Delivery

How can I track my order?

You can check the status of your order in your own G-Star account. When your order has been fully processed, the status will change to 'completed'. When the package is on its way, you will receive a shipping confirmation with a tracking link of that shipment.

Please note the tracking link is only activated the moment the carrier has received the package.

What are the delivery costs?

The delivery costs for your order are: HUF 1,500.
Shipping is free on orders above HUF 30,000. If you subscribe to our newsletter, you will always enjoy free delivery. 
Delivery prices may vary during promotions and offers.

What is the delivery time?

The delivery time is 4 working days. Please be aware that dispatch may take longer during SALE.

What happens if no one is present to receive the delivery?

DHL delivers your package from Monday to Friday via Magyar Posta. If you are not at home on the first delivery, your parcel will get a next delivery attempt. If again no one is home at second attempt, you will find an absence message in your mailbox indicating which Magyar Posta Point you can pick up your parcel.

It is also possible to re-route your parcel to an alternative address after a pre-alert message (via e-mail or sms).

Can I choose a delivery address abroad?

No, at this time it is not possible to place orders from abroad. This is also not possible for store deliveries. The delivery address must be in the same country as the Online Store in question.

Where can I receive my order?

You can ship your order to your home, office, Magyar Posta Service Point or any other address (no P.O. boxes) within Hungary.

We insist on high standards and select climate protection projects based on both their environmental and social benefits. With DHL Express GoGreen climate neutral service we can help offset our greenhouse gas logistics emissions through investments in internationally recognized climate protection projects.

The emission calculation and offsetting of greenhouse gas emissions are verified by the Swiss-based auditor Société Générale de Surveillance SA (SGS). This happens in accordance with the global, cross-industry “GHG Protocol for Products” standard, the European Standard EN 16258 and ISO 14064 standards.

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Support service in English only.

service.eu@g-star.com

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