Delivery & Shipping

How do I track my G-Star RAW order?

We always aim to ship your order within 24 hours after purchase. Tracking information will be shared with you via email. There are two easy ways to track your order status:

Option 1: Click on “Where is my order” You need to fill in your email address and your order number

Option 2: If you have a G-Star account, please log in to your G-Star account and navigate to “View my orders” You will be able to view your order history and see the tracking information for each order.

NOTE: Orders that are placed as guest can only be tracked via “option 1”

What if I am not available to receive my order?

DHL delivers your package from Monday to Saturday. If you are not at home when your order is delivered, you will find an absence message in your mailbox indicating where you can pick up the package. You can also have the shipment delivered to the same address a second time.

What are the delivery options & delivery costs?

We currently offer the following delivery option:

Standard free shipping for orders above 50 EUR. The delivery estimation time is 5-7 days from the moment you place the order on G-Star.com

NOTE: Please be informed that we are currently unable to deliver to following locations:  Canary Islands

I have not received my order yet

The delivery costs for your order are: 5,95  EUR.
Shipping is free on orders above 50.00 EUR. If you subscribe to our newsletter, you will always enjoy free delivery. 
Delivery prices may vary during promotions and offers.

My order is delayed

The delivery time is 5 working days. Please be aware that dispatch may take longer during SALE.

Can I modify my delivery address?

Once your order is placed, we are be able to modify your delivery address within 4 hours. We recommend that you contact our customer service via phone or chat in order to quickly assist you.

We aim to process every order as fast as possible, modifying an address is not always possible. You can also wait for the order to be shipped and contact the carrier to update the delivery address. 

In case you still need assistance, please contact our customer service.

Where can I receive my order?

You can ship your order to your home, office or any other address (no P.O. boxes) within Portugal.

Does G-Star deliver to the Azores and Madeira?

Unfortunately we do not do deliveries to the Azores and Madeira at the moment.

We insist on high standards and select climate protection projects based on both their environmental and social benefits. With DHL Express GoGreen climate neutral service we can help offset our greenhouse gas logistics emissions through investments in internationally recognized climate protection projects.

The emission calculation and offsetting of greenhouse gas emissions are verified by the Swiss-based auditor Société Générale de Surveillance SA (SGS). This happens in accordance with the global, cross-industry “GHG Protocol for Products” standard, the European Standard EN 16258 and ISO 14064 standards.

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