We always aim to ship your order within 24 hours after purchase. Tracking information will be shared with you via email. There are two easy ways to track your order status:

Option 1: Click on “Track my order” You need to fill in your zip code and your order number

Option 2: If you have a G-Star account, please log in to your G-Star account and navigate to “View my orders” You will be able to view your order history and see the tracking information for each order.

NOTE: Orders that are placed as guest can only be tracked via “option 1”

In case you still need assistance, please contact customer service.

Once your order is placed, we are able to modify your delivery address within 4 hours. We recommend that you contact our customer service via phone or chat in order to quickly assist you.

We aim to process every order as fast as possible, modifying an address is not always possible. You can also wait for the order to be shipped and contact the carrier to update the delivery address. 

In case you need assistance, please contact our customer service.

USPS will try to deliver your package once. If the attempt to deliver your package fails, USPS will leave it at your nearest USPS point. Your package will be held there for a period of 14 days.

Unfortunately, we cannot exchange any articles. The purchase amount of all the returned items will be reimbursed as soon as our Distribution Centre has received them. If you wish to exchange any articles, please place a new order.

1. Browse the website to find your favorite G-STAR items.
2. Place an item in your shopping cart and click on it on the top right corner.
3. Check and arrange your order. Consider the address, delivery date and delivery method.
4. Finish by paying. This is possible using the payment methods reported at the page footer.
5. You will receive an order confirmation email, at the chosen address immediately after your payment.

Suggestions: If you do not have an account yet, you can create one when ordering. If you have a problem while ordering, clean your browser cookies and try again.

That depends on the shipping status. Please contact our Customer Service Department as soon as possible and have your order number ready. Once your order has been processed, it can no longer be cancelled.

When you have placed and paid for your order, it's prepared for transport almost immediately. As soon as the status of your order is 'completed', you can no longer change your order. If you wish you can return the entire order or any items that you don't want using the return procedure.

If you are experiencing problems trying to log in to the website, please check which error message you are receiving. The most common error is typing in a wrong e-mail address or password. You can always choose to create a new password by clicking on your name in the top right corner and then on "Change password".

Yes. We will send you a confirmation e-mail after receiving your order. If you think that money has been taken from your bank account and you have not received a confirmation e-mail then please check your spam folder. If you have created an account, your order will also be visible on your account page.

Yes, during check-out you can choose to 'Add a new address' where you can enter a different address than the billing address.

To find your size, check the label of a G-Star item that fits you well. If you don't have one, check our 'size guide' on the product page, which converts your body measurements into G-Star clothing sizes.

We always aim to ship your order within 24 hours after purchase. Tracking information will be shared with you via email. There are two easy ways to track your order status:

Option 1: Click on “Track my order” You need to fill in your zip code and your order number

Option 2: If you have a G-Star account, please log in to your G-Star account and navigate to “View my orders” You will be able to view your order history and see the tracking information for each order.

NOTE: Orders that are placed as guest can only be tracked via “option 1”

In case you still need assistance, please contact customer service.

At the bottom of each page, you will find the different payment methods.

Yes, you will receive the invoice after your whole order is processed. We will update you by e-mail. In this e-mail, the invoice is attached as part of our sustainability contribution

• One discount voucher code exchangeable per order
• Possibly not applicable on sale items
• Possibly only applicable on selected items
• Possibly only applicable on orders with a minimum / maximum order value
• A replacement voucher is only generated once after an order on which a voucher code, with an absolute amount was used, was returned or cancelled. 
• When a discount voucher code value is higher than the order value, no new discount voucher code is generated for the rest amount

Like most trustworthy websites, we use SSL technology (Secure Socket Layer) to protect your personal information when it's being sent over the Internet. SSL is the standard for payments over the Internet and is supported by Chrome, Firefox, Microsoft Internet Explorer, Safari and other popular browsers. We use this technology to encrypt sensitive information before it is sent over the Internet. SSL technology prevents your information from being accessed when you are submitting it.

For information about our product authenticity and reports of fraudulent websites, please visit:

www.g-star.com/help-info/brand-protection

Authorities can contact our partner in case of any questions: www.react.org/contact

You will be able to reset your password using our password retrieval page.

You can change your personal details in your G-Star account. After login, go to 'My account' to change your personal information.

You can contact our customer service using our contact page.

All information regarding cookies can be found in our cookie statement page.

Our privacy policy can be found here.

You can change your personal details in your G-Star account. After login, go to 'My account' to change your personal information.

Raw denim is the purest form of denim, carefully constructed to last a lifetime. It doesn’t have any additional treatments or washes added during the production process. This means less water and harmful chemicals are used, creating a more sustainable fabric that has been made to last.

All items on the website that have a lifetime warranty label/stamp.

