Delivery

How can I track my order?

There are two ways to check the status of your order:

• In your G-Star account: When you log in at G-Star.com and go to “My Account” and then “My orders” you can check the status of the shipment of your order.
When your order has been fully processed, the status will show as “completed”.
Once the order has been shipped the status says “shipped” and a link with the T&T number will appear under the status.
When you click on the link, you will be forwarded to the site of the responsible courier and the tracking info of your order will appear.
Please note that the tracking link is only activated the moment the courier has received the package.

• E-mail: When the package has been shipped out you will receive a shipping confirmation by e-mail with a tracking link of the shipment.
When you click on the link, you will be forwarded to the site of the responsible courier and the tracking info of your order will appear.
Please note that the tracking link is only activated the moment the courier has received the package.

What happens if no one is present to receive the delivery?

DHL delivers your package from Monday to Saturday. If you are not at home when your order is delivered, you will find an absence message in your mailbox indicating where you can pick up the package. You can also have the shipment delivered to the same address a second time.

What are the delivery costs?

The delivery costs for your order are: 5,95  EUR.
Shipping is free on orders above 50.00 EUR. If you subscribe to our newsletter, you will always enjoy free delivery. 
Delivery prices may vary during promotions and offers.

What is the delivery time?

The delivery time is 3-4 working days.
Please be aware that dispatch may take longer during SALE.

Can I choose a delivery address abroad?

No, at this time it is not possible to place orders from abroad. This is also not possible for store deliveries. The delivery address must be in the same country as the Online Store in question.

Where can I receive my order?

Does G-Star deliver to the Azores and Madeira?

Unfortunately we do not do deliveries to the Azores and Madeira at the moment.

Unfortunately we do not do deliveries to Guernsey and Jersey at the moment.

How will you operate a contactless delivery?

Fedex will operate a contactless delivery to ensure the hygiene and safety of all. The drivers will be equipped with facemasks and sanitisers, as well as allow contactless signings on the handheld device for your parcel if requested.

How will you operate a contactless delivery?

Fedex will operate a contactless delivery to ensure the hygiene and safety of all. The drivers will be equipped with facemasks and sanitisers, as well as allow contactless signings on the handheld device for your parcel if requested.

other relevant topics

CAN'T FIND WHAT YOU ARE LOOKING FOR?

Reach us

Due to Covid-19 outbreak we are experiencing very high numbers of contacts and delays in customer service response times. We are doing everything we can to ensure that you get a reply as quickly as possible.
Please accept our sincere apologies and thank you for understanding.

Facebook Messenger - reply within 24 business hours

Twitter - reply within 24 business hours

800-855723

service.eu@g-star.com

Mon - Fri 08.00-19.00 | Sat 09.00-13.00

Back to top