other relevant topics

Welcome to G-Star RAW Support

Welcome to G-Star RAW Support


How do I track my G-Star RAW order?

We always aim to ship your order within 24 hours after purchase. Tracking information will be shared with you via email. There are two easy ways to track your order status:

Option 1: Click on “Where is my order” You need to fill in your email address and your order number

Option 2: If you have a G-Star account, please log in to your G-Star account and navigate to “View my orders” You will be able to view your order history and see the tracking information for each order.

NOTE: Orders that are placed as guest can only be tracked via “option 1”

How can I return my G-Star RAW order?

Returns are easy: You can use the return label which you receive with your order. Please follow the instructions on the return form included in your order.

You can return an article up to 60 days after receiving it.

The items you wish to return must not be worn or washed. You may try the items on to see whether

they fit or meet your expectations but, if you intend to return them, please ensure that the items do not pick up unpleasant odours. We check all returned clothing for stains and odours.

Make sure you wrap the items, with their original labels, in their original packaging. Fill in the

attached Return form and put it in the box with the items you wish to return. 

My order is delayed

The delivery time is 5 working days. Please be aware that dispatch may take longer during SALE.

Back to top