Q: Erhalte ich eine Bestellbestätigung?

Ja. Sobald wir deine Bestellung erhalten haben, erhältst du von uns eine Bestätigungs-E-Mail. Wenn du denkst, dass Geld von deinem Konto abgebucht wurde, ohne dass du eine Bestätigungs-E-Mail erhalten hast, schau bitte auch in deinem Spam-Ordner nach. Wenn du bei uns ein Kundenkonto angelegt hast, wird deine Bestellung auch auf der Seite dieses Kontos angezeigt.

Question 1

Wie finde ich die richtige Größe und Passform?

Accepted Answer

Da Größen und Maße in den unterschiedlichen Kategorien und Styles variieren können, tun wir unser Bestes, um dir bei der Suche nach der richtigen Größe zu helfen. Gehe einfach zu dem Produkt, das du kaufen möchtest, und klicke auf die Größentabelle, um deine Größe zu bestimmen.

Auch auf allen unseren Produktseiten findest du Links zu den entsprechenden Größentabellen.

Außerdem profitierst du von einem 60-tägigen Rückgaberecht.

Question 2

Kann ich meine Bestellung ändern?

Accepted Answer

Sobald du eine Bestellung aufgegeben und bezahlt hast, wird sie quasi sofort versandfertig gemacht. Wenn sich deine Bestellung im Status &bdquo;abgeschlossen&ldquo; befindet, gibt es keine M&ouml;glichkeit mehr, sie zu &auml;ndern. In diesem Fall kannst du die gesamte Bestellung oder einzelne Artikel, die du nicht mehr m&ouml;chtest, als Retoure an uns zur&uuml;cksenden.

Question 3

Warum wird mein Gutscheincode nicht auf alle Artikel in meinem Warenkorb angewendet?

Accepted Answer

Gutscheine können, sofern nicht anders angegeben, nicht auf Sale-Artikel angewendet werden.

Gutscheine können nur auf ausgewählte Artikel angewendet werden, sofern nicht anders angegeben.

Question 4

Warum kann ich keine Bestellung aufgeben?

Accepted Answer

Unser Ziel ist es, das Online-Shopping schnell und einfach zu gestalten. Solltest du Probleme haben, deine Bestellung abzuschließen, befolge bitte die nachstehenden Schritte:

1- Überprüfe deine Liefer- und Zahlungsdaten, einschließlich der Rechnungsadresse, auf fehlende oder falsche Angaben.

2- Lösche deinen Cache und deine Cookies, bevor du erneut versuchst, die Bestellung aufzugeben.

3- Schau nach, ob die Artikel in deinem Warenkorb in der Zwischenzeit vergriffen sind.

4- Warte 24 Stunden, bevor du einen neuen Kaufversuch unternimmst

Solltest du dennoch Hilfe benötigen, kontaktiere bitte unseren Kundenservice

Question 5

Ich habe den falschen Artikel erhalten

Accepted Answer

Solltest du einen falschen, besch&auml;digten oder defekten Artikel erhalten, kannst du diesen sofort zur&uuml;cksenden und eine neue Bestellung aufgeben.

Question 6

Bietet G-STAR Studentenrabatt?

Accepted Answer

Du hast richtig gehört, Student*innen können von 20 % Rabatt profitieren – und es ist kinderleicht.

Um sofort in den Genuss des Rabatts zu kommen, melde dich jetzt an und bestätige deinen Studierendenstatus mit UNiDAYS.

Question 7

Dir ist was aufgefallen? Sag‘s uns!

Accepted Answer

Wir würden uns freuen, von dir zu hören, wenn du etwas auf unserer Website entdeckst, das nicht wie erwartet funktioniert, oder wenn du uns Feedback zu deinem Einkaufserlebnis geben möchtest. Solltest du Hilfe benötigen, kontaktiere bitte unseren Kundenservice.

Question 8

Erhalte ich eine Bestellbestätigung?

