How can I track my order?

You can check the status of your order on your account page. When your order is ready, the status will change to 'completed'. You will then receive a shipment confirmation with a track & trace code. You can track your package by filling in your code on In many countries, UPS allows you to change the delivery address after the first delivery attempt. You can check if this is possible for your region on the UPS website.

What happens if no one is present to receive the delivery?

UPS will try to deliver your package three times. If possible, the UPS courier will deliver the package to one of your neighbours. If the third attempt to deliver your package fails, UPS will leave it at your nearest UPS / Kiala point. Your package will be held there for a period of 14 days.

What are the delivery costs?

Shipping costs are 39.95 SEK

Shipping is free on orders above 400 SEK. If you subscribe to our newsletter, you will always enjoy free delivery.

Delivery prices may vary during promotions and offers.

What is the delivery time?

The delivery time is 3-5 working days. Please be aware that dispatch may take longer during SALE.

Can I choose a delivery address abroad?

No, at this time it is not possible to place orders from abroad. This is also not possible for store deliveries. The delivery address must be in the same country as the Online Store in question.

Where can I receive my order?

Orders can be sent to an address of your choice, or to one of the following selected G-Star Stores:

G-Star RAW Store Göteborg Palladium
G-Star RAW Store Göteburg Frölunda Torg
G-Star RAW Store Gränby
G-Star RAW Store Jönköping
G-Star RAW Store Malmö Emporia
G-Star RAW Store Malmö Södra
G-Star RAW Store Nova Lund
G-Star RAW Store Stockholm Drottninggatan
G-Star RAW Store Stockholm Gallerian
G-Star RAW Store Stockholm Kista
G-Star RAW Store Stockholm Mall of Scandinavia
G-Star RAW Store Stockholm Nacka Forum
G-Star RAW Store Stockholm Sickla
G-Star RAW Store Stockholm Täby Centrum
G-Star RAW Store Halmstad                                                                                                                    G-Star RAW Store Palladium                                                                                                                    G-Star RAW Store Väla Helsingborg

What is UPS My Choice®?

After your order has been shipped, you can customize your delivery options with UPS My Choice®.

UPS My Choice® allows you to personalize your delivery for maximum flexibility.

Benefits include:
Receiving pre-delivery notifications of incoming packages via email, text, or phone;
UPS Mobile™ App provides push notifications for timely updates;
Make changes to your delivery (date, time, location) while the package is in transit;
Sign for packages with ease;

Unfortunately we do not do deliveries to Guernsey and Jersey at the moment.

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