Delivery

    What happens if no one is present to receive the delivery?

    UPS will try to deliver your package three times. If possible, the UPS courier will deliver the package to one of your neighbours. If the third attempt to deliver your package fails, UPS will leave it at your nearest UPS point. Your package will be held there for a period of 14 days.

    What are the delivery costs?

    Shipping costs are 15 CAD.

    Shipping is free on orders above CAD 200. If you subscribe to our newsletter, you'll always enjoy free delivery.

    Delivery prices may vary during promotions and offers.

    What is the delivery time?

    The delivery time is 3-5 working days.

    Can I choose a delivery address abroad?

    No, deliveries abroad are not available at this time. This is also not possible for store deliveries. The delivery address must be in the same country as the Online Store in question.

    Where can I receive my order?

    Your order can be delivered to an Access Point where you can collect it.
    Click here to find your closest UPS Access point.

    We can also deliver your orders to your office or home, or to one of the following G-Star stores:

    G-Star RAW Store Toronto
    G-Star RAW Store Edmonton
    G-Star RAW Store Laval

    What is UPS My Choice®?

    After your order has been shipped, you can customize your delivery options with UPS My Choice®.

    UPS My Choice® allows you to personalize your delivery for maximum flexibility. Benefits include:
    Receiving pre-delivery notifications of incoming packages via email, text, or phone;
    UPS Mobile™ App provides push notifications for timely updates;
    Make changes to your delivery (date, time, location) while the package is in transit;
    Sign for packages with ease;

    other relevant topics

    CAN'T FIND WHAT YOU ARE LOOKING FOR?

    Reach us

    855-478-2755

    service.ca@g-star.com

    Mon-Fri 09.00-20.00 | Sat 10.00-14.00

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