How do I track my G-Star RAW order?

There are two ways to check the status of your order: • In your G-Star account: When you log in at G-Star.com and go to “ My Account ” and then “My orders” you can check the status of the shipment of your order. When your order has been fully processed, the status will show as “completed”. Once the order has been shipped the status says “shipped” and a link with the T&T number will appear under the status. When you click on the link, you will be forwarded to the site of the responsible courier and the tracking info of your order will appear. Please note that the tracking link is only activated the moment the courier has received the package. • E-mail: When the package has been shipped out you will receive a shipping confirmation by e-mail with a tracking link of the shipment. When you click on the link, you will be forwarded to the site of the responsible courier and the tracking info of your order will appear. Please note that the tracking link is only activated the moment the courier has received the package.

Can I choose a delivery address abroad?

No, deliveries abroad are not available at this time. This is also not possible for store deliveries. The delivery address must be in the same country as the Online Store in question.

What is the delivery time?

Your package will be shipped from our warehouse in the Netherlands and needs to pass through customs when it arrives in your country. Please note, the delivery time can be influenced by how long it takes to pass through customs. We will dispatch your parcel in 1-2 working days. After dispatch you will get a link to the tracking page of APG eCommerce to track your parcel till it's in your country and with you. When the parcel is in your country, you can also click on the 'Track your parcel locally' button for the tracking pages of Purolator/Canada Post. Your parcel will be with you in 5-10 working days after dispatch.

Where can I receive my order?

We will deliver your order to your office or home, or to one of the following G-Star stores: G-Star RAW Store Edmonton G-Star RAW Store Laval After your order is customs cleared you will receive a carrier notification where you can choose other delivery options like a parcel shop delivery or you can get your order delivered to a neighbor.

What are the delivery costs?

The delivery costs for your order are: 15 CAD. Shipping is free on orders above 200 CAD. If you subscribe to our newsletter, you will always enjoy free delivery.

What if I am not available to receive my order?

Purolator/Canada Post will try to deliver 1 time. If possible, the courier will deliver the package to one of your neighbors. If the attempt to deliver your package fails, Purolator/Canada Post will leave it at your nearest Purolator/Canada Post point. Your package will be held there for a period of 5 days.

Frequently Asked Questions

Delivery and Shipping

How do I track my G-Star RAW order?: There are two ways to check the status of your order:
• In your G-Star account: When you log in at G-Star.com and go to “My Account” and then “My orders” you can check the status of the shipment of your order.
When your order has been fully processed, the status will show as “completed”.
Once the order has been shipped the status says “shipped” and a link with the T&T number will appear under the status.
When you click on the link, you will be forwarded to the site of the responsible courier and the tracking info of your order will appear.
Please note that the tracking link is only activated the moment the courier has received the package.

• E-mail: When the package has been shipped out you will receive a shipping confirmation by e-mail with a tracking link of the shipment.
When you click on the link, you will be forwarded to the site of the responsible courier and the tracking info of your order will appear.
Please note that the tracking link is only activated the moment the courier has received the package.
Can I choose a delivery address abroad?: No, deliveries abroad are not available at this time. This is also not possible for store deliveries. The delivery address must be in the same country as the Online Store in question.
What is the delivery time?: Your package will be shipped from our warehouse in the Netherlands and needs to pass through customs when it arrives in your country. Please note, the delivery time can be influenced by how long it takes to pass through customs.

We will dispatch your parcel in 1-2 working days. After dispatch you will get a link to the tracking page of APG eCommerce to track your parcel till it's in your country and with you. When the parcel is in your country, you can also click on the 'Track your parcel locally' button for the tracking pages of Purolator/Canada Post. Your parcel will be with you in 5-10 working days after dispatch.
Where can I receive my order?: We will deliver your order to your office or home, or to one of the following G-Star stores:
G-Star RAW Store Edmonton
G-Star RAW Store Laval
After your order is customs cleared you will receive a carrier notification where you can choose other delivery options like a parcel shop delivery or you can get your order delivered to a neighbor.
What are the delivery costs?: The delivery costs for your order are: 15 CAD.
Shipping is free on orders above 200 CAD. If you subscribe to our newsletter, you will always enjoy free delivery.
What if I am not available to receive my order?: Purolator/Canada Post will try to deliver 1 time. If possible, the courier will deliver the package to one of your neighbors. If the attempt to deliver your package fails, Purolator/Canada Post will leave it at your nearest Purolator/Canada Post point. Your package will be held there for a period of 5 days.


: We insist on high standards and select climate protection projects based on both their environmental and social benefits. With DHL Express GoGreen climate neutral service we can help offset our greenhouse gas logistics emissions through investments in internationally recognized climate protection projects.

The emission calculation and offsetting of greenhouse gas emissions are verified by the Swiss-based auditor Société Générale de Surveillance SA (SGS). This happens in accordance with the global, cross-industry “GHG Protocol for Products” standard, the European Standard EN 16258 and ISO 14064 standards.