Since sizes and measurements can vary across different categories and styles, we do our best to assist you in finding the right size for you. You can navigate to the product you want to purchase and click on the size chart to determine your size. 

You can also find links to the appropriate size chart on all of our product pages.

You also benefit from a 30-day return policy.

In most cases, your order was canceled because your payment was not successfully processed, your delivery address was incomplete, or the item you ordered is out of stock.

Please refer to the cancelation confirmation email you received for the cancel reason. You can also get in touch with our customer service team who can assist you in placing a new order so you don’t miss on your favorite denim style.

Vouchers can’t be applied on sale items unless stated otherwise.

Vouchers can only be applied on selected items unless stated otherwise.

We always aim to make your online shopping fast and easy. In case you are having trouble completing your order, please follow the below steps: 

1- Double check your delivery and payment details, including the billing address for any missing or incorrect information.

2- Clear your cache and cookies before you try to place the order again.

3- Make sure that items in your shipping bag haven’t sold out in the meantime.

4- Wait 24 hours before attempting a new purchase

In case you still need assistance, please contact customer service.

In case you receive a wrong, damaged or defective item, you can immediately return your item and place a new order.

Yes. We will send you a confirmation e-mail after receiving your order. If you think that money has been taken from your bank account and you have not received a confirmation e-mail, then please check your spam folder. If you have created an account, your order will also be visible on your account page.

There are two ways to check the status of your order:

• In your G-Star account: When you log in at G-Star.com and go to “My Account” and then “My orders” you can check the status of the shipment of your order.
When your order has been fully processed, the status will show as “completed”.
Once the order has been shipped the status says “shipped” and a link with the T&T number will appear under the status.
When you click on the link, you will be forwarded to the site of the responsible courier and the tracking info of your order will appear.
Please note that the tracking link is only activated the moment the courier has received the package.

• E-mail: When the package has been shipped out you will receive a shipping confirmation by e-mail with a tracking link of the shipment.
When you click on the link, you will be forwarded to the site of the responsible courier and the tracking info of your order will appear.
Please note that the tracking link is only activated the moment the courier has received the package.

That depends on the shipping status. Please contact our Customer Service Department as soon as possible and have your order number ready. Once your order has been processed, it can no longer be cancelled.

There are two ways to check the status of your order:

• In your G-Star account: When you log in at G-Star.com and go to “My Account” and then “My orders” you can check the status of the shipment of your order.
When your order has been fully processed, the status will show as “completed”.
Once the order has been shipped the status says “shipped” and a link with the T&T number will appear under the status.
When you click on the link, you will be forwarded to the site of the responsible courier and the tracking info of your order will appear.
Please note that the tracking link is only activated the moment the courier has received the package.

• E-mail: When the package has been shipped out you will receive a shipping confirmation by e-mail with a tracking link of the shipment.
When you click on the link, you will be forwarded to the site of the responsible courier and the tracking info of your order will appear.
Please note that the tracking link is only activated the moment the courier has received the package.

Your order will delivered to a pick-up location near your address or it will be returned to G-STAR as undeliverable.

In each case, you will be able to view the delivery status via the carrier portal or “Where is My Order”.

In case you still need assistance, please contact customer service.

In case you receive a wrong, damaged or defective item, you can immediately return your item free of charge and place a new order.

How to return your order

We are sorry to hear that. We aim to ship your order within 24h after receiving it; however, please allow 48 hours for tracking information to be shared with you via email.

Has your order been placed earlier than 48 hours ago and you still haven’t received the shipping confirmation?

Please follow the below steps: 

 Step 1: Check your order status via “Where is my order”

 Step 2: Check the track and trace “if available” 

 Step 3: if the estimated delivery time has passed, please contact customer service

Note: The transit time from the moment you received your shipping confirmation to the estimated delivery time is 2-3 days. If this period has passed and you still haven’t received your order, please contact customer service

Please note that delivery times may be longer during SALE, Black Friday, and Cyber Monday.

Once your order is placed, we are able to modify your delivery address within 4 hours. We recommend that you contact our customer service via phone or chat in order to assist you quickly.

We aim to process every order as fast as possible, modifying an address is not always possible. You can also wait for the order to be shipped and contact the carrier to update the delivery address. 

In case you need assistance, please contact our customer service.

