Loyalty

What are the terms and conditions concerning loyalty points?

Receiving points:

  • On all purchases in our G-Star Stores and on G-Star.com, 1% points will be given to the total price excluding tax
  • In our Outlet stores, a 100 points will be given per purchase (max 1 per day)
  • SALE items are excluded from point earnings

Using points:
  • Points can be used on all items on G-Star.com and in G-Star Stores (including SALE items)
  • Points cannot be used in G-Star Outlet stores
  • Points cannot be used outside of Japan

How long does it take to receive my points after a purchase?

Please take the following delay times into account for the points to be added to your balance after a purchase in:
G-Star.com: 30 min
G-Star store: next day

I have connected my id, but my points are not added yet. What should I do?

Please wait for at least 2 hours for the points to be added. If the points are not added by this time, please contact our customer service.

I exchanged points for an online voucher, but did not receive the voucher? What should I do?

Please check if you can find your voucher in your account, under "My Vouchers". If your voucher is not created here, please contact our Customer Service here *insert link to contact*

Will my points be reimbursed in case of a return?

Yes, for purchases in our G-Star stores, your points will be reimbursed after you return the item. For purchases on G-Star.com, you will receive a new voucher code once. The second consecutive return will not result in a new voucher code.

Do points expire?

Yes, loyalty points will expire 1 year after your last point balance change. We will remind in time you to make sure that you can make use of your points.

How can I see my point balance?

You can see your point balance in LINE by clicking on "POINT BALANCE". If you do not have LINE you can find your point balance in your account on G-Star.com under "Exchange Loyalty Points"

What are the conditions of the 10,000 point campaign?

Every month we will give 1 lucky winner an extra bonus of 10000 points. To be eligible for the monthly draw the following conditions apply:

  • You have connected your id in the previous month: how to connect id here
  • You can only win 10,000 points once
  • If one G-Star account is linked to multiple LINE accounts, only the first linked account will enter the draw

Two times per year, we will also do a bigger draw of 5 people. To be eligible for this draw the following conditions apply:
  • You have connected your id in the previous year: how to connect id here
  • OR you have made a purchase in the past 2 years, which is linked to your account:

    How to link a purchase to your account
    1. In store
    2. Online

  • You can only win 10,000 points once
  • If one G-Star account is linked to multiple LINE accounts, only the first linked account will enter the draw

Can I use the voucher discount after my order is confirmed?

Unfortunately, voucher coupons cannot be applied after payment is completed.

Can I use the point vouchers in combination with other voucher codes?

Only one voucher code is applicable per order. It is not possible to use multiple vouchers in one order.

Is it possible to reverse the point voucher to points?

Once the points are exchanged into a voucher code, it cannot be reversed.

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