Since sizes and measurements can vary across different categories and styles, we do our best to assist you in finding the right size for you. You can navigate to the product you want to purchase and click on the size chart to determine your size. 

You can also find links to the appropriate size chart on all of our product pages.

You also benefit from a 60-day return policy.

In de meeste gevallen wordt je bestelling geannuleerd omdat je betaling niet verwerkt is, je verzendadres niet volledig is of het bestelde item niet meer op voorraad is.

De reden van de annulering vind je terug in e-mail met de annuleringsbevestiging. Je kunt ook contact opnemen met ons customer service team dat je kan helpen om een nieuwe bestelling te plaatsen zodat je je denim zeker niet mist

Als je problemen hebt om in te loggen op onze website, kijk dan eerst welke foutmelding je krijgt. De meest voorkomende fout is een verkeerd gespeld e-mailadres of wachtwoord. Je kunt ook altijd een nieuw wachtwoord aanmaken.

We streven er altijd naar om je snel en makkelijk online te laten shoppen. Volg de onderstaande stappen als het niet luk om je bestelling af te ronden:

1- Controleer de bezorgings- en betalingsgegevens, inclusief het factuuradres, op ontbrekende of foutieve informatie.

2- Maak je cache en cookies leeg voordat je de bestelling opnieuw probeert te plaatsen.

3- Controleer of de items in je winkelmandje ondertussen niet uitverkocht zijn.

4- Wacht 24 uur voordat je een nieuwe bestelling probeert te plaatsen

Neem contact op met onze customer service als je nog vragen hebt.

Als je een verkeerd, beschadigd of aangetast item ontvangen hebt, kun je het onmiddellijk retourneren en een nieuwe bestelling plaatsen.

Absoluut, studenten kunnen eenvoudig 20% korting krijgen.

Meld je nu aan en verifieer je studentenstatus met UNiDAYS om deze korting meteen te krijgen.

Als je bent ingelogd, kun je op je naam rechtsboven in het scherm klikken en vervolgens op 'Wachtwoord Aanpassen' en je e-mailadres opgeven. Na enkele minuten zul je een e-mail ontvangen met een link naar de pagina waar je een nieuw wachtwoord kunt invoeren.

Na ontvangst van je bestelling sturen wij je een bevestigingsmail. Is er wel geld afgeschreven, maar heb je geen bevestiging gekregen? Kijk dan ook even in je ongewenste e-mail. Als je een account hebt aangemaakt, staat je bestelling bovendien op je accountpagina.

We streven er altijd naar om je bestelling binnen 24 uur na je aankoop te verzenden. Je ontvangt van ons een e-mail met de trackinginformatie. Er zijn twee eenvoudige manieren om je bestelstatus te volgen:

Optie 1: Klik op “Volg mijn bestelling” Je dient je e-mailadres en je bestelnummer in te geven.

Optie 2: Heb je een G-Star-account? Meld je dan aan en ga naar “Bekijk je orders” Je kunt je bestelgeschiedenis bekijken en de trackinginformatie voor elke bestelling zien.

OPGELET: Bestellingen die je als gast hebt geplaatst, kun je enkel opvolgen via 'optie 1'.

Neem contact op met onze customer service als je nog vragen hebt.

De prijzen van producten in onze G-Star winkels zijn gelijk aan de prijzen online.
Houd er rekening mee dat de prijzen kunnen verschillen bij exclusieve online of in-store promoties.

That depends on the shipping status. Please contact our Customer Service Department as soon as possible and have your order number ready. Once your order has been processed, it can no longer be cancelled.

We always aim to ship your order within 24 hours after purchase. Tracking information will be shared with you via email. There are two easy ways to track your order status:

Option 1: Click on “Track my order” You need to fill in your zip code and your order number

Option 2: If you have a G-Star account, please log in to your G-Star account and navigate to “View my orders” You will be able to view your order history and see the tracking information for each order.

NOTE: Orders that are placed as guest can only be tracked via “option 1”

In case you still need assistance, please contact customer service.

Your order will delivered to a pick-up location near your address or it will be returned to G-STAR as undeliverable.

In each case, you will be able to view the delivery status via the carrier portal or “Where is My Order”.

In case you still need assistance, please contact customer service.

In case you receive a wrong, damaged or defective item, you can immediately return your item free of charge and place a new order.

We are sorry to hear that. We aim to ship your order within 24h after receiving it; however, please allow 48 hours for tracking information to be shared with you via email.

Has your order been placed earlier than 48 hours ago and you still haven’t received the shipping confirmation?

Please follow the below steps: 

 Step 1: Check your order status via “Where is my order”

 Step 2: Check the track and trace “if available” 

 Step 3: if the estimated delivery time has passed, please contact customer service

Note: The transit time from the moment you received your shipping confirmation to the estimated delivery time is 1-2 days. If this period has passed and you still haven’t received your order, please contact customer service

Please note that delivery times may be longer during SALE, Black Friday, and Cyber Monday.

Once your order is placed, we are able to modify your delivery address within 4 hours. We recommend that you contact our customer service via phone or chat in order to assist you quickly.

