The industrial action by Canada Post has concluded, however, slight delays in your order delivery may persist; be assured that we collaborate with our shipping partners to mitigate any remaining interruptions.

There are three ways to check the status of your order:

• In your G-Star account: When you log in at G-Star.com and go to “My Account” and then “My orders”, you can check the status of the shipment of your order. When your order has been fully processed, the status will show as “completed”. Once the order has been shipped the status says “shipped” and a link with the Track&Trace number will appear under the status. When you click on the link, you will be forwarded to the site of the responsible courier and the tracking information of your order will appear. Please note that the tracking link is only activated the moment the courier has received the package.

• E-mail: When the package has been shipped out you will receive a shipping confirmation by e-mail with a tracking link of the shipment. When you click on the link, you will be forwarded to the site of the responsible courier and the tracking information of your order will appear. Please note that the tracking link is only activated the moment the courier has received the package.

• Alternatively, you may use our 'Track my order' page to track your order. You need to fill in your zip code and your order number.

The industrial action by Canada Post has concluded, however, slight delays in your order delivery may persist; be assured that we collaborate with our shipping partners to mitigate any remaining interruptions.

Your order will be dispatched from our warehouse in the Netherlands and will pass through customs clearance upon its arrival in your country. This can affect your delivery time.

We will dispatch your parcel in 1-2 working days. After dispatch, you will get a link to the tracking page of APG eCommerce to track your parcel till it's in your country and with you. When the parcel is in your country, you can also click on the 'Track your parcel locally' button for the tracking pages of Purolator/Canada Post. Your parcel will be with you in 5-10 working days after dispatch. 

Purolator/Canada Post will try to deliver 1 time. If possible, the courier will deliver the package to one of your neighbors. If the attempt to deliver your package fails, Purolator/Canada Post will leave it at your nearest Purolator/Canada Post point. Your package will be held there for a period of 5 days. 

All G-Star purchases have a 60-days return policy. Note that there will be no prepaid return label in the box. The return cost of 10 CAD will be automatically deducted from the refund amount.

There are two options to return your order.

Option 1: Visit our return portal. Submit your order number and email address, you will then be asked to select the item(s) you want to return and be able to download your return label.

Option 2: You can return your item(s) to one of the following G-Star stores:

G-STAR Store Edmonton

G-STAR Store Laval

When your return is received by our warehouse, we aim to process it within 2-3 business days. Depending on your original payment method, it will take 1-3 business days for the refund to reach your bank or credit card account. Please note: during SALE this processing time may take longer than indicated above. 

When you return your items at one of the selected G-Star stores it takes 1-3 business days, depending on your original payment method, before you see your money refunded to your bank or credit card account.

From the moment you have returned your order it can take up to a week before we receive your order at our Distribution Centre. We check every returned order. As soon as this check has been made, we will reimburse (a part of) your payment. It can take 1-3 business days for you to receive your reimbursement depending on your payment method (bank, credit card etc.).

Unfortunately, we cannot exchange any articles. The purchase amount of all the returned items will be reimbursed as soon as our Distribution Centre has received them. If you wish to exchange any articles, please place a new order.

You can return your order up to 60 days after receipt. Any orders placed from 8 Aug 2022 will incur a flat rate return fee of 10 CAD. This fee will automatically be deducted from the amount refunded to you.

Yes. Please put the items you want to return in sturdy packaging (cardboard box) so they will not be damaged.

If you would like to buy one of our products just click on 'Place in shopping cart'. To finalize your order, click on the shopping cart which you will find at the top right corner of your screen. You will then be taken to the payment process page where you can fill in your delivery and billing address and choose your method of payment.

That depends on the shipping status. Please contact our Customer Service Department as soon as possible and have your order number ready. Once your order has been processed, it can no longer be cancelled.

When you have placed and paid for your order, it's prepared for transport almost immediately. As soon as the status of your order is 'completed', you can no longer change your order. If you wish you can return the entire order or any items that you don't want using the return procedure.

If you are experiencing problems trying to log in to the website, please check which error message you are receiving. The most common error is typing in a wrong e-mail address or password. You can always choose to create a new password by clicking on your name in the top right corner and then on "Change password".

Yes. We will send you a confirmation e-mail after receiving your order. If you think that money has been taken from your bank account and you have not received a confirmation e-mail then please check your spam folder. If you have created an account, your order will also be visible on your account page.

Yes, during check-out you can choose to 'Add a new address' where you can enter a different address than the billing address.

We would like to hear from you if you spot something on our website that is not working as expected or you would like to share feedback about your shopping experience.

You can also contact us to submit a complaint or just to say hi!

You can contact us via customer services

We always aim to ship your order within 24 hours after purchase. Tracking information will be shared with you via email. There are two easy ways to track your order status:

Option 1: Click on “Track my order” You need to fill in your zip code and your order number

Option 2: If you have a G-Star account, please log in to your G-Star account and navigate to “View my orders” You will be able to view your order history and see the tracking information for each order.

NOTE: Orders that are placed as guest can only be tracked via “option 1”

In case you still need assistance, please contact customer service.

You can use the following payment options to pay for your online purchase: 

American express

Master card

Visa

Discover

PayPal

Klarna

Apple Pay

Your digital invoice is always shared with you digitally to your email address once your order is fully shipped. The invoice is attached to the e-mail. Providing the invoice digitally is part of our sustainability contribution. 

Do you want to know more about how G-Star contributes in sustainability? Please check our sustainability projects for more information.

Yes, that is possible. By using Klarna you can split your purchase into 4 interest-free payments. More information can be found on Klarna.com

That's right, students can benefit from 20% discount - and it couldn't be easier.