Accepted Answer

Ja. Sobald wir deine Bestellung erhalten haben, erh&auml;ltst du von uns eine Best&auml;tigungs-E-Mail. Wenn du denkst, dass Geld von deinem Konto abgebucht wurde, ohne dass du eine Best&auml;tigungs-E-Mail erhalten hast, schau bitte auch in deinem Spam-Ordner nach. Wenn du bei uns ein Kundenkonto angelegt hast, wird deine Bestellung auch auf der Seite dieses Kontos angezeigt.

Question 9

Wie kann ich meine G-STAR Bestellung nachverfolgen?

Accepted Answer

Wir bemühen uns, deine Bestellung 24 Stunden nach dem Kauf zu versenden. Du bekommst eine E-Mail mit Informationen zur Sendungsverfolgung. Es gibt zwei einfache Möglichkeiten, den Status deiner Bestellung zu verfolgen:

Option 1: Klicke auf „Meine Bestellung verfolgen“. Du musst deine E-Mail-Adresse und deine Bestellnummer eingeben.

Option 2: Wenn du einen G-Star Account hast, logge dich bitte ein und gehe zu „Meine Bestellungen ansehen“. Du kannst deine Bestellhistorie einsehen und die Informationen zur Sendungsverfolgung für jede Bestellung abrufen.

HINWEIS: Bestellungen, die als Gast getätigt werden, können nur mit „Option 1“ nachverfolgt werden

Solltest du dennoch Hilfe benötigen, kontaktiere bitte unseren Kundenservice.

Question 10

Warum wurde meine Bestellung storniert?

Accepted Answer

In den meisten Fällen wurde deine Bestellung storniert, weil deine Zahlung nicht erfolgreich bearbeitet werden konnte, deine Lieferadresse unvollständig war oder der bestellte Artikel nicht auf Lager ist.

Den Grund für die Stornierung kannst du der E-Mail, mit der die Stornierung bestätigt wird, entnehmen. Außerdem kannst du unseren Kundenservice kontaktieren, der dir dabei hilft, eine neue Bestellung aufzugeben, damit dir dein liebster Denim-Style nicht durch die Lappen geht.

Question 11

Wie kann ich meine G-STAR Bestellung nachverfolgen?

Accepted Answer

Wir bemühen uns, deine Bestellung 24 Stunden nach dem Kauf zu versenden. Du bekommst eine E-Mail mit Informationen zur Sendungsverfolgung. Es gibt zwei einfache Möglichkeiten, den Status deiner Bestellung zu verfolgen:

Option 1: Klicke auf „Meine Bestellung verfolgen“. Du musst deine E-Mail-Adresse und deine Bestellnummer eingeben.

Option 2: Wenn du einen G-Star Account hast, logge dich bitte ein und gehe zu „Meine Bestellungen ansehen“. Du kannst deine Bestellhistorie einsehen und die Informationen zur Sendungsverfolgung für jede Bestellung abrufen.

HINWEIS: Bestellungen, die als Gast getätigt werden, können nur mit „Option 1“ nachverfolgt werden

Solltest du dennoch Hilfe benötigen, kontaktiere bitte unseren Kundenservice.

Question 12

Was passiert, wenn ich meine Bestellung nicht entgegen nehmen kann?

Accepted Answer

Deine Bestellung wird an einen Abholort in der Nähe deiner Adresse geliefert oder sie wird als unzustellbar an G-STAR zurückgeschickt.

In beiden Fällen kannst du den Lieferstatus im Zustellerportal oder auf „Wo ist meine Bestellung“ einsehen.

Solltest du dennoch Hilfe benötigen, kontaktiere bitte unseren Kundenservice.

Question 13

Welche Versandoptionen gibt es und wie hoch sind die Versandkosten?

Accepted Answer

Geben Sie Ihre Bestellung vor dem 18. Dezember auf, um sie noch vor Weihnachten zu erhalten.

Derzeit bieten wir folgende Versandoptionen:

Standardversand zu dir nach Hause, ins Büro oder zu einer Packstation. Die voraussichtliche Lieferzeit beträgt 2-3 Tage ab dem Zeitpunkt, an dem du die Bestellung auf G-Star.com aufgibst

Die Versandkosten betragen 4,95 EUR für Bestellungen unter 50 EUR.

