other relevant topics
TOP 3 QUESTIONS
- How can I track my order?
You can check the status of your order on your account page. When your order is ready, the status will change to 'completed'. You will then receive a shipment confirmation with a track & trace code. You can track your package by filling in your code on https://www.trackandtrace.lu/.
- How can I return my order?
You can return an article up to 30 days after receiving it.
The items you wish to return must not be worn or washed. You may try the items on to see whether they fit or meet your expectations but, if you intend to return them, please ensure that the items do not pick up unpleasant odours. We check all returned clothing for stains and odours.
Make sure you wrap the items, with their original labels, in their original packaging. Fill in the attached Return form and put it in the box with the items you wish to return.
For more info on your return options, see 'What are the return options?'.
Make sure that your package is sent back using UPS. In your package, you will find a Return label for UPS. Returning packages using a different courier is at your own risk. If anything should happen to the package, G-Star cannot be held liable.
- What is the delivery time?
The delivery time is 2-3 working days.Please be aware that dispatch may take longer during SALE.