If you would like to buy one of our products just click on 'Place in shopping cart'. To finalize your order, click on the shopping cart which you will find at the top right corner of your screen. You will then be taken to the payment process page where you can fill in your delivery and billing address and choose your method of payment.

When you have placed and paid for your order, it's prepared for transport almost immediately. As soon as the status of your order is 'completed', you can no longer change your order. If you wish you can return the entire order or any items that you don't want using the return procedure.

If you are experiencing problems trying to log in to the website, please check which error message you are receiving. The most common error is typing in a wrong e-mail address or password. You can always choose to create a new password by clicking on your name in the top right corner and then on "Change password".

Yes, during check-out you can choose to 'Add a new address' where you can enter a different address than the billing address.

Para saber cuál es tu talla, consulta la etiqueta de una prenda G-Star que te quede bien. Si no tienes ninguna, comprueba la tabla de medidas de la página del producto, con la que podrás convertir tus medidas en las tallas de G-Star.

Yes. We will send you a confirmation e-mail after receiving your order. If you think that money has been taken from your bank account and you have not received a confirmation e-mail then please check your spam folder. If you have created an account, your order will also be visible on your account page.

We always aim to ship your order within 24 hours after purchase. Tracking information will be shared with you via email. There are two easy ways to track your order status:

Option 1: Click on “Track my order” You need to fill in your zip code and your order number

Option 2: If you have a G-Star account, please log in to your G-Star account and navigate to “View my orders” You will be able to view your order history and see the tracking information for each order.

NOTE: Orders that are placed as guest can only be tracked via “option 1”

In case you still need assistance, please contact customer service.

We always aim to ship your order within 24 hours after purchase. Tracking information will be shared with you via email. There are two easy ways to track your order status:

Option 1: Click on “Track my order” You need to fill in your zip code and your order number

Option 2: If you have a G-Star account, please log in to your G-Star account and navigate to “View my orders” You will be able to view your order history and see the tracking information for each order.

NOTE: Orders that are placed as guest can only be tracked via “option 1”

In case you still need assistance, please contact customer service.

Your order will be delivered to a pick-up location near your address or it will be returned to G-STAR as undeliverable.

In each case, you will be able to view the delivery status via the carrier portal or “where is my order”.

In case you still need assistance, please contact customer service.

The delivery costs for your order are: € 7.95
Delivery is free for all orders above € 50. If you subscribe to our newsletter, you will always enjoy free delivery.
Delivery prices may vary during promotions and offers.

The delivery time is 1-2 working days. Please be aware that dispatch may take 2-4 days during sales.

No, at this time it is not possible to place orders from abroad. This is also not possible for store deliveries. The delivery address must be in the same country as the Online Store in question.

Your order can be delivered to a Correos Point where you can collect it.

Click here to find your closest Correos point.

We can also deliver your orders to your office, home or any one of the following G-Star stores:

G-STAR Store Barcelona Diagonal
G-STAR Store Barcelona La Maquinista
G-STAR Store Barcelone Paseo De Gracia
G-STAR Store Barcelona Via Laietana
G-STAR Store Lleida
G-STAR Store Madrid Fuencarral
G-STAR Store Marbella
G-STAR Store Marbella La Cañada
G-STAR Store Oviedo
G-STAR Store San Sebastián
G-STAR Store Zaragoza Puerto Venecia

Unfortunately we do not do deliveries to the Canary Islands, Melila and Ceuta at the moment.

At the bottom of each page, you will find the different payment methods.

Yes, you will receive the invoice after your whole order is processed. We will update you by e-mail. In this e-mail the invoice is attached as part of our sustainability contribution

There may be a maximum amount, depending on the payment method you choose. There is no limit to the order amount for credit card or iDeal payments on G-Star.com. If you use PayPal, the maximum order amount is € 10,000.

Like most trustworthy websites, we use SSL technology (Secure Socket Layer) to protect your personal information when it's being sent over the Internet. SSL is the standard for payments over the Internet and is supported by Chrome, Firefox, Microsoft Internet Explorer, Safari and other popular browsers. We use this technology to encrypt sensitive information before it is sent over the Internet. SSL technology prevents your information from being accessed when you are submitting it.

For information about our product authenticity and reports of fraudulent websites, please visit:

https://www.g-star.com/help-info/brand-protection

Authorities can contact our partner in case of any questions: https://www.react.org/contact/

By clicking on the shopping cart a page will open containing an overview of your order. Under your item(s), you will find the text 'Do you have a voucher code?'. Click here to enter the code.