Wenn du unseren Newsletter abonnierst, genießt du immer kostenlosen Versand. Noch nicht abonniert?

Hier abonnieren!

Question 14

Ich habe den falschen Artikel erhalten

Accepted Answer

Solltest du einen falschen, beschädigten oder defekten Artikel erhalten, kannst du diesen sofort kostenlos zurücksenden und eine neue Bestellung aufgeben.

Question 15

Meine Bestellung verzögert sich

Accepted Answer

Das tut uns leid. Wir bemühen uns, deine Bestellung innerhalb von 24 Stunden nach Erhalt zu versenden, gib uns jedoch bitte 48 Stunden Zeit, um dir die Informationen zur Sendungsverfolgung per E-Mail zukommen zu lassen.

Wurde deine Bestellung vor über 48 Stunden aufgegeben und du hast noch keine Versandbestätigung erhalten?

Dann befolge bitte die nachstehenden Schritte:

Schritt 1: Überprüfe deinen Bestellstatus auf „Wo ist meine Bestellung“

Schritt 2: Prüfe die Sendungsverfolgung „falls verfügbar“

Schritt 3: Wenn die voraussichtliche Lieferzeit überschritten wurde, kontaktiere bitte den Kundenservice

Hinweis: Der Zeitraum zwischen dem Erhalt der Versandbestätigung und der voraussichtlichen Lieferzeit beträgt 2-3 Tage. Wenn diese Zeit verstrichen ist und du deine Bestellung noch nicht erhalten hast, kontaktiere bitte den Kundenservice

Bitte beachte, dass die Lieferzeiten während des SALE Zeitraums, inklusive Black Friday und Cyber Monday, länger sein können.

Question 16

Kann ich meine Lieferadresse ändern?

Accepted Answer

Sobald deine Bestellung aufgegeben wurde, können wir deine Lieferadresse innerhalb der nächsten 4 Stunden ändern. Wir empfehlen dir, unseren Kundenservice per Telefon oder Chat zu kontaktieren, damit wir dir schnell helfen können.

Da wir uns bemühen, jede Bestellung so schnell wie möglich zu bearbeiten, ist eine Änderung der Adresse nicht immer möglich. Du kannst auch abwarten, bis die Bestellung versandt wird, und dich dann mit dem Paketdienst in Verbindung setzen, um die Lieferadresse zu aktualisieren.

Solltest du dennoch Hilfe benötigen, kontaktiere bitte unseren Kundenservice.

Question 17

Ich habe meine Bestellung noch nicht erhalten

Accepted Answer

Wir helfen dir gerne weiter. Wenn deine Bestellung als zugestellt markiert wurde, dir jedoch immer noch dein(e) G-STAR Artikel fehlen, folge bitte den nachstehenden Schritten:

Schritt 1: Sieh nach, ob du zwei oder mehr Versandbestätigungen für dieselbe Bestellung erhalten hast. Das bedeutet, dass du mehrere Pakete separat erhältst. Vergewissere dich, dass du die Informationen zur Sendungsverfolgung für jeden der Artikel überprüfst.

Schritt 2: Vergewissere dich, dass die im Zustellerportal angegebene Lieferadresse mit deiner Lieferadresse übereinstimmt; einige Zusteller liefern Pakete an Nachbarn oder an einen Abholort.

Schritt 3: Wenn deine Bestellung immer noch als geliefert angezeigt wird, du sie aber nicht aufspüren kannst, wende dich bitte an den Kundenservice

Question 18

Welche Zahlungsmöglichkeiten gibt es?

Accepted Answer

Um deinen Online-Einkauf zu bezahlen, kannst du folgende Zahlungsmethoden nutzen:

Sofort Banking

American Express

Mastercard

Visa

PayPal

Klarna

Apple Pay

Question 19

Wo ist meine digitale Rechnung?

Accepted Answer

Die digitale Rechnung wird dir immer digital an deine E-Mail-Adresse übermittelt, sobald deine Bestellung vollständig versandt wurde. Die Rechnung wird als E-Mail-Anhang geschickt. Das digitale Versenden der Rechnung ist Teil unseres Nachhaltigkeitsbeitrages.

