Returns

How can I return my order?

You can return an article up to 30 days after receiving it.

The items you wish to return must not be worn or washed. You may try the items on to see whether they fit or meet your expectations but, if you intend returning them, please ensure that any items of clothing do not pick up unpleasant odours. We check all returned clothing for stains and odours.

Make sure you wrap the items, with their original labels, in their original packaging. Fill in the attached Return form and put it in the box with the items you wish to return.

You have three options for returning your order. For more info, see 'What are the return options?'.

Make sure that your package is sent back using Swiss Post. In your package, you'll find a Return label for Swiss Post.
Returning packages using a different courier is at your own risk. If anything should happen to the package, G-Star cannot be held liable.

What are the rules concerning returning items?

Items that have not been worn and that still have the original label and packaging may be returned within 30 days after receiving them. You may try on the items (with the exception of underwear) to see whether they fit and if the model meets your expectations. Underwear may only be returned in its original, unopened packaging. You cannot exchange items. When we receive the return package we will reimburse the amount, using the original payment method, to your account. You'll find all the details concerning our Returns policy on your invoice. Be careful: if you are returning shoes, you must put the original shoe box in another box.

G-Star RAW holds the right to send items back to the customer in case the item looks washed, worn or shows any form of damage that is clearly not a production flaw.

In the exceptional case that item(s) are missing from a returned order G-Star RAW will reimburse the loss. However, G-Star RAW holds the right to decline a refund request in case of frequently repeated irregularities based on the order history of the customer.

What are the return options?

There are two options to return your products.

Return in Swiss Post office. Check https://places.post.ch to find the nearest post office.

In store returns:

G-Star RAW Store Lausanne Les Merciers
G-Star RAW Store Bern Theaterplatz
G-Star RAW Store Luzern Kornmarkt

*It is only possible to exchange items in the same country the order was placed.

Please note: it is not possible to exchange the item directly in the store or get your cash back immediately. Once you have returned the item, the money will be transferred back to your account via the original payment method within 24 hours.

Please note: items bought in the G-Star RAW Outlet store, can not be returned in one of the stores above.

When will I receive my money back?

The amount will be reimbursed to your bank or credit card account within 2-3 weeks of your package being picked up by Swiss Post.

How long does it take to process a return?

From the moment you've returned your order it can take up to a week before we receive your order at our Distribution Centre. We check every returned order. As soon as this check has been made, we order the reimbursement of (a part of) your payment. It can take up to a week for you to receive your reimbursement depending on your payment method (bank, credit card etc.).

Can I return an order if I no longer have the original box?

Yes. Please put the items you want to return in sturdy packaging (cardboard box) so they will not be damaged.

Can I exchange an item for another size?

Unfortunately, we cannot exchange any articles. The purchase amount of all the returned items will be reimbursed as soon as our Distribution Centre has received them. If you wish to exchange any articles, please place a new order.

Will the delivery costs of my returned item(s) be reimbursed?

The delivery costs will only be reimbursed when an entire order is returned. This also applies when you’re a newsletter subscriber.

Can I return my order in a store?

Yes. You can return your item by mail, or to one of the following selected G-Star Stores:

G-Star RAW Store Lausanne Les Merciers
G-Star RAW Store Bern Theaterplatz
G-Star RAW Store Luzern Kornmarkt

Please note: it is not possible to exchange the item directly in the store or get your cash back immediately. Once you have returned the item, the money will be transferred back to your account via the original payment method within 24 hours. The return of articles is for free.
Items bought in the G-Star RAW Outlet store, can not be returned in one of the stores above.

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0800-200307

service.ch@g-star.com

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