• One discount voucher code exchangeable per order
• Possibly not applicable on sale items
• Possibly only applicable on selected items
• Possibly only applicable on orders with a minimum / maximum order value
• A replacement voucher is only generated once after an order, on which a voucher code with an absolute amount was used, was returned or cancelled. 
• When a discount voucher code value is higher than the order value, no new discount voucher code is generated for the rest amount

When selecting PayPal at the checkout you will be asked to log in to your account to confirm the payment.

With Klarna you can pay later on. After receiving your order, within a few days you will get a payment overview by e-mail from Klarna. After receiving your payment overview, you will have 30 days to pay for your order. For any questions about payment please contact Klarna.

We accept payments by Visa, Mastercard and American Express. Like most trusted sites, we use SSL (Secure Socket Layer) technology to protect your personal information when it is sent over the internet. When you pay with a credit card, we will first make a pre-authorisation of the purchase cost on your card (please note: this is a temporary hold and not an actual charge on your credit card). When your order is sent, the final purchase cost will be charged to your credit card. When the order is canceled, the hold will be removed from the credit card within a few business days (this will depend on your bank). For questions about the pre-authorisation, please contact your bank.

A SOFORT Bank payment is in a bank transfer, as those normally made via internet banking.

All G-Star purchases have a 60-day return policy and must be returned in the country of purchase. 

Please don’t take tags and/or labels off The product must be unused and not damaged. Returning underwear and/or face mask is not accepted.

Items that have not been worn and that still have the original label and packaging may be returned within 60 days after receiving them. You may try on the items (with the exception of underwear and face masks) to see whether they fit and if the model meets your expectations. You cannot exchange items.

Returns are easy: You can use the return label which you receive with your order. Please follow the instructions on the return form included in your order. If your order only contains discounted items we will deduct the costs of the return of 3.95 EUR from the refund of the purchase price or issue an invoice in the same amount, if you have not paid the purchase price yet. If your order (also) contained full price products, the cost of the return is on us and will not be deducted from the refund.

Please note that you can also return all orders at a G-Star store location free of charge. You will need to show a proof of purchase to be able to return an item at a G-STAR store.

*G-star may from time to time offer additional free returns. 

We are helping you to return your order - to receive a new return label, please contact our customer service. 

All G-Star purchases have a 60-day return policy and must be returned in the country of purchase. 

Returns are easy: You can use the return label which you receive with your order. Please follow the instructions on the return form included in your order. If your order only contains discounted items we will deduct the costs of the return of 3.95 EUR from the refund of the purchase price or issue an invoice in the same amount, if you have not paid the purchase price yet. If your order (also) contained full price products, the cost of the return is on us and will not be deducted from the refund.

Please note that you can also return all orders at a G-Star store location free of charge. You will need to show a proof of purchase to be able to return an item at a G-STAR store.

*G-star may from time to time offer additional free returns. 

The delivery costs will only be reimbursed when an entire order is returned.

You can change your personal details in your G-Star account. After login, go to 'My account' to change your personal information.

Ask our Customer Service Department any questions that are not answered on the Customer Service pages. Click 'Contact' for the contact page.

You will find our Terms and Conditions by clicking on the link "Terms & Conditions" at the bottom of each page.

Click on "Privacy Policy at the bottom of each page.

You will find all the current vacancies by clicking on "Careers" at the bottom of each page.

Raw denim is the purest form of denim, carefully constructed to last a lifetime. It doesn’t have any additional treatments or washes added during the production process. This means less water and harmful chemicals are used, creating a more sustainable fabric that has been made to last.

All items on the website that have a lifetime warranty label/stamp.

Please use the store finder to find a certified tailor near you. If there is no service in your area, please contact customer service or a G-Star store near you.

You can join us and stay up to date with latest news and offers here.

You get a one-time 15% off (SALE items excluded)

Welcome to G-STAR family!

Vouchers can’t be applied on sale items unless stated otherwise.

Vouchers can only be applied on selected items unless stated otherwise.

Vouchers cannot be applied on previously placed orders.

There might be a maximum/minimum order value when you want to apply a voucher code.

An order on which a voucher was applied must be fully returned or canceled in order to get a replacement voucher.

Vouchers are not transferable or redeemable for cash or credit.

Please note that our policy does not include price matching. However, if the item you purchased is still available in the same size and color, and the discount is now applicable, you have the option to return your order: You may initiate a return within 60 days of your purchase then place a new order at the discounted price.