Willst du mehr darüber erfahren, welchen Beitrag G-Star zum Thema Nachhaltigkeit leistet? Für weitere Informationen, sieh dir bitte unsere Nachhaltigkeitsprojekte an.

Question 20

Is there a maximum order amount?

Accepted Answer

There is no limit to the order amount for credit card payments on G-Star.com.

Question 21

Is it safe to pay online at G-Star?

Accepted Answer

Like most trustworthy websites, we use SSL technology (Secure Socket Layer) to protect your personal information when it's being sent over the Internet. SSL is the standard for payments over the Internet and is supported by Chrome, Firefox, Microsoft Internet Explorer, Safari and other popular browsers. We use this technology to encrypt sensitive information before it is sent over the Internet. SSL technology prevents your information from being accessed when you are submitting it.

For information about our product authenticity and reports of fraudulent websites, please visit:

https://www.g-star.com/help-info/brand-protection

Authorities can contact our partner in case of any questions: https://www.react.org/contact/

For information about our product authenticity and reports of fraudulent websites, please visit:

https://www.g-star.com/help-info/brand-protection

Authorities can contact our partner in case of any questions: https://www.react.org/contact/

Question 22

Where can I fill in my voucher code?

Accepted Answer

By clicking on the shopping cart a page will open containing an overview of your order. Under your item(s), you will find the text 'Do you have a voucher code?'. Click here to enter the code.

Question 23

Terms  and conditions use of discount voucher codes.

Accepted Answer

One discount voucher code exchangeable per order
Possibly not applicable on sale items
Possibly only applicable on selected items
Possibly only applicable on orders with a minimum / maximum order value
A replacement voucher is only generated once after an order, on which a voucher code with an absolute amount was used, was returned or cancelled.
When a discount voucher code value is higher than the order value, no new discount voucher code is generated for the rest amount

Question 24

How does a payment with PayPal work?

Accepted Answer

When selecting PayPal at the checkout you will be asked to log in to your account to confirm the payment.

Question 25

How does a payment with Visa, Mastercard and American Express work?

Accepted Answer

We accept payments by Visa, Mastercard and American Express. Like most trusted sites, we use SSL (Secure Socket Layer) technology to protect your personal information when it is sent over the internet. When you pay with a credit card, we will first make a pre-authorisation of the purchase cost on your card (please note: this is a temporary hold and not an actual charge on your credit card). When your order is sent, the final purchase cost will be charged to your credit card. When the order is canceled, the hold will be removed from the credit card within a few business days (this will depend on your bank). For questions about the pre-authorisation, please contact your bank.

Question 26

How can I return my G-STAR order?

Accepted Answer

You can return an article up to 60 days after receiving it.

You may try on the items (with the exception of underwear) to see whether they fit and if the model meets your expectations. Underwear may only be returned in its original, unopened packaging. You cannot exchange items. When we receive the return package we will reimburse the amount, using the original payment method, to your account. You will find all the details concerning our Returns policy on your invoice. Be careful: if you are returning shoes, you must put the original shoebox in another box.

Make sure you wrap the items with their original labels and in their original packaging. Fill in the attached Return form and put it in the box with the items you wish to return.

Any return order will incure a flat rate return fee of 5.95 EUR. This fee will automatically be deducated from the amount refunded to you.

For more info on your return options, see 'What are the return options?’

You are liable for any diminished value of the product(s) meaning that all items are returned in the same condition they were in upon your receipt; the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and any labels or tags should be intact. The items should be returned with price tag and labels attached, in original packaging.

Question 27

What are the rules concerning returning items?

Accepted Answer

Under EU law you have the right to withdraw from the contract you have concluded with us within 14 calendar days after delivery of the products. Because it is important to us that you are happy with the products you have ordered, we have extended this withdrawal period to 60 calendar days for orders you place on G-Star.com.

You can let us know that you want to return the products within 60 calendar days after the product is delivered to you, without giving us any reason. Please note that if you have ordered multiple products in one order which are delivered separately, this 60 day period starts running on the day after the day on which the last product has been delivered.