Please use the store finder to find a certified tailor near you. If there is no service in your area, please contact customer service or a G-Star store near you.

CLUB-G is a set of benefits specially curated for G-Star subscribers. It includes not only special vouchers, promotions, and early access to sales but also exclusive G-Star experiences, events, gifts, giveaways, services, and products. Make sure you are subscribed to CLUB-G/newsletter to get benefits personalised to you into your mailbox.

Simply sign up for G-Star email communications here and we will treat you with CLUB-G personalised offers and surprises.

Click 'unsubscribe' in the bottom part of any email from CLUB-G.

To delight you with personal gifts, giveaways, exclusive events, and services, make sure you link all your purchases made in official/ branded stores and on g-star.com or G-Star mobile app.

No card/ID is needed. Only entering the email is sufficient to link the purchase to the CLUB-G profile.

CLUB-G is available for email subscribers in the Netherlands, Belgium, Germany, France, the UK, the US, Canada from the 1st of November.

CLUB-G will be rolled out in NL, DE,US,BE,FR,UK,CAN in october. AU, SA in november. Rest of markets in december.

You can use your CLUB-G profile in official/ branded stores, and on g-star.com or G-Star mobile app in participating countries.

When you purchase G-Star products in countries other than participating countries, these will not be registered to your account.

Lorsque vous achetez des produits G-Star auprès de nos partenaires (grands magasins, marketplaces du type Amazon, Zalando, etc. et boutiques en ligne autres que G-Star), ces produits ne sont pas enregistrés sur votre compte.

Non, fini la collecte traditionnelle de points. Mais si vous reliez vos achats effectués dans les magasins officiels/de la marque et sur g-star.com ou l'application mobile e G-Star, nous serons en mesure de vous offrir encore plus d'avantages personnalisés.

Pour plus d'avantages, liez les achats éligibles, lisez nos e-mails et participez aux campagnes du CLUB-G. Inscrivez-vous pour des cadeaux exclusifs, participer à des événements du CLUB-G, etc

Chaque mois, nous vous enverrons un e-mail contenant vos avantages mensuels personnalisés.

Oui, les offres et les surprises peuvent être utilisées dans les magasins de la marque/officiels de G-Star. Les offres en ligne peuvent différer de celles en magasin.

Non, les avantages ne peuvent pas être échangés contre de l'argent.

Les offres ou les surprises ne peuvent pas être transmises à d'autres abonnés.

Oui, nos clients fidèles sont récompensés. Nous leur offrons un ensemble d'avantages personnalisés en fonction de leur historique de commandes.

Les règles relatives aux promotions et aux bons d'achat peuvent varier. Nous vous informerons des exclusions et des restrictions dans l'e-mail contenant l'offre personnalisée

Les avantages mensuels sont mis à jour chaque mois et il n'est pas garanti que vous disposerez des mêmes avantages pour la période à venir. Liez vos achats effectués dans les magasins officiels/de la marque et sur g-star.com ou l'application mobile G-Star, et nous pourrons vous offrir plus d'avantages personnalisés.

Dans le CLUB-G, il n'est pas nécessaire de collectionner des étoiles pour avoir accès aux avantages. Il vous suffit de vous inscrire à la newsletter/au CLUB-G et nous vous surprendrons avec des avantages personnellement conçus pour vous.

Vous pouvez toujours collecter des étoiles et atteindre de nouveaux niveaux dans RAW Rewards. Toutes vos étoiles et tous vos niveaux sont valables pour le moment et vous pouvez les voir dans votre compte privé sur g-star.com et dans l'application mobile de G-Star.

Le programme RAW Rewards sera progressivement supprimé. Pour l'instant, vous conservez vos étoiles et vos niveaux. Vous êtes également transféré vers le CLUB-G et aurez accès à des avantages exclusifs. Chaque mois, nous vous informerons par e-mail des avantages du CLUB-G qui vous concernent. Ne manquez pas cette occasion et surveillez de près votre boîte mail.

Nous vous informerons de la date de sa suppression ultérieurement. Surveillez de près votre boîte mail.

Nous avons constaté que la collecte d'étoiles et de niveaux est compliquée pour de nombreux membres de RAW Rewards. C'est pourquoi nous avons créé un nouvel ensemble d'avantages exclusifs pour nos abonnés. Nous l'avons également rendu plus facile d'accès, vous n'avez plus besoin de collecter des étoiles et de parcourir des niveaux compliqués. Avec le CLUB-G, nous ferons tout le travail pour vous et vous indiquerons les avantages auxquels vous avez accès en fonction des données fournies. Pour en savoir plus sur les nouveaux avantages, cliquez ici (lien vers la page des nouveaux avantages personnalisés).