CLUB-G is a set of benefits specially curated for G-Star subscribers. It includes not only special vouchers, promotions, and early access to sales but also exclusive G-Star experiences, events, gifts, giveaways, services, and products. Make sure you are subscribed to CLUB-G/newsletter to get benefits personalised to you into your mailbox.

Simply sign up for G-Star email communications here and we will treat you with CLUB-G personalised offers and surprises.

Click 'unsubscribe' in the bottom part of any email from CLUB-G.

Pour profiter de cadeaux personnalisés ou publicitaires, d'événements exclusifs et de services. Veillez à lier tous vos achats effectués dans les magasins officiels/de la marque et sur g-star.com ou l'application mobile de G-Star.

Non, vous n'avez besoin d'aucune carte, d'aucun identifiant. La saisie de l'adresse électronique suffit à lier votre achat à votre profil CLUB-G.

Le CLUB-G est disponible pour les personnes inscrites à la newsletter aux Pays-Bas, en Belgique, en Allemagne, en France, au Royaume-Uni, aux États-Unis et au Canada à partir du 1er novembre.

Le CLUB-G sera déployé aux Pays-Bas, en Allemagne, aux États-Unis, en Belgique, en France, au Royaume-Uni et au Canada en octobre. En Australie et en Arabie Saoudite en novembre. Les autres pays en décembre.

Vous pouvez utiliser votre profil CLUB-G dans les magasins officiels/de la marque, et sur g-star.com ou l'application mobile de G-Star dans les pays participants.

Lorsque vous achetez des produits G-Star dans des pays autres que les pays participants, ceux-ci ne seront pas enregistrés sur votre compte.

Lorsque vous achetez des produits G-Star auprès de nos partenaires (grands magasins, marketplaces du type Amazon, Zalando, etc. et boutiques en ligne autres que G-Star), ces produits ne sont pas enregistrés sur votre compte.

After sign-up to Newsletter/CLUB-G, you get a welcome gift from us and access to the following benefits: free shipping for all orders, birthday gift, exclusive giveaways, invites to special events, free Certified Tailors service. We will also surprize you with the benefits personally curated for you. Don't miss out, and keep a close eye on your mailbox.

No more traditional point-collecting. However, if you link your purchases made in official/ branded stores and on g-star.com or G-Star mobile app we will be able to offer you even more personal benefits.

To get more benefits link eligible purchases, read our emails, and participate in CLUB-G campaigns. For example sign-up for Exclusive Giveaways, attend CLUB-G events, etc.

If you are a CLUB-G subscriber you get access to the following benefits. Free delivery - will apply automaticly on check-out but don't forget to use your email address you get CLUB-G emails to. Free Certified Tailor - You can find out here(link to the Certified Tailors page) For other personalised benefits like Birthday Gift, Exclusive Giveaways, and Invitation Only Events we will inform you in a separate email with additional detals and terms and conditions. Check your email regularly to enjoy more benefits.

Every month we will send you an email with your personalised monthly benefits.

Yes, offers and surprises can be used in branded/official G-Star stores. Offers may differ online and in store.

No, benefits cannot be exchanged for money.

Offers or surprises cannot be passed on to other subscribers

Yes, we value our loyal customers and we will curate your personalised set of benefits based on your order history.

Rules of promotions and coupons may vary. We will inform you about exclusions and restrictions in the email with exact personal offer

The monthly benefits are updated every month and it is not guaranteed that you will have the same benefits available for the upcoming period. Link your purchases made in official/ branded stores and on g-star.com or G-Star mobile app, and we will be able to offer to you more personal benefits.

In CLUB-G you don't need to collect stars to get access to the benefits. You only need to sign up to Newsletter/CLUB-G and we will surprize you with benefits personally curated for you.

You can still collect stars and achieve new levels in RAW Rewards. All your stars and levels are valid for now and you can see it in the private account on g-star.com and G-Star Mobile app.

RAW Rewards will be gradually phased out. For now you keep your stars and levels. You are also transferred to CLUB-G and will get access to exclusive benefits. Every month we will update you through email on your monthly CLUB-G benefits that apply to you. Don't miss out, and keep a close eye on your mailbox.

We will inform you about the date separately. Keep a close eye on your mailbox.

We found out that collecting stars and levels are complicated for many of the RAW Rewards members. Based on that feedback we created a new set of exclusive benefits for our subscribers. We also made it easier to access, you don’t need to collect stars and sort out complicated levels anymore. Instead, we will get all the work done for you and will let you know what benefits you get access to based on your behaviour and data provided. Check out more about the new benefits here (link to the new personalised benefits page).