You can exercise your right of withdrawal by informing us that you want to return the products, by using the model withdrawal form that you can find here. Withdrawal form

You can also inform us by another unequivocal statement (e.g. a letter sent by post or e-mail). To meet the withdrawal deadline, it is sufficient that you send this statement to us before the withdrawal period ends.

You have an obligation to return the products to us without undue delay and no later than 14 days from the day on which you have communicated your decision to return the products to us. If you return the products using Hermes, you will not incur any costs for returning the products. If you choose to return the products in a different way, you will have to pay the return costs yourself.

If you want to return products, we ask that you do not use them in any other way than what is reasonably necessary to decide if you want to keep the products. This means that you are allowed to fit the items, but that you cannot wear or wash them. Note that if you do not comply with the foregoing and the value of the product diminishes as a consequence thereof, we can hold you liable for such diminished value. We also request that you return the products in the original packaging and with the labels attached, were possible, and that you add the return form in the box in which you return the goods, to help us process the return. If you are returning shoes, please put the original shoe box in another box. Please note that underwear and face masks can, for hygienic reasons, only be returned in its original, sealed and unopened packaging.

If you inform us that you wish to return a product, we shall reimburse to you all payments received, including the delivery costs (with the exception of any supplementary costs resulting from your choice of delivery other than the least expensive type of standard delivery offered by us) and in any event not later than 14 days from the day on which we are informed about your decision to exercise your right of withdrawal. We may withhold the reimbursement until we have received the products back or until you have supplied evidence of having sent back the products, whichever is earliest. We will carry out your reimbursement using the same means of payment you used for your initial transaction.

Question 28

What are the return options?

Accepted Answer

There are three options you can use to return your products.

The label included in your package states the address to which you should return your package. You can return your order at a UPS Access Point.

If you no longer have the Return label, please contact our Customer Services Department to receive a new one.

You can also return your purchased items at one of the selected G-Star stores:*

G-STAR Store Birmingham
G-STAR Store London Oxford Street
G-STAR Store London Stratford
G-STAR Store London White City
G-STAR Store Manchester Arndale
G-STAR Store Lakeside
G-STAR Store Metro Centre G-STAR Store Meadowhall

* An order can only be returned from the country in which the order was made.

Note: If you use a G-Star store to return your item(s) you cannot exchange an item for a different one or receive your money back instantly. However, when we receive your returned article, the return amount will be reimbursed to you, using the original payment method, within 3 - 5 business days.

Contact the UPS customer service to have the item picked up.

By phone: 03457 877 877

If you plan to have your package collected, please fill in the Return form included in your package. Stick the printed Return label on the box with the product you wish to return and give the package to the UPS driver.

Please note: items bought in the G-STAR Outlet store, can not be returned in one of the stores above.

Question 29

When will I receive my money back?

Accepted Answer

When your return is received by our warehouse, we aim to process it within 2-3 business days. Depending on your original payment method, it will take 1-3 business days for the refund to reach your bank or credit card account. Please note: during SALE this processing time may take longer than indicated above.

When you return your items at one of the selected G-Star stores, the return will be processed within 24 hours. Depending on your original payment method, it takes 1-3 business days before you see your money refunded to your bank or credit card account.

Question 30

How long does it take to process a return?

Accepted Answer

From the moment you have returned your order it can take up to a week before we receive your order at our Distribution Centre. We check every returned order. As soon as this check has been made, we order the reimbursement of (a part of) your payment. It can take up to a week for you to receive your reimbursement depending on your payment method (bank, credit card etc.).

Question 31

Can I return an order if I no longer have the original box?

Accepted Answer

Yes. Please put the items you want to return in sturdy packaging (cardboard box) so they will not be damaged.

Question 32

Can I exchange an item for another size?

Accepted Answer

Unfortunately, we cannot exchange any articles. The purchase amount of all the returned items will be reimbursed as soon as our Distribution Centre has received them. If you wish to exchange any articles, please place a new order.

