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Welcome to G-Star RAW Support

Welcome to G-Star RAW Support

TOP 3 QUESTIONS

My order is delayed

The delivery time is 5-10 working days. Your package will be shipped from our warehouse in the Netherlands. Please be aware that dispatch may take longer during SALE and depending on how fast the order passes through customs.

How can I return my G-Star RAW order?

All G-Star purchases have a 60-day return policy.

Please note that there will be no prepaid return label in the box. 

To return your order, please visit returns.g-star.com, add your order number and e-mail address, then select the items you want to return. After completing the return portal you will receive a DHL Express label, please stick this label to the box and bring the parcel to a DHL Service Point or arrange a Pickup via mydhl.express.dhl.

Any return order will incur a flat rate return fee of 5 NZD. This fee will automatically be deducted from the amount refunded to you.

How do I track my G-Star RAW order?

You can check the status of your order in your own G-Star account. When your order has been fully processed, the status will change to 'completed'. When the package is on its way, you will receive a shipping confirmation with a tracking link of that shipment.

Please note the tracking link is only activated the moment the carrier has received the package.

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