We are happy to assist you. If your order is marked as delivered but you are still missing your G-STAR item(s); please follow the below steps:

Step 1: Check if you received two or more shipping confirmations for the same order. This means that you will receive multiple packages separately. Make sure that you check each track and trace information for each of the item(s)

Step 2: Make sure that the delivery address shown in the carrier portal matches your delivery address; some carriers will deliver your parcel(s) to neighbors or a pick-up location 

Step 3: If your order still shows delivered but you were not able to locate it, please contact customer service

At the bottom of each page, you will find the different payment methods.

Your digital invoice is always shared with you digitally to your email address once your order is fully shipped.  The invoice is attached to the e-mail. Providing the invoice digitally is part of our sustainability contribution. 

Do you want to know more about how G-Star contributes in sustainability? Please check our sustainability projects for more information.

There is no limit to the order amount for credit card payments on G-Star.com.

Payments on G-Star.com are perfectly secure. All information that you share with us linked to your payment are protected and encrypted by SSL (Secure Sockets Layer) protocol. We have no access to your bank details, they are transferred in a coded and secure way to our bank. 

For information about our product authenticity and reports of fraudulent websites, please visit brand protection

Authorities can contact our partner in case of any questions: https://www.react.org/contact/

By clicking on the shopping cart a page will open containing an overview of your order. Under your item(s), you will find the text 'Do you have a voucher code?'. Click here to enter the code.

You will be able to enter your voucher code once you are in the shopping bag page. Under the product image you will be able to add your voucher code and then click on “Apply”

Voucher terms and conditions:

Vouchers can’t be applied on sale items unless stated otherwise 

Vouchers can only be applied on selected items unless stated otherwise.

Vouchers cannot be applied on previously placed orders. There might be a maximum/minimum order value when you want to apply a voucher code.

An order on which a voucher was applied must be fully returned or canceled in order to get a replacement voucher. 

Vouchers are not transferable or redeemable for cash or credit.

All G-STAR purchases have a 30-day return policy.

How to return

• Use the return label included in your parcel
• Follow the instructions on the Return form included with your order
• If you no longer have the return label, please contact Customer Service to request a new one

Return fee

• Returns are free if your order contains at least one full-price item
• If your order contains only discounted items, a return fee of 4.95 EUR will be deducted from your refund, or invoiced if the purchase price has not yet been paid

For more information, please refer to our General Terms and Conditions or contact Customer Service.

* G-STAR may occasionally offer additional free returns.

All G-STAR purchases have a 30-day return policy and must be returned in the country of purchase.

Items must be:
– Unworn and unused
– In original condition
– With original labels and packaging

• You may try on items to check fit and style
• Items cannot be exchanged

Exceptions
• Underwear cannot be returned

Refund processing time

• Refunds are always issued to your original payment method
• Once your return is received and processed by our warehouse, it can take up to 2 days for the refund to be available on your original payment method
• You can generally expect to receive your refund within 5–7 days after handing your parcel to the carrier or a drop-off location
• Please allow up to 3 extra days during sales or peak periods, such as Black Friday, Cyber Monday, Christmas and New Year

If you still need assistance, please contact Customer Service.

Return fee

• Returns are free if your order contains at least one full-price item.
• If your order contains only discounted items, a return fee of 4.95 EUR will be deducted from your refund.

Exchanges

• Unfortunately, exchanges are not possible
• If you would like a different item or size, please place a new order
• Returned items will be refunded once received by our Distribution Centre

You can change your personal details in your G-Star account. After login, go to 'My account' to change your personal information.

Ask our Customer Service Department any questions that are not answered on the Customer Service pages. Click 'Contact' for the contact page.

You will find our Terms and Conditions by clicking on the link "Terms & Conditions" at the bottom of each page.

Click on "Privacy Policy at the bottom of each page.

You will find all the current vacancies by clicking on "Careers" at the bottom of each page.

For information about our product authenticity and reports of fraudulent websites, please visit: https://www.g-star.com/help-info/brand-protection

Authorities can contact our partner in case of any questions: https://www.react.org/contact/

Raw denim is the purest form of denim, carefully constructed to last a lifetime. It doesn’t have any additional treatments or washes added during the production process. This means less water and harmful chemicals are used, creating a more sustainable fabric that has been made to last.

