Returns

How can I return my order?

All G-Star RAW stores in your area have been temporarily closed because of the COVID-19 situation. This also applies to many package drop-off points. Therefore, the 30-day free return period will start once our stores have re-opened. We want you to be completely satisfied with your purchases and make sure that you have enough time to reflect on your new items.

The items you wish to return must not be worn or washed. You may try the items on to see whether
they fit or meet your expectations but, if you intend to return them, please ensure that the items do not pick up unpleasant odours. We check all returned clothing for stains and odours.

Make sure you wrap the items, with their original labels, in their original packaging. Fill in the
attached Return form and put it in the box with the items you wish to return.

For more info on your return options, see 'What are the return options?'.

Make sure that your package is sent back using DHL. In your package, you will find the respective Return label. Returning packages using a different courier is at your own risk. If anything should happen to the package, G-Star cannot be held liable.

What are the rules concerning returning items?

All G-Star RAW stores in your area have been temporarily closed because of the COVID-19 situation. This also applies to many package drop-off points. Therefore, the 30-day free return period will start once our stores have re-opened. We want you to be completely satisfied with your purchases and make sure that you have enough time to reflect on your new items.

Items that have not been worn and that still have the original label and packaging may be returned within 30 days after receiving them. You may try on the items (with the exception of underwear and face masks) to see whether they fit and if the model meets your expectations. Underwear and face masks may only be returned in their original, unopened packaging. You cannot exchange items. When we receive the return package we will reimburse the amount, using the original payment method, to your account. You will find all the details concerning our Returns policy on your invoice. Be careful: if you are returning shoes, you must put the original shoe box in another box.

G-Star RAW holds the right to send items back to the customer in case the item looks washed, worn or shows any form of damage that is clearly not a production flaw.

In the exceptional case that item(s) are missing from a returned order G-Star RAW will reimburse the loss. However, G-Star RAW holds the right to decline a refund request in case of frequently repeated irregularities based on the order history of the customer.

What are the return options?

Please drop your parcel off at DHL Service Point (locator.dhl.com) or arrange a Pickup via mydhl.express.dhl

When will I receive my money back?

The amount will be reimbursed to your bank or credit card account within 2-3 weeks after you have dropped off your return.

How long does it take to process a return?

After you have returned your order via DHL Express, it can take up to a week before we receive your returned items at our distribution centre. After receival we check every returned item and we will reimburse (a part of) the amount of money via the orginal payment method. Depending on your used payment method, it can take up to 3-5 business days after handling your return to see the money on your account.

Yes. Please put the items you want to return in sturdy packaging (cardboard box) so they will not be damaged.

Can I exchange an item for another size?

Unfortunately, we cannot exchange any articles. The purchase amount of all the returned items will be reimbursed as soon as our Distribution Centre has received them. If you wish to exchange any articles, please place a new order.

Will the delivery costs of my returned item(s) be reimbursed?

The delivery costs will only be reimbursed when an entire order is returned.

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