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FAQ

FAQ

TOP 3 QUESTIONS

How can I track my order?

You can check the status of your order on your account page. When your order is ready, the status will change to 'completed'. You will then receive a shipment confirmation with a track & trace code. You can track your package by filling in your code on www.ups.com. In many countries, UPS allows you to change the delivery address after the first delivery attempt. You can check if this is possible for your region on the UPS website.

How can I return my order?

All G-Star RAW stores in your area have been temporarily closed because of the COVID-19 situation. This also applies to many package drop-off points. Therefore, the 30-day free return period will start once our stores have re-opened. We want you to be completely satisfied with your purchases and make sure that you have enough time to reflect on your new items.

The items you wish to return must not be worn or washed. You may try the items on to see whether
they fit or meet your expectations but, if you intend to return them, please ensure that the items do not pick up unpleasant odours. We check all returned clothing for stains and odours.

Make sure you wrap the items, with their original labels, in their original packaging. Fill in the
attached Return form and put it in the box with the items you wish to return.

For more info on your return options, see 'What are the return options?'.

Make sure that your package is sent back using DHL. In your package, you will find the respective Return label. Returning packages using a different courier is at your own risk. If anything should happen to the package, G-Star cannot be held liable.

What is the delivery time?

The delivery time is 3-5 working days. Please be aware that dispatch may take longer during SALE.

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service.eu@g-star.com

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Due to Covid-19 outbreak we are experiencing very high numbers of contacts and delays in customer service response times. We are doing everything we can to ensure that you get a reply as quickly as possible.
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