All items on the website that have a lifetime warranty label/stamp.

Please use the store finder to find a certified tailor near you. If there is no service in your area, please contact customer service or a G-Star store near you.

You can join us and stay up to date with latest news and offers here.

You get a one-time 15% off (SALE items excluded)

Welcome to G-STAR family!

Vouchers can’t be applied on sale items unless stated otherwise.

Vouchers can only be applied on selected items unless stated otherwise.

Vouchers cannot be applied on previously placed orders.

There might be a maximum/minimum order value when you want to apply a voucher code.

An order on which a voucher was applied must be fully returned or canceled in order to get a replacement voucher.

Vouchers are not transferable or redeemable for cash or credit.

Please note that our policy does not include price matching. However, if the item you purchased is still available in the same size and color, and the discount is now applicable, you have the option to return your order: You may initiate a return within 30 days of your purchase then place a new order at the discounted price.

CLUB-G is a set of benefits specially curated for G-Star subscribers. It includes not only special vouchers, promotions, and early access to sales but also exclusive G-Star experiences, events, gifts, giveaways, services, and products. Make sure you are subscribed to CLUB-G/newsletter to get benefits personalised to you into your mailbox.

Simply sign up for G-Star email communications here and we will treat you with CLUB-G personalised offers and surprises.

Click 'unsubscribe' in the bottom part of any email from CLUB-G.

To delight you with personal gifts, giveaways, exclusive events, and services, make sure you link all your purchases made on g-star.com or G-Star mobile app.

No card/ID is needed. Only entering the email is sufficient to link the purchase to the CLUB-G profile.

CLUB-G is available for email subscribers in the Netherlands, Belgium, Germany, France, the UK, the US, Canada, Spain, Sweden, Austria, Bulgaria, Poland, Hungary, Denmark, Greece, Portugal, Czech Republic, Norway, Slovakia, Latvia, Slovenia, Italy, Switzerland, Estonia, Finland, Lithuania, Ireland and South Africa as of 6th December.

N/A

You can use your CLUB-G profile on g-star.com or G-Star mobile app in participating countries.

When you purchase G-Star products in countries other than participating countries, these will not be registered to your account.

When you purchase G-Star products from our partners, such as department stores, marketplaces (Amazon, Zalando, etc.), and shop-in-shops these will not be registered to your account.

No more traditional point-collecting. However, if you link your purchases made on g-star.com or G-Star mobile app we will be able to offer you even more personal benefits.

To get more benefits link eligible purchases, read our emails, and participate in CLUB-G campaigns. For example sign-up for Exclusive Giveaways, attend CLUB-G events, etc.

Every month we will send you an email with your personalised monthly benefits.

Offers and surprises can only be retrieved online on g-star.com and through the G-Star app.

No, benefits cannot be exchanged for money.

Offers or surprises cannot be passed on to other subscribers

Yes, we value our loyal customers and we will curate your personalised set of benefits based on your order history.

Rules of promotions and coupons may vary. We will inform you about exclusions and restrictions in the email with exact personal offer

The monthly benefits are updated every month and it is not guaranteed that you will have the same benefits available for the upcoming period. Link your purchases made on g-star.com or G-Star mobile app, and we will be able to offer to you more personal benefits.

In CLUB-G you don't need to collect stars to get access to the benefits. You only need to sign up to Newsletter/CLUB-G and we will surprize you with benefits personally curated for you.

You can still collect stars and achieve new levels in RAW Rewards. All your stars and levels are valid for now and you can see it in the private account on g-star.com and G-Star Mobile app.

RAW Rewards will be gradually phased out. For now you keep your stars and levels. You are also transferred to CLUB-G and will get access to exclusive benefits. Every month we will update you through email on your monthly CLUB-G benefits that apply to you. Don't miss out, and keep a close eye on your mailbox.

We will inform you about the date separately. Keep a close eye on your mailbox.

We found out that collecting stars and levels are complicated for many of the RAW Rewards members. Based on that feedback we created a new set of exclusive benefits for our subscribers. We also made it easier to access, you don’t need to collect stars and sort out complicated levels anymore. Instead, we will get all the work done for you and will let you know what benefits you get access to based on your behaviour and data provided. Check out more about the new benefits here (link to the new personalised benefits page).