How can I track my order?

You can check the status of your order on your account page. When your order has been fully processed, the status will change to 'completed'. When the package is on your way, you'll receive a shipping confirmation with a tracking link of that shipment.

Please note the tracking link is only activated the moment the carrier has received the package.

What happens if no one is present to receive the delivery?

DHL delivers your package from Monday to Saturday. If you are not at home on delivery, the parcel is sent back to a DHL depot for a next delivery attempt. If again no one is home at second attempt, you will find an absence message in your mailbox indicating which DHL Parcelshop you can pick up your parcel.

What are the delivery costs?

Standard: 30 PLN

Shipping is free on orders above 500 PLN. If you subscribe to our newsletter, you'll always enjoy free delivery.

Delivery prices may vary during promotions and offers.

What is the delivery time?

You may expect your delivery within 3-4 working days. Please be aware that dispatch may take longer during SALE.

Can I choose a delivery address abroad?

No, deliveries abroad are not available at this time. This is also not possible for store deliveries. The delivery address must be in the same country as the Online Store in question.

You can ship your order to your home, office or any other address (no P.O. boxes) within Poland.

What is UPS My Choice®?

After your order has been shipped, you can customize your delivery options with UPS My Choice®.

UPS My Choice® allows you to personalize your delivery for maximum flexibility.

Benefits include:

  • Receiving pre-delivery notifications of incoming packages via email, text, or phone;
  • UPS Mobile™ App provides push notifications for timely updates;
  • Make changes to your delivery (date, time, location) while the package is in transit;
  • Sign for packages with ease;

Unfortunately we do not do deliveries to Guernsey and Jersey at the moment.

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