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Order Info & FAQ
Order Info & FAQ
TOP 3 QUESTIONS
- What is the delivery time?
The delivery time is 5-10 working days. Your package will be shipped from our warehouse in the Netherlands. Please be aware that dispatch may take longer during SALE and depending on how fast the order passes through customs.
- How can I return my order?
You can return an article up to 60 days after receiving it.
Any orders placed from 1 May 2021 will incur a flat rate return fee of 5 NZD. This fee will automatically be deducted from the amount refunded to you.
Make sure that your package is sent back using DHL and always ask for a return receipt. In your package you'll find a return label which you can use. Returning packages using a different carrier is at your own risk. If anything should happen to the package, G-Star cannot be held liable.
Make sure you wrap the items with their original labels and in their original packaging. Fill in the attached return form and put it in the box with the items you wish to return.
The items you wish to return must not be worn or washed. Of course you may try the items on to see whether they fit or meet your expectations, but if you intend returning them, please ensure that any items of clothing do not pick up unpleasant odours. We check all returned clothing for stains and odours.
- How can I track my order?
You can check the status of your order in your own G-Star account. When your order has been fully processed, the status will change to 'completed'. When the package is on its way, you will receive a shipping confirmation with a tracking link of that shipment.
Please note the tracking link is only activated the moment the carrier has received the package.