene Artikel weiterhin in derselben Größe und Farbe verfügbar ist und der Rabatt jetzt gilt, haben Sie die Möglichkeit, Ihre Bestellung zurückzugeben: Sie können innerhalb von 60 Tagen nach Ihrem Kauf eine Rücksendung initiieren und dann eine neue Bestellung zum ermäßigten Preis aufgeben.

Der CLUB-G bietet unseren Abonnenten und Abonnentinnen ein speziell zusammengestelltes Vorteilspaket. Dazu gehören nicht nur Sondergutscheine, Aktionen und Early Access zum Sale, sondern auch G-Star-Experiences, Veranstaltungen, Geschenke, Verlosungen, Dienstleistungen und Produkte, exklusiv für Abonnenten und Abonnentinnen. Wenn du den CLUB-G/Newsletter abonniert hast, bekommst du die auf dich zugeschnittenen Vorteile direkt in deinen Posteingang.

Melde dich einfach hier für die E-Mail-Nachrichten von G-Star an und wir versorgen dich mit maßgeschneiderten Angeboten und Überraschungen von CLUB-G.

Klicke auf „Abmelden“, das am Ende jeder E-Mail von CLUB-G steht.

Um dich mit persönlichen Geschenken, Gewinnspielen, exklusiven Events und Dienstleistungen verwöhnen zu können, müssen deine Einkäufe in den offiziellen Stores, auf g-star.com oder in der G-Star App miteinander verknüpft werden.

Du brauchst keine Karte oder Ausweis. Um deinen Kauf mit dem CLUB-G-Profil zu verknüpfen, reicht die Eingabe der E-Mail aus.

CLUB-G ist ab dem 1. November für Abonnentinnen und Abonnenten in den Niederlanden, Belgien, Deutschland, Frankreich, Großbritannien, den USA und Kanada verfügbar.

CLUB-G startet ab Oktober in NL, DE, US, BE, FR, UK und CAN. Und ab November in AU und SA. Die übrigen Märkte kommen im Dezember.

Du kannst dein CLUB-G-Profil in den offiziellen Stores/Markengeschäften und auf g-star.com oder in der G-Star App in den teilnehmenden Ländern verwenden.

Wenn du Artikel von G-Star in anderen Ländern als den teilnehmenden Ländern erwirbst, werden diese nicht in deinem Konto registriert.

Käufe von G-Star-Produkten bei unseren Partnern, wie z.B. Kaufhäusern, Online-Shops (Amazon, Zalando, etc.) und Shop-in-Shops, werden nicht in deinem Konto registriert.

Das klassische Punktesammeln ist vorbei. Wenn du jedoch deine Einkäufe in den offiziellen Stores/Markengeschäften, auf g-star.com oder in der G-Star App miteinander verknüpfst, können wir dir noch mehr persönliche Vorteile bieten.

Um noch mehr aus deiner Mitgliedschaft herauszuholen, verknüpfe deine Einkäufe mit deinem Konto, lies unsere E-Mails und nimm an den CLUB-G-Aktionen teil. Melde dich zum Beispiel für exklusive Gewinnspiele an oder nimm an CLUB-G-Veranstaltungen teil.

Du erhältst von uns monatlich eine E-Mail mit den aktuellen Vorteilen nur für dich.

Yes, offers and surprises can be used in branded/official G-Star stores. Offers may differ online and in store.

No, benefits cannot be exchanged for money.

Offers or surprises cannot be passed on to other subscribers

Yes, we value our loyal customers and we will curate your personalised set of benefits based on your order history.

Rules of promotions and coupons may vary. We will inform you about exclusions and restrictions in the email with exact personal offer

The monthly benefits are updated every month and it is not guaranteed that you will have the same benefits available for the upcoming period. Link your purchases made in official/ branded stores and on g-star.com or G-Star mobile app, and we will be able to offer to you more personal benefits.

In CLUB-G you don't need to collect stars to get access to the benefits. You only need to sign up to Newsletter/CLUB-G and we will surprize you with benefits personally curated for you.

You can still collect stars and achieve new levels in RAW Rewards. All your stars and levels are valid for now and you can see it in the private account on g-star.com and G-Star Mobile app.

RAW Rewards will be gradually phased out. For now you keep your stars and levels. You are also transferred to CLUB-G and will get access to exclusive benefits. Every month we will update you through email on your monthly CLUB-G benefits that apply to you. Don't miss out, and keep a close eye on your mailbox.

We will inform you about the date separately. Keep a close eye on your mailbox.

We found out that collecting stars and levels are complicated for many of the RAW Rewards members. Based on that feedback we created a new set of exclusive benefits for our subscribers. We also made it easier to access, you don’t need to collect stars and sort out complicated levels anymore. Instead, we will get all the work done for you and will let you know what benefits you get access to based on your behaviour and data provided. Check out more about the new benefits here (link to the new personalised benefits page).