How can I track my order?

You can check the status of your order in your own G-Star account. When your order has been fully processed, the status will change to 'completed'. When the package is on its way, you will receive a shipping confirmation with a tracking link of that shipment.

Please note the tracking link is only activated the moment the carrier has received the package.

What happens if no one is present to receive the delivery?

DHL delivers your package from Monday to Friday via Magyar Posta. If you are not at home on the first delivery, your parcel will get a next delivery attempt. If again no one is home at second attempt, you will find an absence message in your mailbox indicating which Magyar Posta Point you can pick up your parcel.

It is also possible to re-route your parcel to an alternative address after a pre-alert message (via e-mail or sms).

What are the delivery costs?

The delivery costs for your order are: HUF 1,500.
Shipping is free on orders above HUF 30,000. If you subscribe to our newsletter, you will always enjoy free delivery. 
Delivery prices may vary during promotions and offers.

What is the delivery time?

The delivery time is 3-5 working days.
Please be aware that dispatch may take longer during SALE.

Can I choose a delivery address abroad?

No, at this time it is not possible to place orders from abroad. This is also not possible for store deliveries. The delivery address must be in the same country as the Online Store in question.

Where can I receive my order?

You can ship your order to your home, office or any other address (no P.O. boxes) within Hungary.

Unfortunately we do not do deliveries to Guernsey and Jersey at the moment.

other relevant topics


Reach us

Due to Covid-19 outbreak we are experiencing very high numbers of contacts and delays in customer service response times. We are doing everything we can to ensure that you get a reply as quickly as possible.
Please accept our sincere apologies and thank you for understanding.

Facebook Messenger - reply within 24 business hours

Twitter - reply within 24 business hours


Support service in English only.

Back to top