other relevant topics

Welcome to G-Star RAW Support

Welcome to G-Star RAW Support


How do I track my G-Star RAW order?

We always aim to ship your order within 24 hours after purchase. Tracking information will be shared with you via email. There are two easy ways to track your order status:

Option 1: Click on “Where is my order” You need to fill in your email address and your order number

Option 2: If you have a G-Star account, please log in to your G-Star account and navigate to “View my orders” You will be able to view your order history and see the tracking information for each order.

NOTE: Orders that are placed as guest can only be tracked via “option 1”

How can I return my G-Star RAW order?

All G-Star purchases have a 60-day return policy.
You can use the return label in the box and return your parcel via a DHL Service Point (locator.dhl.com) or arrange a Pickup via mydhl.express.dhl

My order is delayed

The delivery time is 1-2 working days. Please be aware that dispatch may take 2-4 days during sales.

Back to top