We aim to process every order as fast as possible, modifying an address is not always possible. You can also wait for the order to be shipped and contact the carrier to update the delivery address. 

In case you need assistance, please contact our customer service.

We are happy to assist you. If your order is marked as delivered but you are still missing your G-STAR item(s); please follow the below steps:

Step 1: Check if you received two or more shipping confirmations for the same order. This means that you will receive multiple packages separately. Make sure that you check each track and trace information for each of the item(s)

Step 2: Make sure that the delivery address shown in the carrier portal matches your delivery address; some carriers will deliver your parcel(s) to neighbors or a pick-up location 

Step 3: If your order still shows delivered but you were not able to locate it, please contact customer service

At the bottom of each page, you will find the different payment methods.

Your digital invoice is always shared with you digitally to your email address once your order is fully shipped.  The invoice is attached to the e-mail. Providing the invoice digitally is part of our sustainability contribution. 

Do you want to know more about how G-Star contributes in sustainability? Please check our sustainability projects for more information.

Payments on G-Star.com are perfectly secure. All information that you share with us linked to your payment are protected and encrypted by SSL (Secure Sockets Layer) protocol. We have no access to your bank details, they are transferred in a coded and secure way to our bank. 

For information about our product authenticity and reports of fraudulent websites, please visit brand protection

Authorities can contact our partner in case of any questions: https://www.react.org/contact/

If you have a valid store gift card you can contact our customer service. Our team will convert your store gift card into an online voucher.

You will be able to enter your voucher code once you are in the shopping bag page. Under the product image you will be able to add your voucher code and then click on “Apply”

Voucher terms and conditions:

Vouchers can’t be applied on sale items unless stated otherwise 

Vouchers can only be applied on selected items unless stated otherwise.

Vouchers cannot be applied on previously placed orders. There might be a maximum/minimum order value when you want to apply a voucher code.

An order on which a voucher was applied must be fully returned or canceled in order to get a replacement voucher. 

Vouchers are not transferable or redeemable for cash or credit.

All G-STAR stores in your area have been temporarily closed because of the COVID-19 situation. This also applies to many package drop-off points. Therefore, the 60-day free return period will start once our stores have re-opened. We want you to be completely satisfied with your purchases and make sure that you have enough time to reflect on your new items.

The items you wish to return must not be worn or washed. You may try the items on to see whether
they fit or meet your expectations but, if you intend to return them, please ensure that the items do not pick up unpleasant odours. We check all returned clothing for stains and odours.

Make sure you wrap the items, with their original labels, in their original packaging. Fill in the
attached Return form and put it in the box with the items you wish to return.

For more info on your return options, see 'What are the return options?'.

Make sure that your package is sent back using UPS. In your package, you will find a Return label for
UPS. Returning packages using a different courier is at your own risk. If anything should happen to the package, G-Star cannot be held liable.

All G-Star purchases have a 60-day return policy and must be returned in the country of purchase. 

Please don’t take tags and/or labels off

The product must be unused and not damaged

Returning underwear and/or face mask is not accepted

Your refund will always be issued back to your original payment method.

Once we receive and process your return in our warehouse, it will take up to 2 days for the refunded amount to be available back to your original payment method. 

You can generally expect to receive your refund within 5-7 days after you hand your parcel to the carrier or a drop-off location.

NOTE: Please allow an extra 3 days during sales and high season periods (e.g.: Black Friday, Cyber Monday, Christmas and New Year).

Unfortunately, we cannot exchange any articles. The purchase amount of all the returned items will be reimbursed as soon as our Distribution Centre has received them. If you wish to exchange any articles, please place a new order.

You can change your personal details in your G-Star account. After login, go to 'My account' to change your personal information.

You will find all the current vacancies by clicking on "Careers" at the bottom of each page.

For information about our product authenticity and reports of fraudulent websites, please visit: https://www.g-star.com/help-info/brand-protection

Authorities can contact our partner in case of any questions: https://www.react.org/contact/

Raw denim is the purest form of denim, carefully constructed to last a lifetime. It doesn’t have any additional treatments or washes added during the production process. This means less water and harmful chemicals are used, creating a more sustainable fabric that has been made to last.

All items on the website that have a lifetime warranty label/stamp.

Please use the store finder to find a certified tailor near you. If there is no service in your area, please contact customer service or a G-Star store near you.

You can join us and stay up to date with latest news and offers here.

You get a one-time 15% off (SALE items excluded)

Welcome to G-STAR family!

Vouchers can’t be applied on sale items unless stated otherwise.

Vouchers can only be applied on selected items unless stated otherwise.

Vouchers cannot be applied on previously placed orders.

There might be a maximum/minimum order value when you want to apply a voucher code.

An order on which a voucher was applied must be fully returned or canceled in order to get a replacement voucher.

Vouchers are not transferable or redeemable for cash or credit.

Please note that our policy does not include price matching. However, if the item you purchased is still available in the same size and color, and the discount is now applicable, you have the option to return your order: You may initiate a return within 60 days of your purchase then place a new order at the discounted price.