Question 33

Will the delivery costs of my returned item(s) be reimbursed?

Accepted Answer

The delivery costs will only be reimbursed when the G-STAR return label is used.

Question 34

Can I return my order in a store?

Accepted Answer

Yes. You can return your item by using our return label, or to one of the following selected G-Star Stores:

G-STAR Store Birmingham
G-STAR Store London Oxford Street
G-STAR Store London Stratford
G-STAR Store London White City
G-STAR Store Manchester Arndale

Please note: it is not possible to exchange the item directly in the store or get your cash back immediately. Once you have returned the item, the money will be transferred back to your account via the original payment method within 3 - 5 business days. The return of articles is for free.
Items bought in the G-STAR Outlet store, can not be returned in one of the stores above.

Question 35

Where can I change my details?

Accepted Answer

You can change your personal details in your G-Star account. After login, go to 'My account' to change your personal information.

Question 36

My question is not listed here.

Accepted Answer

Ask our Customer Service Department any questions that are not answered on the Customer Service pages. Click 'Contact' for the contact page.

Question 37

Where can I find the General Terms and Conditions?

Accepted Answer

You will find our Terms and Conditions by clicking on the link "Terms & Conditions" at the bottom of each page.

Question 38

Where is the Privacy Policy?

Accepted Answer

Click on "Privacy Policy at the bottom of each page.

Question 39

I would like to work for G-Star. Are there any vacancies?

Accepted Answer

You will find all the current vacancies by clicking on "Careers" at the bottom of each page.

Question 40

What about the brand protection?

Accepted Answer

For information about our product authenticity and reports of fraudulent websites, please visit: https://www.g-star.com/help-info/brand-protection

Authorities can contact our partner in case of any questions: https://www.react.org/contact/

Question 41

Why is raw denim durable?

Accepted Answer

Raw denim is the purest form of denim, carefully constructed to last a lifetime. It doesn’t have any additional treatments or washes added during the production process. This means less water and harmful chemicals are used, creating a more sustainable fabric that has been made to last.

Question 42

Which products have lifetime warranty?

Accepted Answer

All items on the website that have a lifetime warranty label/stamp.

Question 43

Why don’t all products have lifetime warranty?

Accepted Answer

Not all products are designed to last a lifetime, some products have a specific design (e.g. tears on the knees) or characteristic such as light fabrics and washed textures (especially for summer seasons which makes the products more vulnerable.

Question 44

What do I do when the product I have bought with lifetime warranty is damaged?

Accepted Answer

Please use the store finder to find a certified tailor near you. If there is no service in your area, please contact customer service or a G-Star store near you.

Question 45

How can I get my welcome promo code?

Accepted Answer

You can join us and stay up to date with latest news and offers here.

You get a one-time 10% off (SALE items excluded)

Welcome to G-STAR family!

Question 46

What are vouchers/promo codes terms and conditions?

Accepted Answer

Vouchers can’t be applied on sale items unless stated otherwise.

Vouchers can only be applied on selected items unless stated otherwise.

Vouchers cannot be applied on previously placed orders.

There might be a maximum/minimum order value when you want to apply a voucher code.

An order on which a voucher was applied must be fully returned or canceled in order to get a replacement voucher.

Vouchers are not transferable or redeemable for cash or credit.

Question 47

The item I bought is now available at a lower price. What are my options?

Accepted Answer

Please note that our policy does not include price matching. However, if the item you purchased is still available in the same size and color, and the discount is now applicable, you have the option to return your order: You may initiate a return within 60 days of your purchase then place a new order at the discounted price.

Question 48

What is CLUB-G?

Accepted Answer

CLUB-G is a set of benefits specially curated for G-Star subscribers. It includes not only special vouchers, promotions, and early access to sales but also exclusive G-Star experiences, events, gifts, giveaways, services, and products. Make sure you are subscribed to CLUB-G/newsletter to get benefits personalised to you into your mailbox.

Question 49

How do I become part of CLUB-G?

Accepted Answer

Simply sign up for G-Star email communications here and we will treat you with CLUB-G personalised offers and surprises.

