Delivery

How can I track my order?

You can check the status of your order on your account page. When your order has been put together, the status will change to 'completed'. You'll then receive a shipment confirmation with a track & trace code. You can track your package by filling in your code on www.ups.com. In many countries, UPS allows you to change the delivery address after the first delivery attempt. You can check if this is possible for your region on the UPS website.

What happens if no one is present to receive the delivery?

UPS will try to deliver your package once. If possible, the UPS courier will deliver the package to one of your neighbours. After the first attempt to deliver your package fails, UPS will leave it at your nearest UPS / Kiala point. Your package will be held there for a period of 14 days.

What are the delivery costs?

The delivery costs for your order are: € 4.95.

Delivery is free for all orders above € 50. If you subscribe to our newsletter, you'll always enjoy free delivery.

Delivery prices may vary during promotions and offers.

What is the delivery time?

Delivery times vary depending on the UPS delivery service you choose:
Standard: 3-5 working days
Fast: 1-3 working days

Can I choose a delivery address abroad?

No, deliveries abroad are not available at this time. This is also not possible for store deliveries. The delivery address must be in the same country as the Online Store in question.

Where can I receive my order?

Orders can be sent to your home or office, or to one of the following G-Star stores:

G-Star RAW Store Aachen
G-Star RAW Store Augsburg
G-Star RAW Store Berlin Alexa
G-Star RAW Store Berlin Gropius Passagen
G-Star RAW Store Berlin Kudamm
G-Star RAW Store Berlin Leipzigerplatz 
G-Star RAW Store Berlin Oranienburger 
G-Star RAW Store Berlin Potsdamer Platz 
G-Star RAW Store Berlin Steglitz 
G-Star RAW Store Bielefeld 
G-Star RAW Store Bochum Huestraße 
G-Star RAW Store Bochum Ruhr Park 
G-Star RAW Store Bonn 
G-Star RAW Store Braunschweig 
G-Star RAW Store Chemnitz 
G-Star RAW Store Dortmund Thier Galerie 
G-Star RAW Store Dortmund Westenhellweg
G-Star RAW Store Dresden Altmarkt 
G-Star RAW Store Dresden Elbe Park 
G-Star RAW Store Düsseldorf Kasernenstr 
G-Star RAW Store Erfurt 
G-Star RAW Store Essen 
G-Star RAW Store Frankfurt MTZ 
G-Star RAW Store Freiburg Munsterplatz 
G-Star RAW Store Hamburg Bergstrasse 
G-Star RAW Store Hannover 
G-Star RAW Store Kassel 
G-Star RAW Store Kiel 
G-Star RAW Store Koblenz 
G-Star RAW Store Köln 
G-Star RAW Store Konstanz 
G-Star RAW Store Leipzig Hoefe an Brühl 
G-Star RAW Store Leipzig Nova Eventis 
G-Star RAW Store Lubeck
G-Star RAW Store Magdeburg 
G-Star RAW Store Moenchengladbach 
G-Star RAW Store München Olympia 
G-Star RAW Store München Sendlinger 
G-Star RAW Store München Weinstrasse
G-Star RAW Store Münster 
G-Star RAW Store Nürnberg 
G-Star RAW Store Oberhausen 
G-Star RAW Store Oldenburg 
G-Star RAW Store Paderborn 
G-Star RAW Store Rosenheim 
G-Star RAW Store Rostock
G-Star RAW Store Siegburg 
G-Star RAW Store Siegen 
G-Star RAW Store Sindelfingen 
G-Star RAW Store Stuttgart 
G-Star RAW Store Weiterstadt 
G-Star RAW Store Wiesbaden 
G-Star RAW Store Wildau 

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Reach us

0800-3300559

service.de@g-star.com

Mon-Fri 09.00-20.00 | Sat 10.00-14.00

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