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FAQ

FAQ

TOP 3 QUESTIONS

How can I track my order?

There are two ways to check the status of your order:

• In your G-Star account: When you log in at G-Star.com and go to “My Account” and then “My orders” you can check the status of the shipment of your order.
When your order has been fully processed, the status will show as “completed”.
Once the order has been shipped the status says “shipped” and a link with the T&T number will appear under the status.
When you click on the link, you will be forwarded to the site of the responsible courier and the tracking info of your order will appear.
Please note that the tracking link is only activated the moment the courier has received the package.

• E-mail: When the package has been shipped out you will receive a shipping confirmation by e-mail with a tracking link of the shipment.
When you click on the link, you will be forwarded to the site of the responsible courier and the tracking info of your order will appear.
Please note that the tracking link is only activated the moment the courier has received the package.

How can I return my order?

All G-Star RAW stores in your area have been temporarily closed because of the COVID-19 situation. This also applies to many package drop-off points. Therefore, the 30-day free return period will start once our stores have re-opened. We want you to be completely satisfied with your purchases and make sure that you have enough time to reflect on your new items. 

The items you wish to return must not be worn or washed. You may try the items on to see whether they fit or meet your expectations but, if you intend returning them, please ensure that any items of clothing do not pick up unpleasant odours. We check all returned clothing for stains and odours.

Make sure you wrap the items, with their original labels, in their original packaging. Fill in the attached Return form and put it in the box with the items you wish to return.

You have three options for returning your order. For more info, see 'What are the return options?'.

Make sure that your package is sent back using Swiss Post. In your package, you'll find a Return label for Swiss Post.
Returning packages using a different courier is at your own risk. If anything should happen to the package, G-Star cannot be held liable.

What is the delivery time?

The delivery time is 2-4 working days. Please be aware that dispatch may take longer during SALE.

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service.eu@g-star.com

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