Delivery

How can I track my order?

There are two ways to check the status of your order:

• In your G-Star account: When you log in at G-Star.com and go to “My Account” and then “My orders” you can check the status of the shipment of your order.
When your order has been fully processed, the status will show as “completed”.
Once the order has been shipped the status says “shipped” and a link with the T&T number will appear under the status.
When you click on the link, you will be forwarded to the site of the responsible courier and the tracking info of your order will appear.
Please note that the tracking link is only activated the moment the courier has received the package.

• E-mail: When the package has been shipped out you will receive a shipping confirmation by e-mail with a tracking link of the shipment.
When you click on the link, you will be forwarded to the site of the responsible courier and the tracking info of your order will appear.
Please note that the tracking link is only activated the moment the courier has received the package.

What happens if no one is present to receive the delivery?

UPS will try to deliver your package once. If possible, the UPS courier will deliver the package to one of your neighbours. After the first attempt to deliver your package fails, UPS will leave it at your nearest UPS / Kiala point. Your package will be held there for a period of 14 days.

What are the delivery costs?

The delivery costs for your order are: € 4.95

Delivery is free for all orders above € 50. If you subscribe to our newsletter, you will always enjoy free delivery.

Delivery prices may vary during promotions and offers.

What is the delivery time?

The delivery time is 1-2 working days. Please be aware that dispatch may take 2-4 days during sales.

Can I choose a delivery address abroad?

No, at this time it is not possible to place orders from abroad. This is also not possible for store deliveries. The delivery address must be in the same country as the Online Store in question.

Where can I receive my order?

Your order can be delivered to an Access Point / Kiala Point where you can collect it. Click here to find your closest UPS Access point.

We can also deliver your orders to your office, home or any one of the following G-Star stores:

G-Star RAW Store Aix En Provence
G-Star RAW Store Albi
G-Star RAW Store Annecy Epagny
G-Star RAW Store Bayonne
G-Star RAW Store Beauvais
G-Star RAW Store Beziers Polygone
G-Star RAW Store Blagnac
G-Star RAW Store Brest
G-Star RAW Store Cannes
G-Star RAW Store Dijon
G-Star RAW Store Lille Rue de la Clef
G-Star RAW Store Lyon Confluence
G-Star RAW Store Lyon Grenette
G-Star RAW Store Marseille Les Terrasses
G-Star RAW Store Montauban
G-Star RAW Store Montpellier Odysseum
G-Star RAW Store Nantes Atlantis
G-Star RAW Store Nimes
G-Star RAW Store Paris Bastille
G-Star RAW Store Pau
G-Star RAW Store Perpignan
G-Star RAW Store Rennes Alma
G-Star RAW Store Rodez
G-Star RAW Store Roques sur Garonne
G-Star RAW Store Rouen
G-Star RAW Store Saint Etienne
G-Star RAW Store Strasbourg
G-Star RAW Store Valence

Please note: it is not possible to exchange the item directly in the store or get your cash back immediately. Once you have returned the item, the money will be transferred back to your account via the original payment method within 1-3 business days.

What is UPS My Choice®?

After your order has been shipped, you can customize your delivery options with UPS My Choice®.

UPS My Choice® allows you to personalize your delivery for maximum flexibility.

Benefits include:
Receiving pre-delivery notifications of incoming packages via email, text, or phone;
UPS Mobile™ App provides push notifications for timely updates;
Make changes to your delivery (date, time, location) while the package is in transit;
Sign for packages with ease;

Are there any delivery exceptions?

We strive to deliver orders to all of our customers and we work with several carriers to provide the broadest delivery coverage. However, some areas have limited service and our carriers cannot provide deliveries or returns in the following French islands:

• Guadeloupe
• Saint Martin
• French Polynesia
• French Guiana
• Wallis and Futuna
• New Caledonia
• Saint Pierre and Miquelon
• Saint Barthélemy
• La Réunion
• La Martinique

Unfortunately we do not do deliveries to Guernsey and Jersey at the moment.

How will you operate a contactless delivery?

Fedex will operate a contactless delivery to ensure the hygiene and safety of all. The drivers will be equipped with facemasks and sanitisers, as well as allow contactless signings on the handheld device for your parcel if requested.

How will you operate a contactless delivery?

Fedex will operate a contactless delivery to ensure the hygiene and safety of all. The drivers will be equipped with facemasks and sanitisers, as well as allow contactless signings on the handheld device for your parcel if requested.

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Mon - Fri 09.00-20.00 | Sat 10.00-14.00

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