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FAQ

FAQ

TOP 3 QUESTIONS

What is the delivery time?

Since we have multiple warehouses, the shipping time depends on the closest location of the product. The delivery time is 1-3 working days if we have stock in Japan. If the item will be delivered from the Netherlands, it will take 5-7 working days.

Please be aware that dispatch may take longer during sales.

Can I exchange an item for another size?

Unfortunately, we cannot exchange any articles. The purchase amount of all the returned items will be reimbursed as soon as our Distribution Centre has received them. If you wish to exchange any articles, please place a new order.

I would like to know more details about the product, do you offer styling advice?

Yes, you can chat on G-Star.com with one of our specialized stylists between 11AM - 7PM from Monday until Friday. Sometimes the stylists can be busy, the chat functionality will then go offline. Please wait until it returns back online or contact customer service.

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