FAQ

FAQ

TOP 3 QUESTIONS

How can I track my order?

You can check the status of your order on your account page. When your order has been put together, the status will change to 'completed'. You'll then receive a shipment confirmation with a track & trace code. You can track your package by filling in your code on www.sagawa.com. You can check if this is possible for your region on the Sagawa website to change the delivery address after the first delivery attempt.

How can I return my order?

You can return an article up to 14 days after receiving it.

The items you wish to return must not be worn or washed. You may try the items on to see whether they fit or meet your expectations but, if you intend returning them, please ensure that any items of clothing do not pick up unpleasant odours. We check all returned clothing for stains and odours.

Make sure you wrap the items, with their original labels, in their original packaging. Fill in the attached Return form and put it in the box with the items you wish to return.

You have three options for returning your order. For more info, see 'What are the return options?'.

Make sure that your package is sent back using Sagawa. In your package, you'll find a Return label for Sagawa.
Returning packages using a different courier is at your own risk. If anything should happen to the package, G-Star cannot be held liable.

What is the delivery time?

The delivery time is 1-3 working days if we have stock in Japan. If the item will be delivered from the Netherlands, it will take 5-7 working days.

Please be aware that dispatch may take longer during SALE.