Delivery

How can I track my order?

You can check the status of your order on your account page. When your order has been put together, the status will change to 'completed'. You'll then receive a shipment confirmation with a track & trace code. You can track your package by filling in your code on www.ups.com. In many countries, UPS allows you to change the delivery address after the first delivery attempt. You can check if this is possible for your region on the UPS website.

What happens if no one is present to receive the delivery?

UPS will try to deliver your package three times. If possible, the UPS courier will deliver the package to one of your neighbours. If the third attempt to deliver your package fails, UPS will leave it at your nearest UPS point. Your package will be held there for a period of 14 days.

What are the delivery costs?

Shipping costs are 15 CAD.

Shipping is free on orders above CAD 200. If you subscribe to our newsletter, you'll always enjoy free delivery.

Delivery prices may vary during promotions and offers.

What is the delivery time?

Your package will be shipped from our warehouse in the Netherlands and needs to pass through customs when it arrives in your country. Please note, the delivery time can be influenced by how long it takes to pass through customs.

The delivery time is 3-5 working days.

Can I choose a delivery address abroad?

No, deliveries abroad are not available at this time. This is also not possible for store deliveries. The delivery address must be in the same country as the Online Store in question.

Where can I receive my order?

Your order can be delivered to an Access Point where you can collect it.
Click here to find your closest UPS Access point.

We can also deliver your orders to your office or home, or to one of the following G-Star stores:

G-Star RAW Store Toronto
G-Star RAW Store Edmonton
G-Star RAW Store Laval

What is UPS My Choice®?

After your order has been shipped, you can customize your delivery options with UPS My Choice®.

UPS My Choice® allows you to personalize your delivery for maximum flexibility. Benefits include:
Receiving pre-delivery notifications of incoming packages via email, text, or phone;
UPS Mobile™ App provides push notifications for timely updates;
Make changes to your delivery (date, time, location) while the package is in transit;
Sign for packages with ease;

other relevant topics

CAN'T FIND WHAT YOU ARE LOOKING FOR?

Reach us

855-478-2755

service.ca@g-star.com

Mon-Fri 09.00-20.00 | Sat 10.00-14.00

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