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FAQ

FAQ

TOP 3 QUESTIONS

How can I track my order?

You can check the status of your order on your account page. When your order has been fully processed, the status will change to 'completed'. When the package is on your way, you'll receive a shipping confirmation with a tracking link of that shipment.

Please note the tracking link is only activated the moment the carrier has received the package. 

How can I return my order?

You can return an article up to 30 days after receiving it.
The items you wish to return must not be worn or washed. Of course you may try the items on to see whether they fit or meet your expectations, but if you intend returning them, please ensure that any items of clothing do not pick up unpleasant odours. We check all returned clothing for stains and odours.
Make sure you wrap the items with their original labels and in their original packaging. Fill in the attached return form and put it in the box with the items you wish to return. 
You can return your parcel by dropping your parcel at a DHL Service Point (locator.dhl.com) or arrange a pickup via mydhl.express.dhl
Make sure that your package is sent back using DHL and always ask for a return receipt. In your package you'll find a return label which you can use. Returning packages using a different carrier is at your own risk. If anything should happen to the package, G-Star cannot be held liable.

What is the delivery time?

The delivery time is 2-3 working days. Please be aware that dispatch may take longer during SALE.

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service.eu@g-star.com

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