For instant access to this discount simply join now and verify your student status with UNiDAYS.

You will be able to enter your voucher code once you are in the shopping bag page. Under the product image you will be able to add your voucher code and then click on “Apply”

Voucher terms and conditions:

Vouchers can’t be applied on sale items unless stated otherwise 

Vouchers can only be applied on selected items unless stated otherwise.

Vouchers cannot be applied on previously placed orders. There might be a maximum/minimum order value when you want to apply a voucher code.

An order on which a voucher was applied must be fully returned or canceled in order to get a replacement voucher. 

Vouchers are not transferable or redeemable for cash or credit.

You are charged for your order once it has been shipped.

Please be informed that we will place an initial authorization for the total amount of your order immediately after you place the order. This is a temporary hold on funds that will automatically drop off within a few days.

Note: If your order includes multiple shipments and deliveries, you will see a charge for each item as it gets shipped.

If you have a valid store gift card you can contact our customer service. Our team will convert your store gift card into an online voucher.

Like most trustworthy websites, we use SSL technology (Secure Socket Layer) to protect your personal information when it's being sent over the Internet. SSL is the standard for payments over the Internet and is supported by Chrome, Firefox, Microsoft Internet Explorer, Safari and other popular browsers. We use this technology to encrypt sensitive information before it is sent over the Internet. SSL technology prevents your information from being accessed when you are submitting it.

For information about our product authenticity and reports of fraudulent websites, please visit:

www.g-star.com/help-info/brand-protection

Authorities can contact our partner in case of any questions: www.react.org/contact

You will be able to reset your password using our password retrieval page.

You can change your personal details in your G-Star account. After login, go to 'My account' to change your personal information.

You can contact our customer service using our contact page.

All information regarding cookies can be found in our cookie statement page.

Our privacy policy can be found here.

You can change your personal details in your G-Star account. After login, go to 'My account' to change your personal information.

Raw denim is the purest form of denim, carefully constructed to last a lifetime. It doesn’t have any additional treatments or washes added during the production process. This means less water and harmful chemicals are used, creating a more sustainable fabric that has been made to last.

All items on the website that have a lifetime warranty label/stamp.

Please use the store finder to find a certified tailor near you. If there is no service in your area, please contact customer service or a G-Star store near you.

CLUB-G is a set of benefits specially curated for G-Star subscribers. It includes not only special vouchers, promotions, and early access to sales but also exclusive G-Star experiences, events, gifts, giveaways, services, and products. Make sure you are subscribed to CLUB-G/newsletter to get benefits personalised to you into your mailbox.

Simply sign up for G-Star email communications here and we will treat you with CLUB-G personalised offers and surprises.

Click 'unsubscribe' in the bottom part of any email from CLUB-G.

To delight you with personal gifts, giveaways, exclusive events, and services, make sure you link all your purchases made in official/ branded stores and on g-star.com or G-Star mobile app.

No card/ID is needed. Only entering the email is sufficient to link the purchase to the CLUB-G profile.

CLUB-G is available for email subscribers in the Netherlands, Belgium, Germany, France, the UK, the US, Canada from the 1st of November.

CLUB-G will be rolled out in NL, DE,US,BE,FR,UK,CAN in october. AU, SA in november. Rest of markets in december.

You can use your CLUB-G profile in official/ branded stores, and on g-star.com or G-Star mobile app in participating countries.

When you purchase G-Star products in countries other than participating countries, these will not be registered to your account.

When you purchase G-Star products from our partners, such as department stores, marketplaces (Amazon, Zalando, etc.), and shop-in-shops these will not be registered to your account.

No more traditional point-collecting. However, if you link your purchases made in official/ branded stores and on g-star.com or G-Star mobile app we will be able to offer you even more personal benefits.

To get more benefits link eligible purchases, read our emails, and participate in CLUB-G campaigns. For example sign-up for Exclusive Giveaways, attend CLUB-G events, etc.

Every month we will send you an email with your personalised monthly benefits.

Yes, offers and surprises can be used in branded/official G-Star stores. Offers may differ online and in store.

No, benefits cannot be exchanged for money.

Offers or surprises cannot be passed on to other subscribers

Yes, we value our loyal customers and we will curate your personalised set of benefits based on your order history.

Rules of promotions and coupons may vary. We will inform you about exclusions and restrictions in the email with exact personal offer

The monthly benefits are updated every month and it is not guaranteed that you will have the same benefits available for the upcoming period. Link your purchases made in official/ branded stores and on g-star.com or G-Star mobile app, and we will be able to offer to you more personal benefits.

In CLUB-G you don't need to collect stars to get access to the benefits. You only need to sign up to Newsletter/CLUB-G and we will surprize you with benefits personally curated for you.

You can still collect stars and achieve new levels in RAW Rewards. All your stars and levels are valid for now and you can see it in the private account on g-star.com and G-Star Mobile app.

RAW Rewards will be gradually phased out. For now you keep your stars and levels. You are also transferred to CLUB-G and will get access to exclusive benefits. Every month we will update you through email on your monthly CLUB-G benefits that apply to you. Don't miss out, and keep a close eye on your mailbox.

We will inform you about the date separately. Keep a close eye on your mailbox.

We found out that collecting stars and levels are complicated for many of the RAW Rewards members. Based on that feedback we created a new set of exclusive benefits for our subscribers. We also made it easier to access, you don’t need to collect stars and sort out complicated levels anymore. Instead, we will get all the work done for you and will let you know what benefits you get access to based on your behaviour and data provided. Check out more about the new benefits here (link to the new personalised benefits page).