Question 50

How can I end my participation in CLUB-G?

Accepted Answer

Click 'unsubscribe' in the bottom part of any email from CLUB-G.

Question 51

Why should I link my purchases to my email/account?

Accepted Answer

To delight you with personal gifts, giveaways, exclusive events, and services, make sure you link all your purchases made on g-star.com or G-Star mobile app.

Question 52

Do I get a subscription card/what is the proof that I am part of the club?

Accepted Answer

No card/ID is needed. Only entering the email is sufficient to link the purchase to the CLUB-G profile.

Question 53

Which countries participate in CLUB-G?

Accepted Answer

CLUB-G is available for email subscribers in the Netherlands, Belgium, Germany, France, the UK, the US, Canada, Spain, Sweden, Austria, Bulgaria, Poland, Hungary, Denmark, Greece, Portugal, Czech Republic, Norway, Slovakia, Latvia, Slovenia, Italy, Switzerland, Estonia, Finland, Lithuania, Ireland and South Africa as of 6th December.

Question 54

Which stores are participating to CLUB-G?

Accepted Answer

N/A

Question 55

Can I use the profile all over the world?

Accepted Answer

You can use your CLUB-G profile on g-star.com or G-Star mobile app in participating countries.

Question 56

Can I link my G-Star purchases from countries where  CLUB-G is not active yet?

Accepted Answer

When you purchase G-Star products in countries other than participating countries, these will not be registered to your account.

Question 57

Can I link my G-Star purchases from partnered stores to my CLUB-G account?

Accepted Answer

When you purchase G-Star products from our partners, such as department stores, marketplaces (Amazon, Zalando, etc.), and shop-in-shops these will not be registered to your account.

Question 58

What do I get from being part of CLUB-G in Germany?

Accepted Answer

After sign-up to Newsletter/CLUB-G, you get a welcome gift from us and access to the following benefits: free shipping for all orders, birthday gift, exclusive giveaways, invites to special events, free Certified Tailors service. We will also surprize you with the benefits personally curated for you. Don't miss out, and keep a close eye on your mailbox.

Question 59

What do I get from being part of CLUB-G? NL, BE

Accepted Answer

After sign-up to Newsletter/CLUB-G, you get a welcome gift from us and access to the following benefits: birthday gift, exclusive giveaways, invites to special events, free Certified Tailors service. We will also surprize you with the benefits personally curated for you. Don't miss out, and keep a close eye on your mailbox.

Question 60

What do I get from being part of CLUB-G? UK, FR, US, CA

Accepted Answer

After sign-up to Newsletter/CLUB-G, you get a welcome gift from us and access to the following benefits: birthday gift, exclusive giveaways, invites to special events. We will also surprize you with the benefits personally curated for you. Don't miss out, and keep a close eye on your mailbox.

Question 61

Do I collect points in order to receive more benefits?

Accepted Answer

No more traditional point-collecting. However, if you link your purchases made on g-star.com or G-Star mobile app we will be able to offer you even more personal benefits.

Question 62

How do I get more benefits?

Accepted Answer

To get more benefits link eligible purchases, read our emails, and participate in CLUB-G campaigns. For example sign-up for Exclusive Giveaways, attend CLUB-G events, etc.

Question 63

How can I use benefits? Germany

Accepted Answer

If you are a CLUB-G subscriber you get access to the following benefits. Free delivery - will apply automaticly on check-out but don't forget to use your email address you get CLUB-G emails to. Free Certified Tailor - You can find out here(link to the Certified Tailors page) For other personalised benefits like Birthday Gift, Exclusive Giveaways, and Invitation Only Events we will inform you in a separate email with additional detals and terms and conditions. Check your email regularly to enjoy more benefits.

Question 64

How can I use benefits? NL, BE

Accepted Answer

If you are a CLUB-G subscriber you get access to the following benefits. Free Certified Tailor - You can find out here(link to the Certified Tailors page) For other personalised benefits like Birthday Gift, Exclusive Giveaways, and Invitation Only Events we will inform you in a separate email with additional detals and terms and conditions. Check your email regularly to enjoy more benefits.

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