Delivery

How can I track my order?

You can check the status of your order on your account page. When your order has been put together, the status will change to 'completed'. You'll then receive a shipment confirmation with a track & trace code. You can track your package by filling in your code on www.ups.com. In many countries, UPS allows you to change the delivery address after the first delivery attempt. You can check if this is possible for your region on the UPS website.

What happens if no one is present to receive the delivery?

UPS will try to deliver your package three times. If possible, the UPS courier will deliver the package to one of your neighbours. If the third attempt to deliver your package fails, UPS will leave it at your nearest UPS / Kiala point. Your package will be held there for a period of 14 days.

What are the delivery costs?

Standard: 30 PLN

Shipping is free on orders above 500 PLN. If you subscribe to our newsletter, you'll always enjoy free delivery.

Delivery prices may vary during promotions and offers.

What is the delivery time?

You may expect your delivery within 3-4 working days

Can I choose a delivery address abroad?

No, deliveries abroad are not available at this time. This is also not possible for store deliveries. The delivery address must be in the same country as the Online Store in question.

What is UPS My Choice®?

After your order has been shipped, you can customize your delivery options with UPS My Choice®.

UPS My Choice® allows you to personalize your delivery for maximum flexibility.

Benefits include:

  • Receiving pre-delivery notifications of incoming packages via email, text, or phone;
  • UPS Mobile™ App provides push notifications for timely updates;
  • Make changes to your delivery (date, time, location) while the package is in transit;
  • Sign for packages with ease;

other relevant topics

CAN'T FIND WHAT YOU ARE LOOKING FOR?

Reach us

008001215058

service.eu@g-star.com

Mon - Fri 09.00-20.00 | Sat 10.00-14.00

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