Delivery

How can I track my order?

You can check the status of your order in your own G-Star account. When your order has been fully processed, the status will change to 'completed'. When the package is on your way, you'll receive a shipping confirmation with a tracking link of that shipment. 
Please note the tracking link is only activated the moment the carrier has received the package.

What happens if no one is present to receive the delivery?

DHL delivers your package from Monday to Saturday. If you are not at home on delivery, you will find an absence message in your mailbox indicating where you can pick up the package. You can also have the shipment delivered to the same address a second time. 

What are the delivery costs?

The delivery costs for your order are: € 4.95.

Delivery is free for all orders above € 50. If you subscribe to our newsletter, you'll always enjoy free delivery.

Delivery prices may vary during promotions and offers.

What is the delivery time?

The delivery time is 2 working days. 
Please be aware that dispatch may take longer during SALE.

Can I choose a delivery address abroad?

No, deliveries abroad are not available at this time. This is also not possible for store deliveries. The delivery address must be in the same country as the Online Store in question.

Where can I receive my order?

You can have your order delivered in three ways.

1) You can pick up your order at selected G-Star stores.

G-Star RAW Store Aachen
G-Star RAW Store Augsburg
G-Star RAW Store Berlin Alexa
G-Star RAW Store Berlin Gropius Passagen
G-Star RAW Store Berlin Kudamm
G-Star RAW Store Berlin Leipzigerplatz 
G-Star RAW Store Berlin Oranienburger 
G-Star RAW Store Berlin Potsdamer Platz 
G-Star RAW Store Berlin Steglitz 
G-Star RAW Store Bielefeld 
G-Star RAW Store Bochum Huestraße 
G-Star RAW Store Bochum Ruhr Park 
G-Star RAW Store Bonn 
G-Star RAW Store Braunschweig 
G-Star RAW Store Chemnitz 
G-Star RAW Store Dortmund Thier Galerie 
G-Star RAW Store Dortmund Westenhellweg
G-Star RAW Store Dresden Altmarkt 
G-Star RAW Store Dresden Elbe Park 
G-Star RAW Store Düsseldorf Kasernenstr 
G-Star RAW Store Erfurt 
G-Star RAW Store Essen 
G-Star RAW Store Frankfurt MTZ 
G-Star RAW Store Freiburg Munsterplatz 
G-Star RAW Store Hamburg Bergstrasse 
G-Star RAW Store Hannover 
G-Star RAW Store Kassel 
G-Star RAW Store Kiel 
G-Star RAW Store Koblenz 
G-Star RAW Store Köln 
G-Star RAW Store Konstanz 
G-Star RAW Store Leipzig Hoefe an Brühl 
G-Star RAW Store Leipzig Nova Eventis 
G-Star RAW Store Lubeck
G-Star RAW Store Moenchengladbach 
G-Star RAW Store München Olympia 
G-Star RAW Store München Sendlinger 
G-Star RAW Store München Weinstrasse
G-Star RAW Store Münster 
G-Star RAW Store Nürnberg 
G-Star RAW Store Oberhausen 
G-Star RAW Store Oldenburg 
G-Star RAW Store Paderborn 
G-Star RAW Store Rosenheim 
G-Star RAW Store Rostock
G-Star RAW Store Siegburg 
G-Star RAW Store Siegen 
G-Star RAW Store Sindelfingen 
G-Star RAW Store Stuttgart 
G-Star RAW Store Weiterstadt 
G-Star RAW Store Wiesbaden 
G-Star RAW Store Wildau 

You will receive a pick-up confirmation the moment your order has arrived in the store.

 

2) You can pick up your order at one of the DHL Packstations. Click here to find your closest DHL Packstation. You receive a notification by sms or by e-mail when your order has arrived and ready to be picked up. Your order will be kept for 7 days before it will be returned back to our distribution center.

 

3) Or you can ship your order to your home, office or any other  address (no P.O. boxes) within Germany

You can have your order delivered in three ways.
1) You can pick up your order at selected G-Star stores: 
G-Star RAW Store Aachen
G-Star RAW Store Augsburg
G-Star RAW Store Berlin Alexa
G-Star RAW Store Berlin Gropius Passagen
G-Star RAW Store Berlin Kudamm
G-Star RAW Store Berlin Leipzigerplatz 
G-Star RAW Store Berlin Oranienburger 
G-Star RAW Store Berlin Potsdamer Platz 
G-Star RAW Store Berlin Steglitz 
G-Star RAW Store Bielefeld 
G-Star RAW Store Bochum Huestraße “
G-Star RAW Store Bochum Ruhr Park 
G-Star RAW Store Bonn 
G-Star RAW Store Braunschweig 
G-Star RAW Store Chemnitz 
G-Star RAW Store Dortmund Thier Galerie 
G-Star RAW Store Dortmund Westenhellweg
G-Star RAW Store Dresden Altmarkt 
G-Star RAW Store Dresden Elbe Park 
G-Star RAW Store Düsseldorf Kasernenstr 
G-Star RAW Store Erfurt 
G-Star RAW Store Essen 
G-Star RAW Store Frankfurt MTZ 
G-Star RAW Store Freiburg Munsterplatz 
G-Star RAW Store Hamburg Bergstrasse 
G-Star RAW Store Hannover 
G-Star RAW Store Kassel 
G-Star RAW Store Kiel 
G-Star RAW Store Koblenz 
G-Star RAW Store Köln 
G-Star RAW Store Konstanz 
G-Star RAW Store Leipzig Hoefe an Brühl 
G-Star RAW Store Leipzig Nova Eventis 
G-Star RAW Store Lubeck
G-Star RAW Store Moenchengladbach 
G-Star RAW Store München Olympia 
G-Star RAW Store München Sendlinger 
G-Star RAW Store München Weinstrasse
G-Star RAW Store Münster 
G-Star RAW Store Nürnberg 
G-Star RAW Store Oberhausen 
G-Star RAW Store Oldenburg 
G-Star RAW Store Paderborn 
G-Star RAW Store Rosenheim 
G-Star RAW Store Rostock
G-Star RAW Store Siegburg 
G-Star RAW Store Siegen 
G-Star RAW Store Sindelfingen 
G-Star RAW Store Stuttgart 
G-Star RAW Store Weiterstadt 
G-Star RAW Store Wiesbaden 
G-Star RAW Store Wildau 
You will receive a pick-up confirmation the moment your order has arrived in the store.
2) You can pick up your order at one of the UPS Service Points. Click here to find your closest UPS Service Point. 
3) Or you can ship your order to your home, office or another address (no P.O. boxes) within Germany.

Unfortunately we do not do deliveries to Guernsey and Jersey at the moment.

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0800-3300559

service.de@g-star.com

Mon-Fri 09.00-20.00 | Sat 10.00-14.00

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